{"id":766290,"date":"2026-04-27T23:16:00","date_gmt":"2026-04-28T04:16:00","guid":{"rendered":"https:\/\/www.capgemini.com\/us-en\/?p=766290&#038;preview=true&#038;preview_id=766290"},"modified":"2026-07-14T23:17:41","modified_gmt":"2026-07-15T04:17:41","slug":"traditional-measurement-of-it-is-not-valid","status":"publish","type":"post","link":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/traditional-measurement-of-it-is-not-valid\/","title":{"rendered":"Traditional measurement of IT is not valid"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-blogs header-hero-blogs\"><div class=\"container\"><div class=\"hero-blogs\"><div class=\"hero-blogs-content-wrapper\"><div class=\"row\"><div class=\"col-12\"><div class=\"header-title\"><h1>Traditional measurement of IT is not valid<\/h1><\/div><\/div><\/div><\/div><div class=\"hero-blogs-bottom\"><div class=\"header-author\"><div class=\"author-img\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/05\/Russell-Honeycutt.jpg?w=200&amp;quality=10\" alt=\"\" loading=\"lazy\"\/><\/div><div class=\"author-name-date\"><h5 class=\"author-name\">Russell Honeycutt<\/h5><h5 class=\"blog-date\">Apr 22, 2026<\/h5><\/div><\/div><div class=\"brand-image\"><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div class=\"col-12 col-md-2\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/insights\/expert-perspectives\/traditional-measurement-of-it-is-not-valid\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/insights\/expert-perspectives\/traditional-measurement-of-it-is-not-valid\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div><div class=\"article-text article-quote-text\">\n<h4 class=\"wp-block-heading\" id=\"h-traditional-measurement-of-it-is-not-valid\"><strong>Traditional measurement of IT is not valid<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.capgemini.com\/solutions\/digital-siam\/\">Service Integration and Management<\/a> (SIAM) promises to unlock the full potential of organizations\u2019 business ecosystems and accelerate the transformation of their customer experience. However, progress can be difficult to track with outdated metrics. The IT industry is stuck in a rut of traditional measurement, and until it moves to new frontiers of measurement and partnership, it will be hard to gauge SIAM\u2019s true impact.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-why-siam-measurement-needs-to-change\">Why SIAM measurement needs to change<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Today, the impact of SIAM is calculated through a mix of traditional ITSM metrics, with few measurements focused on collaboration, value, and maturity. Many SIAM engagements rely too heavily on ITSM platforms like ServiceNow for out-of-the-box measurements, using these platforms for unified visibility, managing supplier performance via SLAs, and tracking key metrics such as resolution times and costs across integrated services (ITSM, CSM, Ops). While these systems themselves are powerful, the metrics and scope defined by clients and IT service providers are outdated. In order to make the most of SIAM, customers and IT service providers need to break out of the comfort zone of legacy metrics and truly partner to define what success looks like.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-effective-measurement-needs-to-be-defined-from-the-start\">Effective measurement needs to be defined from the start<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">At the request for proposal (RFP) stage of a sales engagement, the SLAs are laid out and agreed upon. These are still framed around traditional metrics, such as incident resolution or how quickly a request is fulfilled. Historically, these metrics have served as key indicators for evaluating the value of IT; however, they are no longer suitable for assessing value in the future.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-focusing-on-outcomes\">Focusing on outcomes<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">SIAM providers need to focus more on partnership with customers&nbsp;and other suppliers to deliver their intended business outcomes. For example, an insurance company working with Capgemini has a desired metric of one million more insurance policies in 2026. As a SIAM provider, how do we offer effective support in this context? We collaborate and orchestrate with suppliers to maintain website availability and ensure that reliable call center operations will enable the client to increase their insurance policy sales by one million. A highly effective SIAM model will focus on the customer\u2019s business priorities \u2013 for example, selling one million more policies, increasing the graduation rate in the public education system, or building safer and more reliable modes of transportation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At Capgemini, we are intent on tying everything we do to a client\u2019s intended outcomes. This goes deeper than the traditional service level agreement.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-shared-success\">Shared success<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">What does the future of SIAM measurement look like? It is less about an SLA checklist and more about having skin in the game. If the customer succeeds, we all succeed.