{"id":662795,"date":"2023-02-27T15:34:35","date_gmt":"2023-02-27T14:34:35","guid":{"rendered":"https:\/\/www.capgemini.com\/?p=866349"},"modified":"2025-03-06T06:46:37","modified_gmt":"2025-03-06T11:46:37","slug":"lets-reinvent-the-onboarding-experience-4","status":"publish","type":"post","link":"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/lets-reinvent-the-onboarding-experience-4\/","title":{"rendered":"Let\u2019s reinvent the Onboarding experience 4"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-blogs header-hero-blogs\"><div class=\"container\"><div class=\"hero-blogs\"><div class=\"hero-blogs-content-wrapper\"><div class=\"row\"><div class=\"col-12\"><div class=\"header-title\"><h1>Hit the ground running with HR Cloud to boost your New Workforce Capabilities<\/h1><\/div><\/div><\/div><\/div><div class=\"hero-blogs-bottom\"><div class=\"header-author\"><div class=\"author-img\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/04\/Dr.-Sandra-Dusing.jpg?w=555?w=200&amp;quality=10\" alt=\"\" loading=\"lazy\"\/><\/div><div class=\"author-name-date\"><h5 class=\"author-name\">Dr. Sandra Duesing<\/h5><h5 class=\"blog-date\">27 Feb 2023<\/h5><\/div><\/div><div class=\"brand-image\"><img decoding=\"async\" loading=\"lazy\" src=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/capgemini-invent-white.svg\" alt=\"capgemini-invent\"\/><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?p=866349\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/?p=866349&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?p=866349&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<blockquote class=\"wp-block-quote is-style-default is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em><strong>\u201cEmployees who have a positive Onboarding experience are&nbsp;almost three times as likely&nbsp;to feel prepared and supported in their role, boosting their confidence and improving their ability to perform their role well.\u201d<\/strong><\/em><\/p>\n<cite>Source: <a href=\"https:\/\/hbr.org\/2022\/04\/onboarding-can-make-or-break-a-new-hires-experience\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><strong>Harvard Business Review:<\/strong> Onboarding Can Make or Break a New Hire\u2019s Experience (April 2022)<\/a><\/cite><\/blockquote>\n\n\n\n<p>As mentioned in our <a href=\"https:\/\/www.capgemini.com\/insights\/expert-perspectives\/lets-reinvent-the-onboarding-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">first blog article<\/a>, the optimal employee-centric Onboarding journey consists of three phases: pre-boarding, acclimation, and belonging and performance excellence. In this article, we take a closer look at the second phase of the employee-centric Onboarding journey \u2013 the acclimation phase. Acclimation begins on day one at the new company and extends over the first month. The aim of this phase is the professional and organizational enablement of new joiners by helping them understand tasks, get familiar with relevant people, procedures, and the organization in general. The employee starts to become performant.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Admin and technological layer<\/h3>\n\n\n\n<p>An important part of the acclimation phase is ensuring the technical competence of employees. This includes ensuring that access to all necessary applications is guaranteed, that registration can be carried out without complications, and that appropriate authorizations are stored. Additionally, it is essential to provide employees with information on where central documents (e.g., payroll) can be viewed and where work resources (e.g., PowerPoint templates in line with corporate identity) can be found. A corresponding checklist in the Onboarding portal can provide valuable guidance here. Beside the checklist from ServiceNow, which we described in the <a href=\"https:\/\/www.capgemini.com\/insights\/expert-perspectives\/lets-reinvent-the-onboarding-experience-3\/\" target=\"_blank\" rel=\"noreferrer noopener\">previous blog article on Pre-boarding<\/a>, other cloud tools can serve the same function, such as SAP SuccessFactors, Oracle, and Workday.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-professional-and-content-related-layer\">Professional and content-related layer<\/h3>\n\n\n\n<p>The focus in the acclimation phase is on initiating the employee\u2019s ability to work. Mandatory training courses are a necessary part of this process, which must usually be completed by the new employee during the first weeks of employment. HR Cloud tools should be used to make people aware of the training courses in a timely manner, but also to conduct them. For example, Workday Learning offers quick and user-friendly access to the training courses <strong>(see illustration 1 and 2)<\/strong>. In addition to these mandatory courses, structured on-the-job training is a vital component of Onboarding. For this to be achieved, the relevant contact persons need to be available to support new employees whenever necessary, helping them get familiar with the new tasks and topics. The new employee must be given sufficient time to do this.<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-style-default\"><img decoding=\"async\" data-id=\"866354\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/02\/Picture1-1.png\" alt=\"\" class=\"wp-image-866354\"\/><figcaption class=\"wp-element-caption\">Illustration 1: Access to Learning Home<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" data-id=\"866355\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/02\/Picture2-1.png\" alt=\"\" class=\"wp-image-866355\"\/><figcaption class=\"wp-element-caption\">Illustration 2: Access to Learning Library<\/figcaption><\/figure>\n<\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Organizational and cultural layer<\/h3>\n\n\n\n<p>To continue to communicate the culture of the company and ensure optimal Onboarding at the organizational level, communicative measures are necessary. On the one hand, this means information events that provide new employees with insights into central company topics. On the other hand, discussions about expectations and goals must be held with new employees on an individual level. Another aspect is that new employees should always be given sufficient time to get acclimated to regular administrative tasks and the professional environment.