{"id":687751,"date":"2023-04-24T08:06:00","date_gmt":"2023-04-24T06:06:00","guid":{"rendered":"https:\/\/www.capgemini.com\/?p=873095"},"modified":"2025-03-06T06:33:50","modified_gmt":"2025-03-06T11:33:50","slug":"one-platform-to-rule-them-all-or-not","status":"publish","type":"post","link":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/one-platform-to-rule-them-all-or-not\/","title":{"rendered":"One platform to rule them all &#8211; or not?"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-blogs header-hero-blogs\"><div class=\"container\"><div class=\"hero-blogs\"><div class=\"hero-blogs-content-wrapper\"><div class=\"row\"><div class=\"col-12\"><div class=\"header-title\"><h1>One platform to rule them all &#8211; or not?<\/h1><\/div><\/div><\/div><\/div><div class=\"hero-blogs-bottom\"><div class=\"header-author\"><div class=\"author-img\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/04\/DPA-platform.jpg?w=960?w=200&amp;quality=10\" alt=\"\" loading=\"lazy\"\/><\/div><div class=\"author-name-date\"><h5 class=\"author-name\">Capgemini<\/h5><h5 class=\"blog-date\">24 April 2023<\/h5><\/div><\/div><div class=\"brand-image\"> <\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/insights\/expert-perspectives\/should-i-stay-or-should-i-go-my-2-cents-on-current-and-future-leaders-in-digital-process-automation\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/insights\/expert-perspectives\/should-i-stay-or-should-i-go-my-2-cents-on-current-and-future-leaders-in-digital-process-automation\/&amp;text=Should%20I%20stay%20or%20should%20I%20go%3F%20-%20my%202%20cents%20on%20current%20and%20future%20leaders%20in%20digital%20process%20automation%C2%A0\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/insights\/expert-perspectives\/should-i-stay-or-should-i-go-my-2-cents-on-current-and-future-leaders-in-digital-process-automation\/&amp;text=Should%20I%20stay%20or%20should%20I%20go%3F%20-%20my%202%20cents%20on%20current%20and%20future%20leaders%20in%20digital%20process%20automation%C2%A0\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<p>Around 15 years ago, I was involved in a large ERP (Enterprise Resource Planning) system deal. It involved HR capabilities (including talent management, compensation etc), financial capabilities (like accounts payable and receivable), logistics capabilities (stocks and inventory) and procurement capabilities (vendor management etc). At the time, the obvious choice and the best solution was to have all these capabilities integrated into one platform and coolest at the time was the SAP system (possibly it still is). The major advantage was having it all connected and with huge amount of transactions handled by one platform by everyone, the cost per transaction went down considerably (economies of scale).<\/p>\n\n\n\n<p>Could this approach at amalgamation on to one platform work&nbsp;in the DPA world as well? Does it make sense to run all the processes on one platform in order to get the economies of scale? For many years organizations have decided to stick with one platform to see cost per transaction go down, simplification of the architecture and an advantage of only building skills on one platform. And, if you trust everything the polished vendor slides are saying, you should use the same platform for CRM, Customer Service and Sales to really reap all the benefits. The story of one platform (to rule them all) is indeed quite convincing! And this trend (especially the use of a platform for many purposes) has been going on for some time now (just look at the waves and quadrants). The big Question is how come not all organizations are \u2018buying it\u2019?<\/p>\n\n\n\n<p>In my view it all comes down to two other strategies, \u2018best-of-breed\u2019 and \u2018fit-for-purpose\u2019. Adopting a best-of-breed strategy means you want the best technical capabilities from the leading vendor in each specific area, be it DPA or CRM or Marketing automation. This is not new and explains why the ERP concept wasn\u2019t as successful in the CX area. However, having a fit-for-purpose approach is newer.<\/p>\n\n\n\n<p>Imagine you bought a state-of-the-art DPA platform (like Pega or Appian) to manage your super complex and highly regulatory payment processes with embedded business rules for payment investigations and disputes. The platform might be quite expensive but considering what you\u2019re saving in quality, compliance and automation &#8211; \u2018it\u2019s so worth it!