{"id":558471,"date":"2021-04-30T11:08:00","date_gmt":"2021-04-30T11:08:00","guid":{"rendered":"https:\/\/www.capgemini.com\/us-en\/?post_type=research-and-insight&#038;p=558471"},"modified":"2025-03-07T06:54:30","modified_gmt":"2025-03-07T11:54:30","slug":"delivering-a-frictionless-employee-experience","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/delivering-a-frictionless-employee-experience\/","title":{"rendered":"Delivering a frictionless employee experience"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/Innovation-Nation-Delivering-a-frictionless-employee-experience.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/Innovation-Nation-Delivering-a-frictionless-employee-experience.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/Innovation-Nation-Delivering-a-frictionless-employee-experience.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/Innovation-Nation-Delivering-a-frictionless-employee-experience.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/Innovation-Nation-Delivering-a-frictionless-employee-experience.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/Innovation-Nation-Delivering-a-frictionless-employee-experience.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/Innovation-Nation-Delivering-a-frictionless-employee-experience.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/Innovation-Nation-Delivering-a-frictionless-employee-experience.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/Innovation-Nation-Delivering-a-frictionless-employee-experience.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Delivering a frictionless employee experience<\/h1><\/div><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/delivering-a-frictionless-employee-experience\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/delivering-a-frictionless-employee-experience\/&amp;text=Delivering a frictionless employee experience\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/us-en\/insights\/research-library\/delivering-a-frictionless-employee-experience\/&amp;text=Delivering a frictionless employee experience\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Helping to reimagine your business operations<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<figure class=\"wp-block-image\" id=\"attachment_587793\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/4\/2021\/05\/Stephan-Paolini.jpg?w=206\" alt=\"Stephan Paolini, Global Head of the Digital Employee Operations Practice, Business Services\" class=\"wp-image-508706\"\/><figcaption class=\"wp-element-caption\">Stephan Paolini, Global Head of the Digital Employee Operations Practice, Business Services<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">As the latest newcomer to the Capgemini\u2019s Business Services leadership team, I have the opportunity to author the editorial for our spring 2021 edition of <em>Innovation Nation<\/em>. Unsurprisingly, I\u2019ve chosen to focus on people matters!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some organizations still fail to fully grasp that their digital native employees\u2019 expectations are set by the world they live in. They neglect the fact that employees are also clients, and often enjoy a better engagement experience as consumers than they do as employees. For their part, employees expect simple, seamless interactions and customer experience within their organization, accessible at any time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Everything with which employees come into contact needs to flow. Services need to be made accessible from a single place, available, and accurate. They must be adaptable to individual needs in a simple way. And this requires them to be frictionless, meaning departmental barriers need to be made smoother, life made easier and simpler \u2013 both externally for customers and supply chain partners \u2013 and internally for employees.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With this is mind, our spring 2021 edition of <em>Innovation Nation<\/em> focuses on how we\u2019re helping our clients deliver a frictionless, consumer-grade experience to their employees.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u2013&nbsp;<em>Stephan Paolini, Global Head of the Digital Employee Operations Practice, Business Services<\/em><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Click here to download and subscribe to the full magazine<\/em><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>    &lt;div class=\"row\"&gt;\n        &lt;div class=\"col-12 text-left\"&gt;\n            &lt;a href=\"https:\/\/www.capgemini.com\/business-services-thought-leadership\/innovation-nation\/subscribe-to-innovation-nation-next-edition\/\" id=\"btn-1578480633042\" class=\"section__button btn-general\" target=\"_self\"&gt;Subscribe&lt;\/a&gt;\n        &lt;\/div&gt;\n    &lt;\/div&gt;\n\n    &lt;div class=\"row\"&gt;\n        &lt;div class=\"col-12 text-left\"&gt;\n            &lt;a href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/05\/Innovation-Nation-Spring-2021-Brochure-Interactive.pdf\" id=\"btn-1578376024653\" class=\"section__button btn-general\" target=\"_self\"&gt;Download PDF&lt;\/a&gt;\n        &lt;\/div&gt;\n    &lt;\/div&gt;<\/code><\/pre>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":103,"featured_media":558473,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"f1ffe00c-2391-4ce8-94dc-3e7c73da9a81\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":0,"primary_term":"","featured_focal_points":""},"tags":[],"research-and-insight-type":[],"theme":[],"brand":[],"service":[],"industry":[],"partners":[],"content-group":[],"class_list":["post-558471","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - 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