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Social and network layer<\/h3>\n\n\n\n<p>There are many ways to ensure new employees feel welcome within the organization. To become trusted companions during their first weeks in the new company, employees can get to know the team and colleagues by joining (virtual) social groups. These groups also make it possible to build up your own network in the new company. Another key to rapid acclimation is regular interactions with dedicated buddies, who play a particularly significant role for new employees. Buddies are always available to answer any questions that may arise and actively support and facilitate a successful start in the new company.<\/p>\n\n\n\n<p>Our next Blog #4 takes a closer look at the third and final phase of the Onboarding journey \u2013 the belonging and performance excellence phase.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-wrapper-people-slider section section--expert-slider wrapper-people-slider undefined\"><div class=\"container\"><div class=\"content-title\"><h3 data-maxlength=\"34\">Our authors<\/h3><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\n\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/04\/Dr.-Sandra-Dusing-1.jpg\" alt=\"Dr. Sandra Duesing\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/www.linkedin.com\/in\/dr-sandra-duesing\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Dr. Sandra Duesing<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Vice President in Workforce &amp; Organization and the Global Head of Reinventing HR | Capgemini Invent<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/www.linkedin.com\/in\/dr-sandra-duesing\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">As Capability Lead Workforce &#038; Organization at Capgemini Invent with a dedicated focus on Experience Excellence in HR &#038; HR IT, I am passionate to re-imagine work &#038; unlock underlying human potential to drive digital transformation journeys for business and society successfully.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\n\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/01\/Svenja-Stegemann-1.jpg\" alt=\"Svenja Stegemann\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/www.linkedin.com\/in\/svenja-stegemann\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Svenja Stegemann<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Senior Consultant in Workforce &amp; Organization | Capgemini Invent<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/www.linkedin.com\/in\/svenja-stegemann\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\n\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2025\/08\/Anne-Geiter.webp\" alt=\"Anne Geiter\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div 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class=\"container\"><div class=\"contentTitle\"><h2 class=\"story-heading\">Related Articles<\/h2><\/div><div class=\"bleedImageWrapper row story-left-align\"><div class=\"col-md-8 storyBox\">\n\t\t\t\t<div class=\"imageWrapper imgWrapperFourStories escaper escaper-left\">\n\t\t\t\t\t<a href=\"https:\/\/www.capgemini.com\/insights\/expert-perspectives\/lets-reinvent-the-onboarding-experience-3\/\" aria-label=\"Ensure the best first experience for employees by incorporating HR Cloud technologies\" http:\/\/target=_blank tabindex=\"-1\">\n\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/02\/HR-CloudWatch-BlogImage.jpg?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/02\/HR-CloudWatch-BlogImage.jpg?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 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srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/01\/Publishment-Blog-Article-Web-banner.jpg?w=300&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/01\/Publishment-Blog-Article-Web-banner.jpg?w=300&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/01\/Publishment-Blog-Article-Web-banner.jpg\" alt=\"\" style=\"object-position: 0% 0%; object-fit: cover;\" \/>\n\t\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"storyInfo\">\n\t\t\t\t\t\t\t\t<span class=\"storyTag\">Talent and people<\/span>\n\t\t\t\t\t\t\t\t<a class=\"storyTitle\" href=\"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/lets-reinvent-the-onboarding-experience-2\/\" target=&quot;_blank&quot; aria-label=\"Create the decisive factor for employees to stay by leveraging HR Cloud technologies\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"story-subtitle\">Create the decisive factor for employees to stay by leveraging HR Cloud technologies<\/h3>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div><div class=\"col-md-4 col-right\">\n\t\t\t\t\t\t<div class=\"storyBox\">\n\t\t\t\t\t\t\t<div class=\"imageWrapper\">\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/lets-reinvent-the-onboarding-experience\/\" aria-label=\"Explore Capgemini\u2019s HR Cloud Advisory approach to support the optimal onboarding experience as part of \u201cExperience Excellence in HR\u201d\" target=&quot;_blank&quot; 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\/>\n\t\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"storyInfo\">\n\t\t\t\t\t\t\t\t<span class=\"storyTag\">Talent and people<\/span>\n\t\t\t\t\t\t\t\t<a class=\"storyTitle\" href=\"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/lets-reinvent-the-onboarding-experience\/\" target=&quot;_blank&quot; aria-label=\"Explore Capgemini\u2019s HR Cloud Advisory approach to support the optimal onboarding experience as part of \u201cExperience Excellence in HR\u201d\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"story-subtitle\">Explore Capgemini\u2019s HR Cloud Advisory approach to support the optimal onboarding experience as part of \u201cExperience Excellence in HR\u201d<\/h3>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div><div class=\"col-md-4 col-right\">\n\t\t\t\t\t\t<div class=\"storyBox\">\n\t\t\t\t\t\t\t<div class=\"imageWrapper\">\n\t\t\t\t\t\t\t\t<a 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