{"id":625735,"date":"2021-10-06T11:32:31","date_gmt":"2021-10-06T16:32:31","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=research-and-insight&#038;p=631065"},"modified":"2025-03-06T06:30:40","modified_gmt":"2025-03-06T11:30:40","slug":"top-trends-in-commercial-banking-2021","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/top-trends-in-commercial-banking-2021\/","title":{"rendered":"Top trends in commercial banking 2021: Explore the strategies for banks to adopt to be lean and agile"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable is-style-default header heroReusable  \"><div class=\"header-bgs\"><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Top trends in commercial banking: 2021<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/09\/Commercial-Banking-Trends_2021_web.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download report<\/span><span class=\"type\">1 MB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/top-trends-in-commercial-banking-2021\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/top-trends-in-commercial-banking-2021\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">In an uncertain year that has called for resilience, traditional commercial banks are shifting towards becoming more intelligent and experiential. <\/h2><p class=\"intro-para-content\">Acting as a primary driver, COVID-19 has re-aligned operational models of banks towards becoming lean and agile. Incumbents continue to leverage open ecosystem while aiming to keep their customers informed, engaged, and satisfied. This analysis outlines the top trends in commercial banking for 2021<\/p><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content section--story-content article-body\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p class=\"wp-block-paragraph\">The uncertainty of 2020 is setting the global tone for the immediate future in the financial services industry. So, it is no surprise banks are laser-focused on business resilience, emphasizing both financial and operational risks. The need to adapt quickly to new-normal conditions through virtual customer engagement is clear.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customer centricity continues to drive commercial banks\u2019 solution designs and the pandemic compelled products that deliver immediate client value such as quick digital onboarding, seamless lending, and support for small and medium-sized enterprises (SMEs). The onus is now on banks to go to market more quickly, which requires the implementation of intelligent processes and integrating corporates\u2019 enterprise resource planning (ERP) systems with banking workflows.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To achieve go-to-market agility, banks around the globe are investing in and collaborating with FinTechs. Many of these partnerships are focused on boosting digital lending and providing seamless support to anxious small-business clients in need of assurance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With newfound impetus for FinTech collaboration, commercial banks have picked up their step on the path toward OpenX. COVID-19 made it evident that survival during turbulence is manageable through collaboration with ecosystem players.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Read our Top Trends in Commercial Banking 2021 report to explore the strategies banks are adapting to transform their businesses from a product-led, siloed model to an experiential and agile plan.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>In an uncertain year that has called for resilience, traditional commercial banks are shifting towards becoming more intelligent and<\/p>\n","protected":false},"author":34,"featured_media":720517,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"4a2ddf1b-1a11-4980-9d94-76c5ae3203e7\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":0,"primary_term":"Financial services","featured_focal_points":""},"tags":[],"research-and-insight-type":[288],"theme":[],"brand":[],"service":[],"industry":[242,545],"partners":[],"content-group":[],"class_list":["post-625735","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","research-and-insight-type-report","industry-banking-capital-markets","industry-financial-services"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Commercial Banking Trends 2021 | Capgemini<\/title>\n<meta name=\"description\" content=\"Explore top commercial banking trends of 2021, including the shift towards agility, customer centricity and open banking ecosystems in response to COVID-19 challenges.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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