\u2019. For this exact purpose, the leading DPA platform would be a perfect fit, especially if it\u2019s a framework (like a regulatory scheme) that the vendor consistently updates twice a year. Now imagine a few years down the line, you\u2019re implementing GDPR. Still highly regulatory and some complexity. The leading DPA solution might still be fit-for-purpose here. But, what happens if the bank wants to send out a survey about the new Mobile App and is offering each respondent two movie tickets, that are being sent to their home address? Probably, the leading DPA platform is a bit of an overkill for this purpose, while a simple low code tool or a basic case management tool could be fit-for-purpose here.&nbsp;<\/p>\n\n\n\n<p>Only the last month, I\u2019ve come across three very large banks that are using several process platforms at the same time, as a part of their strategy. But, on the other hand, medium or smaller sized organizations can possibly not afford three parallel technologies based on different use cases. There, it would make more sense to see if there are platforms that are good enough for all (or at least most) of the prospective use cases and usage areas. The advantages of using one platform for both DPA, CRM, Customer Service and Sales can also be substantial there. Especially, since you have only one technology to maintain, one technology skill to build capabilities on etc, which would argue the case for \u2018one platform to rule them all\u2019. Are you unsure of where your new use case should fit best? Feel free to reach out to us!<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-wrapper-people-slider section section--expert-slider wrapper-people-slider undefined\"><div class=\"container\"><div class=\"content-title\"><h3 data-maxlength=\"34\">Author<\/h3><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\n\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/05\/Gustaf-Soderlund-e1576497149420-1-1.jpg\" alt=\"Gustaf Soderlund\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"subnav-button--form\" href=\"javascript:void(0)\" aria-label=\"contact us\" data-bs-toggle=\"modal\" data-bs-target=\"#WPB734b7be3_7ee7_4acd_9a54_69a053fa33f0\" data-bs-expert-title=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"ico-form\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/www.linkedin.com\/in\/gustafsoderlund\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Gustaf Soderlund<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Global VP Welfare Cluster and Public Sector Head Nordic<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"subnav-button--form\" href=\"javascript:void(0)\" aria-label=\"contact us\" data-bs-toggle=\"modal\" data-bs-target=\"#WPB734b7be3_7ee7_4acd_9a54_69a053fa33f0\" data-bs-expert-title=\"Gustaf Soderlund\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"ico-form\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/www.linkedin.com\/in\/gustafsoderlund\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">&#8220;Gustaf has over 25 years of experience within the IT industry of which more than 20 years, exclusively towards Public sector, working in various leadership positions within sales, delivery and strategy consulting. Gustaf is truly international, having worked and lived in three countries and speaking five languages. Currently he is the global co-lead for Capgemini&#8217;s Welfare segment and lead Public sector in the Nordics. He likes to help our clients support the citizens that need it the most, through digitization and AI; thereby making our society better!&#8221;<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"modal\" id=\"WPB734b7be3_7ee7_4acd_9a54_69a053fa33f0\">\n\t\t\t\t\t<div class=\"modal-dialog modal-dialog-centered modal-lg modal-dialog-scrollable landing-page-modals\">\n\t\t\t\t\t\t<div class=\"modal-content\">\n\t\t\t\t\t\t\t<div class=\"modal-header\">\n\t\t\t\t\t\t\t\t<button type=\"button\" class=\"btn-close\" aria-label=\"close\" data-bs-dismiss=\"modal\"><\/button>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"modal-body\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"logo-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/themes\/capgemini2025\/assets\/images\/logo.svg\"\n\t\t\t\t\t\t\t\t\t\talt=\"Contact with us\" class=\"light\" \/>\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/themes\/capgemini2025\/assets\/images\/logo-white.svg\"\n\t\t\t\t\t\t\t\t\t\talt=\"Contact with us\" class=\"dark\" \/>\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"form-title\">Contact with us<\/h4>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"mf_forms__container \">\n\t\t\t\t\t\t\t\t<form id=\"mf_form_482208_1646206161\" class=\"mf_form__form row