{"id":750991,"date":"2025-08-13T02:00:24","date_gmt":"2025-08-13T07:00:24","guid":{"rendered":"https:\/\/www.capgemini.com\/us-en\/?p=750991&#038;preview=true&#038;preview_id=750991"},"modified":"2026-04-03T02:00:38","modified_gmt":"2026-04-03T07:00:38","slug":"orchestrating-the-future-of-clinical-trials","status":"publish","type":"post","link":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/orchestrating-the-future-of-clinical-trials\/","title":{"rendered":"Orchestrating the future of clinical trials"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-blogs header-hero-blogs\"><div class=\"container\"><div class=\"hero-blogs\"><div class=\"hero-blogs-content-wrapper\"><div class=\"row\"><div class=\"col-12\"><div class=\"header-title\"><h1>Orchestrating the future of clinical trials<\/h1><\/div><\/div><\/div><\/div><div class=\"hero-blogs-bottom\"><div class=\"header-author\"><div class=\"author-img\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/02\/Monika-Teresik.jpg?w=200&amp;quality=10\" alt=\"\" loading=\"lazy\"\/><\/div><div class=\"author-name-date\"><h5 class=\"author-name\">Monika Teresik<\/h5><h5 class=\"blog-date\">15 Apr 2025<\/h5><\/div><\/div><div class=\"brand-image\"><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div class=\"col-12 col-md-2\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?=http:\/\/capgeminiucwe.develop\/?post_type=press-release&amp;p=179\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?=http:\/\/capgeminiucwe.develop\/?post_type=press-release&amp;p=179\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?=http:\/\/capgeminiucwe.develop\/?post_type=press-release&amp;p=179\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-technology-is-bringing-innovation-to-the-life-sciences-sector-and-transforming-the-patient-experience\">Technology is bringing innovation to the life sciences sector and transforming the patient experience. <\/h2>\n\n\n\n<p>Clinical trials would be impossible without willing participants. Vaccines, drug treatments, medical devices, and other clinical services designed to prevent disease, treat illnesses, and improve quality of life could be delayed or even derailed without effective trials.<\/p>\n\n\n\n<p>For life-sciences organizations and pharmaceutical companies, the work of coordinating the complex and interdependent stages of clinical trials \u2013 especially the critical recruitment and retention of patients \u2013 has long been a slow-going, labor-intensive, and manual process. But that\u2019s swiftly changing, thanks to the power of technology to automate, accelerate, and scale the clinical trials process. As a <a href=\"https:\/\/www.capgemini.com\/us-en\/about-us\/technology-partners\/servicenow\/\">ServiceNow consulting partner<\/a>, Capgemini is helping organizations undertake this type of business transformation, delivering operational services to support all participants in clinical trials, especially patients.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-a-holistic-approach-to-transforming-trials\"><strong>A holistic approach to transforming trials<\/strong><\/h3>\n\n\n\n<p>During the COVID-19 pandemic, the ways in which people interacted and went about their daily lives changed dramatically. With people directed to stay at home, <a href=\"https:\/\/www.capgemini.com\/us-en\/news\/client-stories\/signant-health-transforms-the-patient-experience-to-accelerate-clinical-trials\/\">Signant Health<\/a>, the company awarded clinic-trial management for Pfizer\u2019s coronavirus vaccine, faced a monumental challenge. It had to urgently find a way to organize the tens of thousands of patients required to bring a vaccine to the world and concurrently manage large-scale data, patient engagement, and communication \u2013 all under stringent deadlines. Millions of lives were at stake. If people couldn\u2019t participate in clinical trials in person, there had to be a way to reach them in their new, largely virtual, lives.<\/p>\n\n\n\n<p>With Capgemini\u2019s support, experience, and industry expertise, Signant Health moved to ServiceNow\u2019s NOW platform to support a more robust patient experience. Within four weeks,&nbsp;the people, processes, and tools were in place and integrated to execute a highly complex study with more than 46,000 patients. Signant Health now had the technological capacity to deliver an innovative method of <a href=\"https:\/\/www.capgemini.com\/solutions\/clinical-services-orchestration-powered-by-servicenow\/\">clinical service orchestration<\/a> \u2013 the seamless integration and delivery of operational services to patients, healthcare providers, and pharmaceutical companies.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-automating-the-patient-experience-from-mobile-phones-to-chatbots\"><strong>Automating the patient experience from mobile phones to chatbots<\/strong><\/h4>\n\n\n\n<p>That process generated a 95 percent patient satisfaction rate, notably because it was innovative, simple, and intuitive, but there was another reason: it was human-centric, putting participants first. That is critical, as a major hurdle in clinical trials is that, on average, <a href=\"https:\/\/themedicinemaker.com\/discovery-development\/trials-on-trial\">30 percent of patients drop out<\/a> over the course of the process. That results in <a href=\"https:\/\/pmc.ncbi.nlm.nih.gov\/articles\/PMC10565197\/#:~:text=Further%2C%20up%20to%2085%25%20of,on%20recruitment%20annually%20%5B2%5D.