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a id=\"_msocom_1\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\" section section--expert-slider wrapper-people-slider wp-block-cg-blocks-wrapper-people-slider\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 data-maxlength=\"34\" class=\"people-heading-title\">About the author<\/h2><\/div><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/05\/Russell-Honeycutt.jpg\" alt=\"Russell Honeycutt\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/www.linkedin.com\/in\/russell-honeycutt-59a4773a\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Russell Honeycutt<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Enterprise Service Management Portfolio Director, Cloud Infrastructure Services<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/www.linkedin.com\/in\/russell-honeycutt-59a4773a\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Slider-previous\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" aria-label=\"Slider-next\"><\/button><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>The IT industry is stuck in a rut of traditional measurement, and until it moves to new frontiers of measurement and partnership, it will be hard to gauge SIAM\u2019s true impact.<\/p>\n","protected":false},"author":12549,"featured_media":766291,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","featured_focal_points":"","jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"brand":[],"service":[],"industry":[],"partners":[],"blog-topic":[151],"content-group":[],"class_list":["post-766290","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","blog-topic-cloud"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Traditional measurement of IT is not valid - Capgemini USA<\/title>\n<meta name=\"description\" content=\"The IT industry is stuck in a rut of traditional measurement, and until it moves to new frontiers of measurement and partnership, it will be hard to gauge SIAM\u2019s true impact.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/traditional-measurement-of-it-is-not-valid\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Traditional measurement of IT is not valid\" \/>\n<meta property=\"og:description\" content=\"The IT industry is stuck in a rut of traditional measurement, and until it moves to new frontiers of measurement and partnership, it will be hard to gauge SIAM\u2019s true impact.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/traditional-measurement-of-it-is-not-valid\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini USA\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Capgemini\/\" \/>\n<meta property=\"article:published_time\" content=\"2026-04-28T04:16:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-15T04:17:41+00:00\" \/>\n<meta name=\"author\" content=\"Russell Honeycutt\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/07\/ESM-blog-web-banner-2026_804257.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"tanujadey\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/expert-perspectives\\\/traditional-measurement-of-it-is-not-valid\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/expert-perspectives\\\/traditional-measurement-of-it-is-not-valid\\\/\"},\"author\":{\"name\":\"tanujadey\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/#\\\/schema\\\/person\\\/14c4f55893c68c201e6b3f82558198b7\"},\"headline\":\"Traditional measurement of IT is not valid\",\"datePublished\":\"2026-04-28T04:16:00+00:00\",\"dateModified\":\"2026-07-15T04:17:41+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/expert-perspectives\\\/traditional-measurement-of-it-is-not-valid\\\/\"},\"wordCount\":471,\"publisher\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/expert-perspectives\\\/traditional-measurement-of-it-is-not-valid\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/wp-content\\\/uploads\\\/sites\\\/30\\\/2026\\\/07\\\/ESM-blog-web-banner-2026_804257.jpg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/expert-perspectives\\\/traditional-measurement-of-it-is-not-valid\\\/\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/expert-perspectives\\\/traditional-measurement-of-it-is-not-valid\\\/\",\"name\":\"Traditional measurement of IT is not valid - Capgemini USA\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/expert-perspectives\\\/traditional-measurement-of-it-is-not-valid\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/expert-perspectives\\\/traditional-measurement-of-it-is-not-valid\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/wp-content\\\/uploads\\\/sites\\\/30\\\/2026\\\/07\\\/ESM-blog-web-banner-2026_804257.jpg\",\"datePublished\":\"2026-04-28T04:16:00+00:00\",\"dateModified\":\"2026-07-15T04:17:41+00:00\",\"description\":\"The IT industry is stuck in a rut of traditional measurement, and until it moves to new frontiers of measurement and partnership, it will be hard to gauge SIAM\u2019s true impact.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/expert-perspectives\\\/traditional-measurement-of-it-is-not-valid\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/expert-perspectives\\\/traditional-measurement-of-it-is-not-valid\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/expert-perspectives\\\/traditional-measurement-of-it-is-not-valid\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/wp-content\\\/uploads\\\/sites\\\/30\\\/2026\\\/07\\\/ESM-blog-web-banner-2026_804257.jpg\",\"contentUrl\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/wp-content\\\/uploads\\\/sites\\\/30\\\/2026\\\/07\\\/ESM-blog-web-banner-2026_804257.jpg\",\"width\":2881,\"height\":1801},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/insights\\\/expert-perspectives\\\/traditional-measurement-of-it-is-not-valid\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Traditional measurement of IT is not