needs-validation\" action=\"\" method=\"post\" enctype=\"multipart\/form-data\" data-nosnippet>\n\n\t\t\t\t\t\t\t\t<input type=\"hidden\" name=\"form_id\" data-validate=\"number\" class=\"mf_form__id\" value=\"482208\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"form_title\" class=\"mf_form__title\" value=\"\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"wp_rest_nonce\" class=\"mf_form__wp_rest_nonce\" value=\"dd5305d8bd\" \/>\n\n\t\t\t\t<input type=\"hidden\" name=\"mf_form_conditional_logic\" class=\"mf_form__title conditional_logic\" value=\"\" \/>\n\t\t\t\t\n\t\t\t\t<input type=\"hidden\" name=\"mf_form_fields_country_dpo_field\" class=\"mf_form__title conditional_logic mf_form_fields_country_dpo_field\" value=\"\" \/>\n\n\t\t\t\t<!-- Anti-spam field -->\n\t\t\t\t<input type=\"text\" \n\t\t\t\t\tname=\"website_url\" \n\t\t\t\t\tclass=\"mf_field__url\" \n\t\t\t\t\tautocomplete=\"off\"\n\t\t\t\t\ttabindex=\"-1\"\n\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\tstyle=\"position:absolute;left:-9999px;width:1px;height:1px;opacity:0;pointer-events:none;\" \n\t\t\t\t\/>\n\t\t\t<\/form>\n\n\t\t\t<div class=\"mf_form__success\" tabindex=\"0\" role=\"alert\">\n\t\t\t\t\t\t\t\t<p>Thank You! We have received your form submission.\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"mf_form__errors\">\n\t\t\t\t<p>We are sorry, the form submission failed. Please try again.<\/p>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t<script>\n\t\t\twindow.MF_CONFIG482208 = {\"482208\":{\"errors\":[],\"redirect\":\"\"}};\n\t\t<\/script>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\n<\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Slider previous\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" aria-label=\"Slider next\"><\/button><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Are you unsure of where your new use case should fit best?<\/p>\n","protected":false},"author":419,"featured_media":687752,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"fa20ea24-2c8b-4991-9613-8b62f1ddd021\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","featured_focal_points":""},"categories":[1],"tags":[],"brand":[],"service":[],"industry":[242,70],"partners":[445],"blog-topic":[396],"content-group":[],"class_list":["post-687751","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","industry-banking-capital-markets","industry-insurance","partners-pega","blog-topic-technology"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>One platform to rule them all - or not? - Capgemini USA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/one-platform-to-rule-them-all-or-not\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"One platform to rule them all - or not?\" \/>\n<meta property=\"og:description\" content=\"Are you unsure of where your new use case should fit best?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/one-platform-to-rule-them-all-or-not\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini USA\" \/>\n<meta property=\"article:published_time\" content=\"2023-04-24T06:06:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-06T11:33:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2025\/10\/New-Web-preview-global.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Capgemini\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"pawanballa\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/one-platform-to-rule-them-all-or-not\/\",\"url\":\"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/one-platform-to-rule-them-all-or-not\/\",\"name\":\"One platform to rule them all - or not? - Capgemini USA\",\"isPartOf\":{\"@id\":\"https:\/\/www.capgemini.com\/us-en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/one-platform-to-rule-them-all-or-not\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/one-platform-to-rule-them-all-or-not\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/04\/DPA-platform.jpg\",\"datePublished\":\"2023-04-24T06:06:00+00:00\",\"dateModified\":\"2025-03-06T11:33:50+00:00\",\"author\":{\"@id\":\"https:\/\/www.capgemini.com\/us-en\/#\/schema\/person\/b50547d66f434128d54e3071b057a393\"},\"breadcrumb\":{\"@id\":\"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/one-platform-to-rule-them-all-or-not\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/one-platform-to-rule-them-all-or-not\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/one-platform-to-rule-them-all-or-not\/#primaryimage\",\"url\":\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/04\/DPA-platform.jpg\",\"contentUrl\":\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/04\/DPA-platform.jpg\",\"width\":2880,\"height\":1800,\"caption\":\"DPA platform\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/one-platform-to-rule-them-all-or-not\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.capgemini.com\/us-en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"One platform to rule them all &#8211; or not?