{"id":562355,"date":"2020-04-22T17:14:00","date_gmt":"2020-04-22T17:14:00","guid":{"rendered":"https:\/\/www.capgemini.com\/us-en\/?post_type=press-release&#038;p=562355"},"modified":"2025-03-06T02:02:47","modified_gmt":"2025-03-06T07:02:47","slug":"leader-in-gartner-mq-for-cx-and-crm","status":"publish","type":"press-release","link":"https:\/\/www.capgemini.com\/us-en\/news\/leader-in-gartner-mq-for-cx-and-crm\/","title":{"rendered":"Leader in Gartner MQ for CX and CRM"},"content":{"rendered":"\t\t<div class=\"wp-block-cg-blocks-hero-press-release\">\n\t\t\t<header class=\"header-hero-press-release\" role=\"main\" id=\"main-content-press-release\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<div class=\"hero-press-release\">\n\t\t\t\t\t\t<div class=\"hero-press-release-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t\t<div class=\"header-title\">\n\t\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\t\t\t\t\tLeader in Gartner MQ for CX and CRM\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"header-description\">\n\t\t\t\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"header-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Apr 22, 2020<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-press-release-downloads\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-lg-3\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"download-item\" type=\"download\" href=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/News-Alert_Leader-in-Gartner-MQ-for-CRM-and-CX-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Opens in a new window\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-icon\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-title\">Download press release<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-props\">179 KB  pdf<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/header>\n\t\t<\/div>\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/us-en\/news\/leader-in-gartner-mq-for-cx-and-crm\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/us-en\/news\/leader-in-gartner-mq-for-cx-and-crm\/&amp;text=Leader in Gartner MQ for CX and CRM\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/us-en\/news\/leader-in-gartner-mq-for-cx-and-crm\/&amp;text=Leader in Gartner MQ for CX and CRM\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\"><strong>Paris, April 22, 2020 \u2013<\/strong> <a href=\"https:\/\/www.capgemini.com\/\"><strong>Capgemini<\/strong><\/a><strong> today announced it has been positioned as a Leader in Gartner\u2019s \u201c<\/strong><a href=\"https:\/\/www.capgemini.com\/resources\/capgemini-leader-in-gartners-2020-magic-quadrant-crm-cx?utm_source=pr&amp;utm_medium=referral&amp;utm_content=dcx_none_link_pressrelease_none&amp;utm_campaign=cx_gartner_magic_quadrant\"><strong>Magic Quadrant for CRM and Customer Experience Implementation Services<\/strong><\/a><strong>\u201d for completeness of vision and ability to execute. The Gartner Magic Quadrant evaluated a total of 16 service providers for a broad range of services across a variety of customer relationship management and customer experience needs.<\/strong><\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>\u201cWe believe our Leader positioning in Gartner\u2019s Magic Quadrant for CRM and Customer Experience Implementation Services validates our commitment to empower our clients to take bolder steps in how they serve their customers\u2019 needs, deliver personalized and relevant experiences, and change their organizations to deliver value at speed for both, their customers and<\/em><em> their business,\u201d<\/em> said Franck Greverie, Group Chief Portfolio Officer and Member of the Group Executive Board at Capgemini.<em> \u201cBy continually expanding our offerings and capabilities, we are able to create sustainable competitive advantage for our CX clients. We are happy to have been positioned yet again this year.\u201d<\/em><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Click <a href=\"https:\/\/www.capgemini.com\/resources\/capgemini-leader-in-gartners-2020-magic-quadrant-crm-cx?utm_source=pr&amp;utm_medium=referral&amp;utm_content=dcx_none_link_pressrelease_none&amp;utm_campaign=cx_gartner_magic_quadrant\">here<\/a> to access a complimentary copy of the full report.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gartner, Magic Quadrant for CRM and Customer Experience Implementation Services, Brett Sparks, Patrick Sullivan, Gilbert van der Heiden, Jim Longwood, 7 April, 2020.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner\u2019s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>About Capgemini<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients\u2019 opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50&nbsp;countries. With Altran, the Group reported 2019 combined revenues of \u20ac17billion.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Visit us at <a href=\"http:\/\/www.capgemini.com\/#_blank\">www.capgemini.com<\/a>. <em>People matter, results count.<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-contact-us\">Contact Us<\/h3>\n\n\n\n<pre class=\"wp-block-code\"><code>        &lt;div class=\"pf_forms__container \"&gt;\n                        &lt;form id=\"pf_form_471810\" class=\"pf_form__form\" action=\"\" method=\"post\" enctype=\"multipart\/form-data\"&gt;\n                        &lt;div class=\"pf_field pf_field--text pf-required\" data-validate=\"text\"&gt;\n            &lt;label for=\"_pf_447347_4096\"&gt;First Name                 &amp;nbsp;&lt;span class=\"pf-required--symbol\"&gt; * &lt;\/span&gt;&lt;\/label&gt;\n            &lt;input type=\"text\" id=\"_pf_447347_4096\" class=\"pf_field__input empty\" name=\"_pf_447347_4096\" required=\"\"&gt;\n        &lt;\/div&gt;\n                &lt;div class=\"pf_field pf_field--text pf-required\" data-validate=\"text\"&gt;\n            &lt;label for=\"_pf_447347_5963\"&gt;Last Name                  &amp;nbsp;&lt;span class=\"pf-required--symbol\"&gt; 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Please try again.&lt;\/p&gt;\n        &lt;\/div&gt;\n                &lt;\/div&gt;<\/code><\/pre>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<div class=\"wp-block-cg-blocks-cg-block-related-content\"><section class=\"relatedContentBlock\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"related-content-heading\">Related News<\/h2><\/div><\/div><div class=\"row relatedContent\"><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Read more about Capgemini signs a definitive agreement to sell Capgemini Government Solutions\" href=\"https:\/\/www.capgemini.com\/us-en\/news\/press-releases\/capgemini-signs-a-definitive-agreement-to-sell-capgemini-government-solutions\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Corporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Capgemini signs a definitive agreement to sell Capgemini Government Solutions<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Sep 17, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t<a class=\"link-download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/09\/09_12-Divestment-of-Capgemini-Government-Solutions.pdf\" aria-label=\"Download Press Release\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Opens in a new window\">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>102 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Read more about Capgemini signs a definitive agreement to sell Capgemini Government Solutions\" href=\"https:\/\/www.capgemini.com\/us-en\/news\/press-releases\/capgemini-signs-a-definitive-agreement-to-sell-capgemini-government-solutions\/\">Read more 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2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t<a class=\"link-download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/09\/09_16_Capgemini_A-World-in-Balance-5.pdf\" aria-label=\"Download Press Release\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Opens in a new window\">\n\t\t\t\t\t\t\t<span>Download press release<\/span>\n\t\t\t\t\t\t\t<span>150 KB PDF<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Read more about Businesses accelerate their climate adaptation investments yet just 15% have fully quantified the financial impact of climate-related risks\" href=\"https:\/\/www.capgemini.com\/us-en\/news\/press-releases\/businesses-accelerate-their-climate-adaptation-investments-yet-just-15-have-fully-quantified-the-financial-impact-of-climate-related-risks\/\">Read more about<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":103,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"{\"uuid\":\"fdd2f3bb-b26a-4c9f-a7a9-56bdd4b1bc68\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"50526346-388f-410b-ad5c-88d312f73955\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/News-Alert_Leader-in-Gartner-MQ-for-CRM-and-CX-1.pdf","related_resource_id":562356,"related_resource_size":"179 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