valid\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/#website\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/\",\"name\":\"Capgemini\",\"description\":\"Just another www.capgemini.com site\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/#organization\",\"name\":\"Capgemini\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":null,\"contentUrl\":null,\"width\":null,\"height\":null,\"caption\":\"Capgemini\"},\"image\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/Capgemini\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/capgemini\",\"https:\\\/\\\/www.instagram.com\\\/capgemini\\\/\",\"https:\\\/\\\/www.youtube.com\\\/user\\\/capgeminimedia\",\"https:\\\/\\\/www.glassdoor.com\\\/Overview\\\/Working-at-Capgemini-EI_IE3803.11,20.htm\"],\"description\":\"Businesses everywhere are transforming. AI and cutting-edge technologies have created a groundswell of opportunities, new sources of long-term value and resilience. Capgemini is at the heart of this new technology revolution, partnering with clients in every sector to deliver real, sustainable transformation at scale. Collaborating across multiple business and tech ecosystems, our team of 420,000 experts in more than 50 countries unleashes human energy through technology and AI for an inclusive and sustainable future. Fostering agility, leveraging creativity, and maximizing competitiveness, Capgemini is the partner of choice for the businesses and organizations of tomorrow, helping our clients unlock the value of technology that will define their success in the decades to come.\",\"legalName\":\"Capgemini\",\"foundingDate\":\"1967-10-01\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"5001\",\"maxValue\":\"10000\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/#\\\/schema\\\/person\\\/14c4f55893c68c201e6b3f82558198b7\",\"name\":\"tanujadey\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/us-en\\\/author\\\/tanujadey\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Traditional measurement of IT is not valid - Capgemini USA","description":"The IT industry is stuck in a rut of traditional measurement, and until it moves to new frontiers of measurement and partnership, it will be hard to gauge SIAM\u2019s true impact.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/traditional-measurement-of-it-is-not-valid\/","og_locale":"en_US","og_type":"article","og_title":"Traditional measurement of IT is not valid","og_description":"The IT industry is stuck in a rut of traditional measurement, and until it moves to new frontiers of measurement and partnership, it will be hard to gauge SIAM\u2019s true impact.","og_url":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/traditional-measurement-of-it-is-not-valid\/","og_site_name":"Capgemini USA","article_publisher":"https:\/\/www.facebook.com\/Capgemini\/","article_published_time":"2026-04-28T04:16:00+00:00","article_modified_time":"2026-07-15T04:17:41+00:00","author":"Russell Honeycutt","twitter_card":"summary_large_image","twitter_image":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/07\/ESM-blog-web-banner-2026_804257.jpg","twitter_misc":{"Written by":"tanujadey","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["Article","BlogPosting"],"@id":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/traditional-measurement-of-it-is-not-valid\/#article","isPartOf":{"@id":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/traditional-measurement-of-it-is-not-valid\/"},"author":{"name":"tanujadey","@id":"https:\/\/www.capgemini.com\/us-en\/#\/schema\/person\/14c4f55893c68c201e6b3f82558198b7"},"headline":"Traditional measurement of IT is not valid","datePublished":"2026-04-28T04:16:00+00:00","dateModified":"2026-07-15T04:17:41+00:00","mainEntityOfPage":{"@id":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/traditional-measurement-of-it-is-not-valid\/"},"wordCount":471,"publisher":{"@id":"https:\/\/www.capgemini.com\/us-en\/#organization"},"image":{"@id":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/traditional-measurement-of-it-is-not-valid\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/07\/ESM-blog-web-banner-2026_804257.jpg","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/traditional-measurement-of-it-is-not-valid\/","url":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/traditional-measurement-of-it-is-not-valid\/","name":"Traditional measurement of IT is not valid - Capgemini USA","isPartOf":{"@id":"https:\/\/www.capgemini.com\/us-en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/traditional-measurement-of-it-is-not-valid\/#primaryimage"},"image":{"@id":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/traditional-measurement-of-it-is-not-valid\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/07\/ESM-blog-web-banner-2026_804257.jpg","datePublished":"2026-04-28T04:16:00+00:00","dateModified":"2026-07-15T04:17:41+00:00","description":"The IT industry is stuck in a rut of traditional measurement, and until it moves to new frontiers of measurement and partnership, it will be hard to gauge SIAM\u2019s true impact.","breadcrumb":{"@id":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/traditional-measurement-of-it-is-not-valid\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/traditional-measurement-of-it-is-not-valid\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/traditional-measurement-of-it-is-not-valid\/#primaryimage","url":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/07\/ESM-blog-web-banner-2026_804257.jpg","contentUrl":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/07\/ESM-blog-web-banner-2026_804257.jpg","width":2881,"height":1801},{"@type":"BreadcrumbList","@id":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/traditional-measurement-of-it-is-not-valid\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.capgemini.com\/us-en\/"},{"@type":"ListItem","position":2,"name":"Traditional