{"id":692292,"date":"2023-06-21T10:50:21","date_gmt":"2023-06-21T15:50:21","guid":{"rendered":"https:\/\/www.capgemini.com\/?page_id=912147"},"modified":"2025-03-05T22:13:12","modified_gmt":"2025-03-06T03:13:12","slug":"zendesk","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/us-en\/solutions\/zendesk\/","title":{"rendered":"Zendesk"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Blog-Web-banner_Zendesk-partner.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Blog-Web-banner_Zendesk-partner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Blog-Web-banner_Zendesk-partner.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Blog-Web-banner_Zendesk-partner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Blog-Web-banner_Zendesk-partner.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Blog-Web-banner_Zendesk-partner.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Blog-Web-banner_Zendesk-partner.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Blog-Web-banner_Zendesk-partner.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Blog-Web-banner_Zendesk-partner.jpg\" class=\"header-img header-img-d\" alt=\"Blog Web banner_Zendesk partner\" style=\"object-fit:cover;object-position:48% 38%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Solutions<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Zendesk<\/h1><\/div><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/zendesk\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/zendesk\/&amp;text=Zendesk\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/zendesk\/&amp;text=Zendesk\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-unlock-the-power-of-customer-experiences-to-build-lasting-relationships\">Unlock the power of customer experiences to build lasting relationships.<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Capgemini and Zendesk\u2019s strategic partnership provides market-leading, end-to-end, omnichannel contact center solutions. This is provided via a platform-based architecture that delivers frictionless, AI-enabled, self-service customer interactions and experiences across a number of Capgemini\u2019s solutions, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/www.capgemini.com\/services\/enterprise-management\/business-services\/frictionless-finance\/\" target=\"_blank\" rel=\"noreferrer noopener\">Frictionless Finance<\/a> \u2013<\/strong> next-generation, AI-augmented order-to-cash, purchase-to-pay, record-to-analyze, and analytics<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.capgemini.com\/solutions\/intelligent-customer-interactions\/\" target=\"_blank\" rel=\"noreferrer noopener\">Intelligent Customer Interactions<\/a> \u2013<\/strong> a next-generation digital contact center service solution<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.capgemini.com\/services\/enterprise-management\/business-services\/intelligent-people-operations\/\" target=\"_blank\" rel=\"noreferrer noopener\">Intelligent People Operations<\/a> \u2013<\/strong> an intelligent and frictionless \u201cconsumer-grade\u201d people experience.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Capgemini leverages Zendesk as a transformational platform with a dedicated team of experienced Zendesk consultants, solution architects, and developers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enterprise-level design and implementation<\/li>\n\n\n\n<li>Project consulting and instance optimization<\/li>\n\n\n\n<li>Fully managed service with dedicated system administration<\/li>\n\n\n\n<li>Third-party system integration service.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<section class=\"section section--expert-perspectives\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"expert-heading\">Expert perspectives<\/h2><\/div><\/div><div class=\"expert-prospective-container\"><div class=\"row\"><div class=\"col-12 col-md-4 row-space\"><div class=\"box\"><div class=\"box-img-wrapper\"><a href=\"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/ensuring-success-with-a-personalized-customer-experience\/\" aria-label=\"Capgemini and Zendesk \u2013 making personalized customer experience a reality\" tabindex=\"-1\"><img decoding=\"async\" class=\"box-img\" alt=\"\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/05\/2023-05-22_Stephen-Barnett-Zendesk-blog.jpg?w=600&#038;quality=70\" style=\"object-position: 50% 50%; object-fit: cover;\" loading=\"lazy\" \/><\/a><\/div><div class=\"box-inner\"><div class=\"box-tag\">Business operations<\/div><a class=\"content-box-title\" href=\"https:\/\/www.capgemini.com\/us-en\/insights\/expert-perspectives\/ensuring-success-with-a-personalized-customer-experience\/\" aria-label=\"Capgemini and Zendesk \u2013 making personalized customer experience a reality\"><h3 class=\"expert-subtitle\">Capgemini and Zendesk \u2013 making personalized customer experience a reality<\/h3><\/a><div class=\"box-bottom\">\n\t\t   <div class=\"box-logo\"><img decoding=\"async\" class=\"\" loading=\"lazy\" alt=\"Stephen Barnett, Zendesk Global Offer Leader, Intelligent Customer Operations, Capgemini\u2019s Business Services\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/05\/Stephen_Barnett-1.jpg?w=960\" \/><\/div><div class=\"date-name-info\"><div class=\"author-text\">Stephen Barnett<\/div><div class=\"date-text\">May 23, 2023<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":499,"featured_media":692293,"parent":584467,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[{\"uuid\":\"ec370973-6ce5-471a-9a4a-7ef989c6b975\",\"blogId\":\"5\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/gb-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/gb-en\/solutions\/zendesk\/\",\"postId\":607508,\"isSaved\":false,\"isCrossLink\":true,\"hasCrossLink\":false,\"hreflang\":\"\",\"link\":\"\"},{\"uuid\":\"02a6ef88-a77c-4949-98e1-61bc64fd986b\",\"blogId\":\"1\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/\",\"postLink\":\"https:\/\/www.capgemini.com\/solutions\/zendesk\/\",\"postId\":912147,\"isSaved\":false,\"isCrossLink\":true,\"hasCrossLink\":false,\"hreflang\":\"\",\"link\":\"\"},{\"uuid\":\"49e6673c-3697-46a3-9168-4c663bb70f5d\",\"blogId\":\"30\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/us-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/us-en\/solutions\/zendesk\/\",\"postId\":692292,\"isSaved\":false,\"isCrossLink\":true,\"hasCrossLink\":false,\"hreflang\":\"\",\"link\":\"\"},{\"uuid\":\"b0bd436a-eabb-4477-8f5c-2acfb77f20c4\",\"blogId\":\"28\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/mx-es\/\",\"postLink\":\"https:\/\/www.capgemini.com\/mx-es\/solutions\/zendesk\/\",\"postId\":537490,\"isSaved\":false,\"isCrossLink\":true,\"hasCrossLink\":false,\"hreflang\":\"\",\"link\":\"\"}]","cg_seo_canonical_relation":"{\"uuid\":\"1e694cca-8666-4469-877c-5eaf6f9f504f\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"a5119ef9-8109-455e-a0ba-1fe932e1a1b5\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","footnotes":"","featured_focal_points":"","partner_card_description":"","gsap_animation":0},"brand":[],"partner_type":[],"service":[240],"industry":[],"partners":[],"page-type":[227],"content-group":[],"class_list":["post-692292","page","type-page","status-publish","has-post-thumbnail","hentry","service-intelligent-business-operations","page-type-partner"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Zendesk - Capgemini USA<\/title>\n<meta name=\"description\" content=\"SolutionsZendesk FacebookTwitterLinkedin Unlock the power of customer experiences to build lasting relationships. 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