{"id":705365,"date":"2023-10-04T15:08:45","date_gmt":"2023-10-10T09:50:17","guid":{"rendered":"https:\/\/www.capgemini.com\/us-en\/?p=705365&#038;preview=true&#038;preview_id=705365"},"modified":"2024-02-12T10:41:06","modified_gmt":"2024-02-12T15:41:06","slug":"building-an-impactful-people-experience-a-12-step-journey","status":"publish","type":"post","link":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/building-an-impactful-people-experience-a-12-step-journey\/","title":{"rendered":"Building an impactful people experience \u2013 a 12-step journey"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-blogs header-hero-blogs\"><div class=\"container\"><div class=\"hero-blogs\"><div class=\"hero-blogs-content-wrapper\"><div class=\"row\"><div class=\"col-12\"><div class=\"header-title\"><h1>Building an impactful people experience \u2013 a 12-step journey<\/h1><\/div><\/div><\/div><\/div><div class=\"hero-blogs-bottom\"><div class=\"header-author\"><div class=\"author-img\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/10\/jankrogel.jpg?w=200&amp;quality=10\" alt=\"Jan Krogel Vice-President People and HR Transformation Leader designing and delivering impactful people experiences\" loading=\"lazy\"\/><\/div><div class=\"author-name-date\"><h5 class=\"author-name\">Jan Kr\u00f6gel<\/h5><h5 class=\"blog-date\">Oct 04, 2023<\/h5><\/div><\/div><div class=\"brand-image\"><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div class=\"col-12 col-md-2\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?p=957635\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/?p=957635&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?p=957635&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div><div class=\"article-text article-quote-text\">\n<h3 class=\"wp-block-heading\" id=\"h-creating-a-transformative-people-experience-that-caters-to-the-needs-of-both-the-organization-and-its-workforce-requires-embarking-on-a-journey-comprising-12-crucial-steps\">Creating a transformative people experience that caters to the needs of both the organization and its workforce requires embarking on a journey comprising 12 crucial steps.<\/h3>\n\n\n\n<p>In this article, we will outline the <a href=\"https:\/\/www.capgemini.com\/services\/enterprise-management\/people-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">People Experience<\/a> approach, developed by Capgemini, and summarize the 12 necessary steps to make it a reality.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-pillars-of-an-impactful-people-experience\">Pillars of an impactful people experience<\/h4>\n\n\n\n<p>To ensure success, organizations must build their approach on four foundational pillars:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>People first \u2013<\/strong> establish a mindset that prioritizes employees at the core, just as customers are valued externally. Develop a value promise tailored to individual employees, recognizing their unique needs and aspirations. Utilize real-time profiling to personalize the employee experience and deliver value in the most effective way<\/li>\n\n\n\n<li><strong>Technology \u2013 <\/strong>enable employees with the right technology and ensure a satisfying user experience. This includes personal and office systems, platforms, and enterprise-wide enablement through connected devices. The aim is to leverage technology to support employees&#8217; individual workstyles and enhance their productivity<\/li>\n\n\n\n<li><strong>Processes and operations \u2013<\/strong> streamline processes to deliver value for both employees and the organization. Simplify operations, establish an HR target operating model focused on service excellence, knowledge management, engagement, and empowerment<\/li>\n\n\n\n<li><strong>Mindset and culture \u2013<\/strong> foster a culture that embraces inclusivity, wellbeing, and sustainability. Define the organization&#8217;s values and goals, aligning them with management practices and corporate responsibility. Clear communication of actual proof-points of the culture to employees is crucial.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-12-steps-to-an-impactful-people-experience\">12 steps to an impactful people experience<\/h4>\n\n\n\n<p>To <a href=\"https:\/\/www.capgemini.com\/services\/enterprise-management\/people-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">build an integrated and impactful people experience<\/a>, organizations should consider and follow these 12 steps, addressing the four pillars mentioned above:<\/p>\n\n\n\n<p><strong>People first:<\/strong><\/p>\n\n\n\n<ol style=\"font-size:1rem;color:#15011d;letter-spacing:0.4px;line-height:1.5rem;font-family:Ubuntu;font-weight:300;\">\n<li>Develop a people promise that connects jobs and roles to outcomes and communicates career growth potential<\/li><br>\n<li>Embrace continuous listening, learning, and feedback mechanisms to understand employee pain points and foster growth<\/li><br>\n<li>Embed autonomy, self-service, and empowerment to provide employees with a sense of freedom in their work.