{"id":617768,"date":"2022-08-02T08:43:21","date_gmt":"2022-08-02T06:43:21","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=research-and-insight&#038;p=777915"},"modified":"2022-08-12T07:14:57","modified_gmt":"2022-08-12T07:14:57","slug":"contact-center-modernization-in-insurance","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/contact-center-modernization-in-insurance\/","title":{"rendered":"Contact center modernization in insurance"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/Web-Banner_ICO-Amazon-paper_insurance.jpg?w=1440&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/Web-Banner_ICO-Amazon-paper_insurance.jpg?w=2880&amp;quality=90 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/Web-Banner_ICO-Amazon-paper_insurance.jpg?w=1024&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/Web-Banner_ICO-Amazon-paper_insurance.jpg?w=1024&amp;quality=90 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/Web-Banner_ICO-Amazon-paper_insurance.jpg?w=768&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/Web-Banner_ICO-Amazon-paper_insurance.jpg?w=768&amp;quality=90 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/Web-Banner_ICO-Amazon-paper_insurance.jpg\" class=\"header-img header-img-d\" alt=\"ICO Amazon paper insurance\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><span class=\"box-tag\">Business operations<\/span><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Contact center modernization in insurance<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/Contact-Center-Modernization-in-Insurance-ICO-Amazon-Connect-paper.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download paper<\/span><span class=\"type\">2 MB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\" id=\"introParaWrapper\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=777915\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=777915&amp;text=Contact center modernization in insurance\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=777915&amp;text=Contact center modernization in insurance\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Digital transformation and modernization of the contact center with Amazon Connect is ushering in a new era of hyper-personalized, omnichannel underwriting and risk management in insurance<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\" id=\"quoteWrapper\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-lg-10 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<h4 class=\"wp-block-heading\" id=\"h-executive-summary\">Executive summary<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">History is littered with events that changed the face of insurance forever. The Great Fire of London for example, which devoured more than 16,000 houses in 1666, changed property and fire insurance matters from simply being a convenience to an urgent requirement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are currently living through an even more seismic and lengthy crisis. The global pandemic has rocked all industries, but it is having a particularly profound effect on the world of insurance, introducing new challenges, and exacerbating existing ones.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As insurance companies look to define their place in the market amidst massive technological and social upheaval, some of the challenges they face include:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Improving distribution and go-to-market strategies<\/li><li>Determining where they fit within existing ecosystems<\/li><li>Finding and retaining talent<\/li><li>Applying a holistic organizational view to refine underwriting<\/li><li>Implementing flexible structures<\/li><li>Responding to customer demand for increased personalization.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This whitepaper explores the exciting new era ahead, lays out the challenges facing insurance executives, and offers clear solutions to deliver innovative and, ultimately, successful customer experience and risk management.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/Contact-Center-Modernization-in-Insurance-ICO-Amazon-Connect-paper.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Download paper<\/a><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Digital transformation and modernization of the contact center with Amazon Connect is ushering in a new era of hyper-personalized, omnichannel underwriting and risk management in insurance<\/p>\n","protected":false},"author":33,"featured_media":617769,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":325,"primary_term":"Business operations","featured_focal_points":""},"tags":[],"research-and-insight-type":[85],"theme":[299],"brand":[],"service":[240],"industry":[],"partners":[],"content-group":[],"class_list":["post-617768","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","research-and-insight-type-point-of-view","theme-business-operations","service-intelligent-business-operations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Contact center modernization in insurance - Capgemini USA<\/title>\n<meta name=\"description\" content=\"Digital transformation and modernization of the contact center with Amazon Connect is ushering in a new era of hyper-personalized, omnichannel underwriting and risk management in insurance\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/contact-center-modernization-in-insurance\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact center modernization in insurance\" \/>\n<meta property=\"og:description\" content=\"Digital transformation and modernization of the contact center with Amazon Connect is ushering in a new era of hyper-personalized, omnichannel underwriting and risk management in insurance\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/contact-center-modernization-in-insurance\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini USA\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Capgemini\/\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-12T07:14:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/08\/Web-Banner_ICO-Amazon-paper_insurance.