measurement of IT is not valid"}]},{"@type":"WebSite","@id":"https:\/\/www.capgemini.com\/us-en\/#website","url":"https:\/\/www.capgemini.com\/us-en\/","name":"Capgemini","description":"Just another www.capgemini.com site","publisher":{"@id":"https:\/\/www.capgemini.com\/us-en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capgemini.com\/us-en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.capgemini.com\/us-en\/#organization","name":"Capgemini","url":"https:\/\/www.capgemini.com\/us-en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.capgemini.com\/us-en\/#\/schema\/logo\/image\/","url":null,"contentUrl":null,"width":null,"height":null,"caption":"Capgemini"},"image":{"@id":"https:\/\/www.capgemini.com\/us-en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/Capgemini\/","https:\/\/www.linkedin.com\/company\/capgemini","https:\/\/www.instagram.com\/capgemini\/","https:\/\/www.youtube.com\/user\/capgeminimedia","https:\/\/www.glassdoor.com\/Overview\/Working-at-Capgemini-EI_IE3803.11,20.htm"],"description":"Businesses everywhere are transforming. AI and cutting-edge technologies have created a groundswell of opportunities, new sources of long-term value and resilience. Capgemini is at the heart of this new technology revolution, partnering with clients in every sector to deliver real, sustainable transformation at scale. Collaborating across multiple business and tech ecosystems, our team of 420,000 experts in more than 50 countries unleashes human energy through technology and AI for an inclusive and sustainable future. Fostering agility, leveraging creativity, and maximizing competitiveness, Capgemini is the partner of choice for the businesses and organizations of tomorrow, helping our clients unlock the value of technology that will define their success in the decades to come.","legalName":"Capgemini","foundingDate":"1967-10-01","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"5001","maxValue":"10000"}},{"@type":"Person","@id":"https:\/\/www.capgemini.com\/us-en\/#\/schema\/person\/14c4f55893c68c201e6b3f82558198b7","name":"tanujadey","url":"https:\/\/www.capgemini.com\/us-en\/author\/tanujadey\/"}]}},"blog_topic_info":[{"id":151,"name":"Cloud"}],"taxonomy_info":{"category":[{"id":1,"name":"Uncategorized","slug":"uncategorized"}],"blog-topic":[{"id":151,"name":"Cloud","slug":"cloud"}]},"archive_status":false,"featured_image_src":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/07\/ESM-blog-web-banner-2026_804257.jpg","featured_image_alt":"","jetpack-related-posts":[{"id":659963,"url":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/capgeminis-advanced-advertising-solution-leverages-aws-clean-rooms\/","url_meta":{"origin":766290,"position":0},"title":"Capgemini\u2019s advanced advertising solution leverages AWS clean rooms","author":"chaitanyakadrekar","date":"February 16, 2023","format":false,"excerpt":"Capgemini\u2019s advanced advertising solution leverages AWS clean roomsDio Favatas15 Feb 2023 Capgemini is excited to announce support for AWS Clean Rooms, an analytics service from Amazon Web Services (AWS). AWS Clean Rooms helps companies and their partners more easily and securely analyze and collaborate on their datasets without sharing or\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/02\/5371-Blog-Featured-images-v.02.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/02\/5371-Blog-Featured-images-v.02.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/02\/5371-Blog-Featured-images-v.02.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/02\/5371-Blog-Featured-images-v.02.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/02\/5371-Blog-Featured-images-v.02.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":705997,"url":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/seizing-the-end-of-life-smart-meter-opportunity\/","url_meta":{"origin":766290,"position":1},"title":"Seizing the end-of-life smart meter opportunity","author":"chaitanyakadrekar","date":"October 13, 2023","format":false,"excerpt":"Seizing the end-of-life smart meter opportunityCapgeminiOct 03, 2023 FacebookTwitterLinkedin It is time to move beyond the benefits of first-generation AMI The original business case for smart meters in Ontario was not driven by potential use cases. The utilities simply needed to get remote reads and support time-of-day (TOD) pricing to\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/10\/5808-featured-Image.webp?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":766236,"url":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/beyond-service-experience-how-modern-siam-performance-management-drives-real-business-outcomes\/","url_meta":{"origin":766290,"position":2},"title":"Beyond service experience: How modern SIAM performance management drives real business outcomes","author":"tanujadey","date":"May 12, 2026","format":false,"excerpt":"Modern Service Integration and Management (SIAM) must evolve from operational governance to ongoing strategic enablement. Performance monitoring is now the mechanism that connects service health to business outcomes, risk posture, sovereignty, and ESG commitments.","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/07\/ESM-blog-web-banner-2026.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/07\/ESM-blog-web-banner-2026.