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.capgemini.com\/us-en\/#website\",\"url\":\"https:\/\/www.capgemini.com\/us-en\/\",\"name\":\"Capgemini USA\",\"description\":\"Just another www.capgemini.com site\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.capgemini.com\/us-en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.capgemini.com\/us-en\/#\/schema\/person\/b50547d66f434128d54e3071b057a393\",\"name\":\"pawanballa\",\"url\":\"https:\/\/www.capgemini.com\/us-en\/author\/pawanballa\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"One platform to rule them all - or not? - Capgemini USA","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/one-platform-to-rule-them-all-or-not\/","og_locale":"en_US","og_type":"article","og_title":"One platform to rule them all - or not?","og_description":"Are you unsure of where your new use case should fit best?","og_url":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/one-platform-to-rule-them-all-or-not\/","og_site_name":"Capgemini USA","article_published_time":"2023-04-24T06:06:00+00:00","article_modified_time":"2025-03-06T11:33:50+00:00","og_image":[{"width":1200,"height":627,"url":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2025\/10\/New-Web-preview-global.jpg","type":"image\/jpeg"}],"author":"Capgemini","twitter_card":"summary_large_image","twitter_misc":{"Written by":"pawanballa","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/one-platform-to-rule-them-all-or-not\/","url":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/one-platform-to-rule-them-all-or-not\/","name":"One platform to rule them all - or not? - Capgemini USA","isPartOf":{"@id":"https:\/\/www.capgemini.com\/us-en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/one-platform-to-rule-them-all-or-not\/#primaryimage"},"image":{"@id":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/one-platform-to-rule-them-all-or-not\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/04\/DPA-platform.jpg","datePublished":"2023-04-24T06:06:00+00:00","dateModified":"2025-03-06T11:33:50+00:00","author":{"@id":"https:\/\/www.capgemini.com\/us-en\/#\/schema\/person\/b50547d66f434128d54e3071b057a393"},"breadcrumb":{"@id":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/one-platform-to-rule-them-all-or-not\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/one-platform-to-rule-them-all-or-not\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/one-platform-to-rule-them-all-or-not\/#primaryimage","url":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/04\/DPA-platform.jpg","contentUrl":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/04\/DPA-platform.jpg","width":2880,"height":1800,"caption":"DPA platform"},{"@type":"BreadcrumbList","@id":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/one-platform-to-rule-them-all-or-not\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.capgemini.com\/us-en\/"},{"@type":"ListItem","position":2,"name":"One platform to rule them all &#8211; or not?"}]},{"@type":"WebSite","@id":"https:\/\/www.capgemini.com\/us-en\/#website","url":"https:\/\/www.capgemini.com\/us-en\/","name":"Capgemini USA","description":"Just another www.capgemini.com site","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capgemini.com\/us-en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.capgemini.com\/us-en\/#\/schema\/person\/b50547d66f434128d54e3071b057a393","name":"pawanballa","url":"https:\/\/www.capgemini.com\/us-en\/author\/pawanballa\/"}]}},"blog_topic_info":[{"id":396,"name":"Technology"}],"taxonomy_info":{"category":[{"id":1,"name":"Uncategorized","slug":"uncategorized"}],"industry":[{"id":242,"name":"Banking &amp; capital markets","slug":"banking-capital-markets"},{"id":70,"name":"Insurance","slug":"insurance"}],"partners":[{"id":445,"name":"Pega","slug":"pega"}],"blog-topic":[{"id":396,"name":"Technology","slug":"technology"}]},"parsely":{"version":"1.1.0","canonical_url":"https:\/\/capgemini.com\/us-en\/insights\/expert-perspectives\/one-platform-to-rule-them-all-or-not\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"One platform to rule them all &#8211; or not?","url":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/one-platform-to-rule-them-all-or-not\/","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/one-platform-to-rule-them-all-or-not\/"},"thumbnailUrl":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/04\/DPA-platform.jpg?w=150&h=150&crop=1","image":{"@type":"ImageObject","url":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/04\/DPA-platform.jpg"},"articleSection":"Uncategorized","author":[],"creator":[],"publisher":{"@type":"Organization","name":"Capgemini USA","logo":""},"keywords":[],"dateCreated":"2023-04-24T06:06:00Z","datePublished":"2023-04-24T06:06:00Z","dateModified":"2025-03-06T11:33:50Z"},"rendered":"<meta name=\"parsely-title\" content=\"One platform to rule them all &#8211; or not?