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2880\" \/>\n\t<meta property=\"og:image:height\" content=\"1800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"Report\"],\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/research-library\\\/contact-center-modernization-in-insurance\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/research-library\\\/contact-center-modernization-in-insurance\\\/\"},\"author\":{\"name\":\"rajeshrangdal\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/#\\\/schema\\\/person\\\/fb68cfdf2f3fc6a3333669ef0b59e9cb\"},\"headline\":\"Contact center modernization in insurance\",\"datePublished\":\"2022-08-02T06:43:21+00:00\",\"dateModified\":\"2022-08-12T07:14:57+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/research-library\\\/contact-center-modernization-in-insurance\\\/\"},\"wordCount\":216,\"publisher\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/research-library\\\/contact-center-modernization-in-insurance\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/wp-content\\\/uploads\\\/sites\\\/30\\\/2022\\\/08\\\/Web-Banner_ICO-Amazon-paper_insurance.jpg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/research-library\\\/contact-center-modernization-in-insurance\\\/\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/research-library\\\/contact-center-modernization-in-insurance\\\/\",\"name\":\"Contact center modernization in insurance - Capgemini USA\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/research-library\\\/contact-center-modernization-in-insurance\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/research-library\\\/contact-center-modernization-in-insurance\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/wp-content\\\/uploads\\\/sites\\\/30\\\/2022\\\/08\\\/Web-Banner_ICO-Amazon-paper_insurance.jpg\",\"datePublished\":\"2022-08-02T06:43:21+00:00\",\"dateModified\":\"2022-08-12T07:14:57+00:00\",\"description\":\"Digital transformation and modernization of the contact center with Amazon Connect is ushering in a new era of hyper-personalized, omnichannel underwriting and risk management in insurance\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/research-library\\\/contact-center-modernization-in-insurance\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/research-library\\\/contact-center-modernization-in-insurance\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/research-library\\\/contact-center-modernization-in-insurance\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/wp-content\\\/uploads\\\/sites\\\/30\\\/2022\\\/08\\\/Web-Banner_ICO-Amazon-paper_insurance.jpg\",\"contentUrl\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/wp-content\\\/uploads\\\/sites\\\/30\\\/2022\\\/08\\\/Web-Banner_ICO-Amazon-paper_insurance.jpg\",\"width\":2880,\"height\":1800,\"caption\":\"ICO Amazon paper insurance\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/research-library\\\/contact-center-modernization-in-insurance\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Contact center modernization in insurance\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/#website\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/\",\"name\":\"Capgemini\",\"description\":\"Just another www.capgemini.com site\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/#organization\",\"name\":\"Capgemini\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":null,\"contentUrl\":null,\"width\":null,\"height\":null,\"caption\":\"Capgemini\"},\"image\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/Capgemini\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/capgemini\",\"https:\\\/\\\/www.instagram.com\\\/capgemini\\\/\",\"https:\\\/\\\/www.youtube.com\\\/user\\\/capgeminimedia\",\"https:\\\/\\\/www.glassdoor.com\\\/Overview\\\/Working-at-Capgemini-EI_IE3803.11,20.htm\"],\"description\":\"Businesses everywhere are transforming. AI and cutting-edge technologies have created a groundswell of opportunities, new sources of long-term value and resilience. Capgemini is at the heart of this new technology revolution, partnering with clients in every sector to deliver real, sustainable transformation at scale. Collaborating across multiple business and tech ecosystems, our team of 420,000 experts in more than 50 countries unleashes human energy through technology and AI for an inclusive and sustainable future. Fostering agility, leveraging creativity, and maximizing competitiveness, Capgemini is the partner of choice for the businesses and organizations of tomorrow, helping our clients unlock the value of technology that will define their success in the decades to come.\",\"legalName\":\"Capgemini\",\"foundingDate\":\"1967-10-01\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"5001\",\"maxValue\":\"10000\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/#\\\/schema\\\/person\\\/fb68cfdf2f3fc6a3333669ef0b59e9cb\",\"name\":\"rajeshrangdal\",\"sameAs\":[\"rajesh.rangdal@capgemini.com\"],\"url\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/author\\\/rajeshrangdal\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Contact center modernization in insurance - Capgemini USA","description":"Digital transformation and modernization of the contact center with Amazon Connect is ushering in a new era of hyper-personalized, omnichannel underwriting and risk management in insurance","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/contact-center-modernization-in-insurance\/","og_locale":"en_US","og_type":"article","og_title":"Contact center modernization in insurance","og_description":"Digital transformation and modernization of the contact center with Amazon Connect is ushering in a new era of hyper-personalized, omnichannel underwriting and risk management in insurance","og_url":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/contact-center-modernization-in-insurance\/","og_site_name":"Capgemini USA","article_publisher":"https:\/\/www.facebook.com\/Capgemini\/","article_modified_time":"2022-08-12T07:14:57+00:00","og_image":[{"width":2880,"height":1800,"url":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/08\/Web-Banner_ICO-Amazon-paper_insurance.