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/07\/ESM-blog-web-banner-2026.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/07\/ESM-blog-web-banner-2026.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/07\/ESM-blog-web-banner-2026.jpg?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/07\/ESM-blog-web-banner-2026.jpg?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":765481,"url":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/how-digitalization-is-making-water-management-a-strategic-capability\/","url_meta":{"origin":766290,"position":3},"title":"How digitalization is making water management a strategic capability","author":"subhranilsengupta","date":"June 25, 2026","format":false,"excerpt":"As water supply volatility becomes a structural feature of the global economy, digital technology is turning this unpredictable risk factor into a measurable,\u00a0manageable asset\u00a0for businesses","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/06\/WCF-Blog-2.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/06\/WCF-Blog-2.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/06\/WCF-Blog-2.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/06\/WCF-Blog-2.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/06\/WCF-Blog-2.jpg?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/06\/WCF-Blog-2.jpg?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":730422,"url":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/driving-sustainable-change-in-the-workplace-the-power-of-my-sustainability-score\/","url_meta":{"origin":766290,"position":4},"title":"Driving sustainable change in the workplace: The power of My Sustainability Score","author":"","date":"October 10, 2024","format":false,"excerpt":"Driving sustainable change in the workplace: The power of My Sustainability ScoreAleksandra Domagala23 Sep 2024 FacebookTwitterLinkedin In today's rapidly evolving business landscape, sustainability is no longer just a buzzword \u2013 it\u2019s a critical driver for success and environmental stewardship. Organizations worldwide are realizing that integrating sustainable practices into their operations\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/10\/Sustainable-Devices-web-preview-2024.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/10\/Sustainable-Devices-web-preview-2024.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/10\/Sustainable-Devices-web-preview-2024.jpg?resize=525%2C300&ssl=1 1.5x"},"classes":[]},{"id":669754,"url":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/engaged-employees-drive-enhanced-customer-experiences\/","url_meta":{"origin":766290,"position":5},"title":"Engaged employees drive enhanced customer experiences","author":"swastika.b.sanyal@capgemini.com","date":"March 24, 2023","format":false,"excerpt":"Engaged employees drive truly memorable customer experiences, leading to improved performance and retention rates, customer loyalty, and revenue growth","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"Engaged employees drive enhanced customer experiences blog","src":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/03\/2023-03-24_ICO-Blog-Web-banner.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/03\/2023-03-24_ICO-Blog-Web-banner.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/03\/2023-03-24_ICO-Blog-Web-banner.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/03\/2023-03-24_ICO-Blog-Web-banner.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/03\/2023-03-24_ICO-Blog-Web-banner.jpg?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/03\/2023-03-24_ICO-Blog-Web-banner.jpg?resize=1400%2C800&ssl=1 4x"},"classes":[]}],"jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Capgemini USA","distributor_original_site_url":"https:\/\/www.capgemini.com\/us-en","push-errors":false,"jetpack_featured_media_url":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/07\/ESM-blog-web-banner-2026_804257.jpg","featured_image_url":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/07\/ESM-blog-web-banner-2026_804257.jpg","author_title":"Russell Honeycutt","author_thumbnail_url":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/05\/Russell-Honeycutt.jpg?w=337","author_thumbnail_alt":"","_links":{"self":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/posts\/766290","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/users\/12549"}],"replies":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/comments?post=766290"}],"version-history":[{"count":1,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/posts\/766290\/revisions"}],"predecessor-version":[{"id":766292,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/posts\/766290\/revisions\/766292"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/media\/766291"}],"wp:attachment":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/media?parent=766290"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/categories?post=766290"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/tags?post=766290"},{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/brand?post=766290"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/service?post=766290"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/industry?post=766290"},{"taxonomy":"partners","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/partners?post=766290"},{"taxonomy":"blog-topic","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/blog-topic?post=766290"},{"taxonomy":"content-group","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/content-group?post=766290"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}