\" \/>\n<meta name=\"parsely-link\" content=\"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/one-platform-to-rule-them-all-or-not\/\" \/>\n<meta name=\"parsely-type\" content=\"post\" \/>\n<meta name=\"parsely-image-url\" content=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/04\/DPA-platform.jpg?w=150&amp;h=150&amp;crop=1\" \/>\n<meta name=\"parsely-pub-date\" content=\"2023-04-24T06:06:00Z\" \/>\n<meta name=\"parsely-section\" content=\"Uncategorized\" \/>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/capgemini.com\/p.js"},"jetpack_featured_media_url":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/04\/DPA-platform.jpg","archive_status":false,"featured_image_src":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/04\/DPA-platform.jpg","featured_image_alt":"DPA platform","jetpack-related-posts":[{"id":662171,"url":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/fincens-latest-ubo-rule\/","url_meta":{"origin":687751,"position":0},"title":"FinCEN\u2019s latest UBO rule","author":"pawanballa","date":"February 22, 2023","format":false,"excerpt":"Gathering and verifying information on ultimate beneficial owners (UBOs) is an increasingly vital part of a financial institution\u2019s KYC requirements.","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"FinCEN UBO Rule","src":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/02\/FinCEN-UBO-Rule.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/02\/FinCEN-UBO-Rule.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/02\/FinCEN-UBO-Rule.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/02\/FinCEN-UBO-Rule.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":717134,"url":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/why-us-companies-need-to-think-beyond-the-sec-climate-disclosure-rule\/","url_meta":{"origin":687751,"position":1},"title":"Why US companies need to think beyond the SEC climate disclosure rule","author":"chaitanyakadrekar","date":"March 28, 2024","format":false,"excerpt":"Why US companies need to think beyond the SEC climate disclosure ruleTyler WilliamsMar 13, 2024 FacebookLinkedin Data and technology can break down silos and develop processes to address evolving emissions regulations and consumer concerns The U.S. Securities and Exchange Commission (SEC) issued a final rule in March of 2024 that\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6231-SEC-disclosure_1200x630.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6231-SEC-disclosure_1200x630.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6231-SEC-disclosure_1200x630.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/6231-SEC-disclosure_1200x630.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":763675,"url":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/from-fragmentation-to-flow-a-servicenow-native-kyc-operating-model-that-actually-works\/","url_meta":{"origin":687751,"position":2},"title":"From fragmentation to flow: A ServiceNow-native KYC operating model that actually works","author":"naveenkumarkannan","date":"May 11, 2026","format":false,"excerpt":"KYC breaks in execution\u2014not rules. See how a ServiceNow-native model unifies onboarding, screening, risk, documents, perpetual KYC and investigations into one flow.","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/05\/ServiceNow-DotCom_Banner_2880X1800-Option1-1-1.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/05\/ServiceNow-DotCom_Banner_2880X1800-Option1-1-1.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/05\/ServiceNow-DotCom_Banner_2880X1800-Option1-1-1.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/05\/ServiceNow-DotCom_Banner_2880X1800-Option1-1-1.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":728466,"url":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/welcome-to-where-imagination-transforms-everything-at-power-platform-community-conference-2024\/","url_meta":{"origin":687751,"position":3},"title":"Welcome to where imagination transforms everything, at power platform community conference 2024","author":"","date":"September 12, 2024","format":false,"excerpt":"Technology advances in large leaps, so having a finger on the pulse of technology is critical \u2013 but keeping up can be a struggle. With that, I\u2019m truly excited for the third annual Power Platform Community Conference (PPCC) 2024.","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/09\/Power-platform-Hero-image.