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["Article","Report"],"@id":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/contact-center-modernization-in-insurance\/#article","isPartOf":{"@id":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/contact-center-modernization-in-insurance\/"},"author":{"name":"rajeshrangdal","@id":"https:\/\/www.capgemini.com\/us-en\/#\/schema\/person\/fb68cfdf2f3fc6a3333669ef0b59e9cb"},"headline":"Contact center modernization in insurance","datePublished":"2022-08-02T06:43:21+00:00","dateModified":"2022-08-12T07:14:57+00:00","mainEntityOfPage":{"@id":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/contact-center-modernization-in-insurance\/"},"wordCount":216,"publisher":{"@id":"https:\/\/www.capgemini.com\/us-en\/#organization"},"image":{"@id":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/contact-center-modernization-in-insurance\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/08\/Web-Banner_ICO-Amazon-paper_insurance.jpg","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/contact-center-modernization-in-insurance\/","url":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/contact-center-modernization-in-insurance\/","name":"Contact center modernization in insurance - Capgemini USA","isPartOf":{"@id":"https:\/\/www.capgemini.com\/us-en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/contact-center-modernization-in-insurance\/#primaryimage"},"image":{"@id":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/contact-center-modernization-in-insurance\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/08\/Web-Banner_ICO-Amazon-paper_insurance.jpg","datePublished":"2022-08-02T06:43:21+00:00","dateModified":"2022-08-12T07:14:57+00:00","description":"Digital transformation and modernization of the contact center with Amazon Connect is ushering in a new era of hyper-personalized, omnichannel underwriting and risk management in insurance","breadcrumb":{"@id":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/contact-center-modernization-in-insurance\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/contact-center-modernization-in-insurance\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/contact-center-modernization-in-insurance\/#primaryimage","url":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/08\/Web-Banner_ICO-Amazon-paper_insurance.jpg","contentUrl":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/08\/Web-Banner_ICO-Amazon-paper_insurance.jpg","width":2880,"height":1800,"caption":"ICO Amazon paper insurance"},{"@type":"BreadcrumbList","@id":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/contact-center-modernization-in-insurance\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.capgemini.com\/us-en\/"},{"@type":"ListItem","position":2,"name":"Contact center modernization in insurance"}]},{"@type":"WebSite","@id":"https:\/\/www.capgemini.com\/us-en\/#website","url":"https:\/\/www.capgemini.com\/us-en\/","name":"Capgemini","description":"Just another www.capgemini.com site","publisher":{"@id":"https:\/\/www.capgemini.com\/us-en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capgemini.com\/us-en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.capgemini.com\/us-en\/#organization","name":"Capgemini","url":"https:\/\/www.capgemini.com\/us-en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.capgemini.com\/us-en\/#\/schema\/logo\/image\/","url":null,"contentUrl":null,"width":null,"height":null,"caption":"Capgemini"},"image":{"@id":"https:\/\/www.capgemini.com\/us-en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/Capgemini\/","https:\/\/www.linkedin.com\/company\/capgemini","https:\/\/www.instagram.com\/capgemini\/","https:\/\/www.youtube.com\/user\/capgeminimedia","https:\/\/www.glassdoor.com\/Overview\/Working-at-Capgemini-EI_IE3803.11,20.htm"],"description":"Businesses everywhere are transforming. AI and cutting-edge technologies have created a groundswell of opportunities, new sources of long-term value and resilience. Capgemini is at the heart of this new technology revolution, partnering with clients in every sector to deliver real, sustainable transformation at scale. Collaborating across multiple business and tech ecosystems, our team of 420,000 experts in more than 50 countries unleashes human energy through technology and AI for an inclusive and sustainable future. Fostering agility, leveraging creativity, and maximizing competitiveness, Capgemini is the partner of choice for the businesses and organizations of tomorrow, helping our clients unlock the value of technology that will define their success in the decades to come.","legalName":"Capgemini","foundingDate":"1967-10-01","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"5001","maxValue":"10000"}},{"@type":"Person","@id":"https:\/\/www.capgemini.com\/us-en\/#\/schema\/person\/fb68cfdf2f3fc6a3333669ef0b59e9cb","name":"rajeshrangdal","sameAs":["rajesh.rangdal@capgemini.com"],"url":"https:\/\/www.capgemini.com\/us-en\/author\/rajeshrangdal\/"}]}},"theme_term_info":[{"id":299,"name":"Business operations"}],"industry_term_info":[],"services_term_info":[{"id":240,"name":"Intelligent business operations"}],"partners_term_info":[],"brand_term_info":[],"brand_term":[],"archive_status":false,"featured_image_src":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/08\/Web-Banner_ICO-Amazon-paper_insurance.jpg","featured_image_alt":"ICO Amazon paper insurance","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Capgemini USA","distributor_original_site_url":"https:\/\/www.capgemini.com\/us-en","push-errors":false,"tag_names":[],"featured_image_url":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/08\/Web-Banner_ICO-Amazon-paper_insurance.jpg","_links":{"self":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/research-and-insight\/617768","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/research-and-insight"}],"about":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/types\/research-and-insight"}],"author":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/users\/33"}],"version-history":[{"count":2,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/research-and-insight\/617768\/revisions"}],"predecessor-version":[{"id":726621,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/research-and-insight\/617768\/revisions\/726621"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/media\/617769"}],"wp:attachment":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/media?parent=617768"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/tags?post=617768"},{"taxonomy":"research-and-insight-type","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/research-and-insight-type?post=617768"},{"taxonomy":"theme","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/theme?post=617768"},{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/brand?post=617768"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/service?post=617768"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/industry?post=617768"},{"taxonomy":"partners","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/partners?post=617768"},{"taxonomy":"content-group","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/content-group?post=617768"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}