\">85 percent of clinical trials failing to retain enough participants<\/a>.<\/p>\n\n\n\n<p>So, why are people exiting trials that could improve their own lives and potentially those of millions more? Reasons include onerous record-keeping requirements in paper journals, the need to travel to in-person appointments, and barriers in accessing timely information and support, like troubleshooting issues with wearables.<\/p>\n\n\n\n<p>The NOW platform\u2019s patient portal, which is accessible around the clock, helps remove these obstacles. And much like any customer journey, like shopping, banking, or streaming a movie, the online user experience is critical, for patients and for investigators and other participants. People expect an omnichannel experience and the platform delivers, ensuring seamless operations, enabling patients to access the portal via mobile and other connected devices.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-driving-the-patient-experience-also-delivers-business-outcomes\"><strong>Driving the patient experience also delivers business outcomes<\/strong><\/h4>\n\n\n\n<p>Clinical trials take time and the best way to improve outcomes is to provide high-touch multi-channel support, where patient engagement and communication are key. Imagine the continuum and volume of \u201ccontacts\u201d required throughout the trial\u2019s life cycle and the impact that has on patients. The portal is designed to anticipate and guide the non-linear patient journey, thereby expanding accessibility and boosting the overall experience.<\/p>\n\n\n\n<p>Between in-person visits, patient data is collected through mobile phones, IoMT devices, and other connected technologies, such as wearables that track health metrics and patient diaries. This eliminates the need for manual record-keeping and the potential for patients to miss reporting or forget key details that could create gaps in, or reduce the reliability of, the data.<\/p>\n\n\n\n<p>Patient privacy, however, remains paramount. Medical data is not stored on the ServiceNow platform. Its core focus is ensuring seamless operations and powering and optimizing workflows to enable a quick resolution. If a patient has a concern or feedback, they can provide that through an automated channel, like a chatbot, or live support. The result is two-way communication where patients can drive improvements and also find quick solutions to frequent queries. This supports patient retention, which promotes speedier and more successful clinical trials, accelerating time to care for life sciences organizations.<\/p>\n\n\n\n<p>The platform we developed with ServiceNow and Signant Health was an unqualified success and helped develop a vaccine for the deadliest health crises to occur in many generations. For life sciences companies, this translates into better IoMT device management, reduced operational friction, improved trial efficiency, and increased patient satisfaction.&nbsp;It is an example of technology helping humans when we needed it most.<\/p>\n\n\n\n<p><strong>\u00a0Join us at <a href=\"https:\/\/www.capgemini.com\/us-en\/news\/events\/knowledge-servicenow\/\" target=\"_blank\" rel=\"noreferrer noopener\">ServiceNow Knowledge 2025<\/a>, to embrace our theme &#8220;Intelligence, meet experience. Welcome to your agentic-powered business,&#8221; highlighting how our intelligent solutions are designed to enhance customer experiences and empower businesses with agentic AI capabilities. \u00a0<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\" section section--expert-slider wrapper-people-slider wp-block-cg-blocks-wrapper-people-slider undefined\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 data-maxlength=\"34\" class=\"people-heading-title\">Author<\/h2><\/div><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2025\/08\/Monika-Teresik.jpg\" alt=\"Monika Teresik\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Monika Teresik<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Offer Lead, Cloud Infrastructure Services<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">Monika Teresik is an Enterprise Service Management expert with over 15 years of experience in overseeing operations, managing transitions, and implementing IT Service Management solutions in complex multi-supplier environments. As the Offer Lead and a member of the portfolio team, she focuses on developing innovative, customer-centric solutions powered by the ServiceNow platform to address complex business challenges.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Slider-previous\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" aria-label=\"Slider-next\"><\/button><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Technology is bringing innovation to the life sciences sector and transforming the patient experience.<\/p>\n","protected":false},"author":388,"featured_media":750992,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"506","_jetpack_memberships_contains_paid_content":false,"footnotes":"","featured_focal_points":""},"categories":[1],"tags":[],"brand":[506],"service":[45],"industry":[66],"partners":[178],"blog-topic":[380],"content-group":[],"class_list":["post-750991","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","brand-capgemini","service-customer-experience","industry-healthcare","partners-servicenow","blog-topic-healthcare"],"yoast_head":"<!-- This site is optimized 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