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/09\/Power-platform-Hero-image.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/09\/Power-platform-Hero-image.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/09\/Power-platform-Hero-image.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":737652,"url":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/connected-devices-article-3-platformization\/","url_meta":{"origin":687751,"position":4},"title":"Platformization: The Future of Connected Devices is Here","author":"elishavalekar","date":"February 27, 2025","format":false,"excerpt":"Platformization: The Future of Connected Devices is HereGaytri KhandelwalSep 26, 2024 FacebookLinkedinConnected Devices article series | #3 PlatformizationAs connected devices futurists, we closely monitor emerging trends shaping the portfolios of major high-tech companies. We are excited to share our perspective in this third Connected Devices Futures Series article. This article\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2025\/02\/Platformization-Dot-Com-2880x1800-1.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2025\/02\/Platformization-Dot-Com-2880x1800-1.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2025\/02\/Platformization-Dot-Com-2880x1800-1.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2025\/02\/Platformization-Dot-Com-2880x1800-1.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":715830,"url":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/consumer-connected-devices-and-why-they-matter-to-platform-companies\/","url_meta":{"origin":687751,"position":5},"title":"Consumer-Connected devices and why they matter to platform companies\u00a0","author":"elishavalekar","date":"March 6, 2024","format":false,"excerpt":"Consumer-Connected devices and why they matter to platform companies\u00a0Gaytri KhandelwalFeb 29, 2024 FacebookLinkedinAs a smart devices enthusiast and an early adopter of new technologies, I am fascinated by how far we have come and can\u2019t wait to see how these devices will further transform our lives and work.\u00a0Have you ever\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/Connected-Dot-Com-2880x1800-1.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/Connected-Dot-Com-2880x1800-1.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/Connected-Dot-Com-2880x1800-1.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/03\/Connected-Dot-Com-2880x1800-1.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]}],"jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Capgemini USA","distributor_original_site_url":"https:\/\/www.capgemini.com\/us-en","push-errors":false,"featured_image_url":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/04\/DPA-platform.jpg","author_title":"Gustaf Soderlund","author_thumbnail_url":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/05\/Gustaf-Soderlund-e1576497149420-1-1.jpg?w=960","author_thumbnail_alt":"","_links":{"self":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/posts\/687751","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/users\/419"}],"replies":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/comments?post=687751"}],"version-history":[{"count":4,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/posts\/687751\/revisions"}],"predecessor-version":[{"id":742666,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/posts\/687751\/revisions\/742666"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/media\/687752"}],"wp:attachment":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/media?parent=687751"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/categories?post=687751"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/tags?post=687751"},{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/brand?post=687751"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/service?post=687751"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/industry?post=687751"},{"taxonomy":"partners","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/partners?post=687751"},{"taxonomy":"blog-topic","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/blog-topic?post=687751"},{"taxonomy":"content-group","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/content-group?post=687751"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}