{"id":673246,"date":"2023-02-10T10:11:56","date_gmt":"2023-02-10T15:11:56","guid":{"rendered":"https:\/\/www.capgemini.com\/?page_id=859852"},"modified":"2024-10-29T05:12:47","modified_gmt":"2024-10-29T10:12:47","slug":"intelligent-customer-operations-for-customer-products-retail-and-distribution","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/us-en\/solutions\/intelligent-customer-operations-for-customer-products-retail-and-distribution\/","title":{"rendered":"Intelligent customer operations for customer products and retail"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/02\/ICO-CPRD-Web-banner_IPO.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/02\/ICO-CPRD-Web-banner_IPO.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/02\/ICO-CPRD-Web-banner_IPO.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/02\/ICO-CPRD-Web-banner_IPO.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/02\/ICO-CPRD-Web-banner_IPO.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/02\/ICO-CPRD-Web-banner_IPO.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/02\/ICO-CPRD-Web-banner_IPO.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/02\/ICO-CPRD-Web-banner_IPO.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/02\/ICO-CPRD-Web-banner_IPO.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:54% 32%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Intelligent Business Operations<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Intelligent customer operations for customer products and retail<\/h1><\/div><h2 class=\"reasearchInsightTitle\">Drive intelligent, frictionless customer experiences across your consumer product operations<\/h2><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/03\/2023-03-08_ICO_CPRD-Brochure_VI_06.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download Brochure<\/span><span class=\"type\">2 MB pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div class=\"col-12 col-md-2\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?page_id=859851\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/?page_id=859851&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?page_id=859851&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div><div class=\"article-text article-quote-text\">\n<p class=\"wp-block-paragraph\">Capgemini\u2019s Intelligent Customer Operations for Consumer Products &amp; Retail solution puts the customer at the center of your business to deliver a seamless, intelligent, and connected experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our next-generation contact center service solution leverages a persona-influenced service design that integrates humans and technology \u2013 enabling you to drive more meaningful, emotive, and frictionless relationships with your customers, which promotes loyalty and increased wallet-share:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>80% reduction in total transaction time<\/li>\n\n\n\n<li>20% increase in customer satisfaction<\/li>\n\n\n\n<li>15-point increase in Net Promoter Score<\/li>\n\n\n\n<li>40% reduction in overall costs<\/li>\n\n\n\n<li>15% improvement in total revenue.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/03\/2023-03-08_ICO_CPRD-Brochure_VI_06.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Download factsheet<\/a><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":151,"featured_media":724500,"parent":584467,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"f34d7a2b-0f17-4188-aaee-f72380ebca0b\",\"blogId\":\"1\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/\",\"postLink\":\"https:\/\/www.capgemini.com\/solutions\/intelligent-customer-operations-for-customer-products-and-retail\/\",\"postId\":859852,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false,\"isEnabled\":true}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","footnotes":"","featured_focal_points":"{\"x\":\"0.53\",\"y\":\"0.68\"}","partner_card_description":"","gsap_animation":0},"brand":[],"partner_type":[],"service":[240],"industry":[],"partners":[],"page-type":[226],"content-group":[],"class_list":["post-673246","page","type-page","status-publish","has-post-thumbnail","hentry","service-intelligent-business-operations","page-type-solutions"],"yoast_head":"<!-- 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