<\/li>\n<\/ol>\n\n\n\n<p><strong>Technology:<\/strong><\/p>\n\n\n\n<ol style=\"font-size:1rem;color:#15011d;letter-spacing:0.4px;line-height:1.5rem;font-family:Ubuntu;font-weight:300;\" start=\"4\">\n<li>Understand employee personas to provide the right technology tools, including productivity and collaboration tools, employee portals, and digital core applications<\/li><br>\n<li>Implement collaboration spaces and immersive experiences, driving adoption and progression through data insights.<\/li>\n<\/ol>\n\n\n\n<p><strong>Processes and operations:<\/strong><\/p>\n\n\n\n<ol style=\"font-size:1rem;color:#15011d;letter-spacing:0.4px;line-height:1.5rem;font-family:Ubuntu;font-weight:300;\" start=\"6\">\n<li>Define an HR operating model and services excellence to support the desired ways of working<\/li><br>\n<li>Design frictionless processes and operations that align with the employee promise<\/li><br>\n<li>Create physical environments that meet employee experience needs and support their work effectively<\/li><br>\n<li>Utilize analytics and insights to continuously improve all aspects of the employee journey.<\/li>\n<\/ol>\n\n\n\n<p><strong>Mindset and culture:<\/strong><\/p>\n\n\n\n<ol style=\"font-size:1rem;color:#15011d;letter-spacing:0.4px;line-height:1.5rem;font-family:Ubuntu;font-weight:300;\" start=\"10\">\n<li>Establish a global\/local people <a href=\"https:\/\/www.capgemini.com\/insights\/research-library\/reimagining-the-people-experience-from-strategy-to-realization\/\" target=\"_blank\" rel=\"noopener\"> strategy for implementing a People Experience<\/a> across all employee profiles <\/li><br>\n<li>Align managerial practices with the organization&#8217;s ambitions and purpose to foster a consistent, inclusive, and wellbeing-driven experience<\/li><br>\n<li>Ensure consistency in all moments that matter to deliver an exceptional employee experience.<\/li>\n<\/ol>\n\n\n\n<p>In the final article of this series, we will summarize a to-do list for those ready to embark on this journey and highlight real-world success stories.<\/p>\n\n\n\n<p><em>To discover how <a href=\"https:\/\/www.capgemini.com\/solutions\/people-experience-with-servicenow\/\" target=\"_blank\" rel=\"noreferrer noopener\">Capgemini&#8217;s People Experience<\/a> can help your organization create and sustain an environment where your employees thrive and become a true competitive advantage, contact <a href=\"mailto:jan.krogel@capgemini.com\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">jan.krogel@capgemini.com<\/a> or <a href=\"mailto:jon.harriman@capgemini.com\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">jon.harriman@capgemini.com<\/a>.<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\" section section--expert-slider wrapper-people-slider wp-block-cg-blocks-wrapper-people-slider undefined\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 data-maxlength=\"34\" class=\"people-heading-title\">Meet our experts<\/h2><\/div><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\n\n<\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Slider-previous\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" aria-label=\"Slider-next\"><\/button><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Creating a transformative people experience that caters to the needs of both the organization and its workforce requires embarking on a journey comprising 12 crucial steps. <\/p>\n","protected":false},"author":499,"featured_media":714870,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"4e45bac6-4518-41f3-a0ca-eb422132fea3\",\"blogId\":\"1\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/\",\"postLink\":\"https:\/\/www.capgemini.com\/insights\/expert-perspectives\/building-an-impactful-people-experience-a-12-step-journey\/\",\"postId\":957635,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false,\"isEnabled\":true}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","featured_focal_points":""},"categories":[1],"tags":[],"brand":[],"service":[240],"industry":[],"partners":[],"blog-topic":[163],"content-group":[],"class_list":["post-705365","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","service-intelligent-business-operations","blog-topic-talent-and-people"],"yoast_head":"<!-- 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