{"id":618350,"date":"2020-06-24T12:07:00","date_gmt":"2020-06-24T12:07:00","guid":{"rendered":"https:\/\/www.capgemini.com\/us-en\/?page_id=618350"},"modified":"2023-07-15T09:45:06","modified_gmt":"2023-07-15T14:45:06","slug":"improving-the-medical-call-center-experience-2","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/us-en\/solutions\/delivering-a-better-medical-inquiry-experience\/","title":{"rendered":"Improving the medical call-center experience"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/2913-Veeva-POV-web-banner.png?w=2880&amp;quality=90 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/2913-Veeva-POV-web-banner.png?w=2880&amp;quality=90 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/2913-Veeva-POV-web-banner.png?w=1440&amp;quality=90 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/2913-Veeva-POV-web-banner.png?w=2880&amp;quality=90 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/2913-Veeva-POV-web-banner.png?w=1024&amp;quality=90 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/2913-Veeva-POV-web-banner.png?w=1024&amp;quality=90 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/2913-Veeva-POV-web-banner.png?w=768&amp;quality=90 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/2913-Veeva-POV-web-banner.png?w=768&amp;quality=90 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/2913-Veeva-POV-web-banner.png\" class=\"header-img header-img-d\" alt=\"2913-Veeva-POV-web-banner\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Improving the medical call-center experience<\/h1><\/div><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\" id=\"introParaWrapper\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/us-en\/solutions\/delivering-a-better-medical-inquiry-experience\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/us-en\/solutions\/delivering-a-better-medical-inquiry-experience\/&amp;text=Improving the medical call-center experience\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/us-en\/solutions\/delivering-a-better-medical-inquiry-experience\/&amp;text=Improving the medical call-center experience\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Approximately 90 percent of call-center partners are repurposing content when they respond to healthcare professionals (HCP) and patient inquiries. This introduces the risk of inaccurate or incorrect information being delivered.<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\" id=\"quoteWrapper\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>Disparate systems and uneven processes interfere with the ability to deliver a consistent experience on every call. Not having standard content for global and local messages does not provide a 360-degree view of the customer.<\/p>\n\n\n\n<p>Digital technologies can unify the system and deliver an improved customer experience, but there is an ongoing reluctance to embrace these innovations. Chatbots, live chats, and mobile applications can all streamline inquiries and create a better experience, as well as power more business opportunities.<\/p>\n\n\n\n<p>Global Intelligent Call Center Operations (GICCO) is the vision for a future-state solution. Based on Salesforce Service Cloud, Salesforce Community, and Salesforce Einstein, and integrated to Veeva Vault content management, it offers a plug-and-play architecture for easy integration to other third-party content-management solutions to meet the needs of local country-specific business and legal requirements.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-capgemini-s-medical-call-center-delivers-a-complete-solution-to-improve-the-customer-experience-and-get-business-insights-learn-more-in-delivering-a-better-medical-inquiry-experience\">Capgemini\u2019s Medical Call Center delivers a complete solution to improve the customer experience and get business insights. Learn more in <em>Delivering a better medical-inquiry experience.<\/em><\/h3>\n\n\n\t\t<div class=\"mf_forms__container \">\n\t\t\t\t\t\t\t\t<form id=\"mf_form_451592_1768340168\" class=\"mf_form__form row needs-validation\" action=\"\" method=\"post\" enctype=\"multipart\/form-data\" data-nosnippet>\n\t\t\t<div class=\"col-12\">\n\t\t\t\t<div class=\"asterisk_title\">\n\t\t\t\t\t<p><span class=\"star-required\">*<\/span> Mandatory field<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"col-12\">\n\t\t\t\t<div class=\"mf_form__errors mf_form__errors--top\" role=\"alert\" aria-live=\"polite\">\n\t\t\t\t\t<ul class=\"mf_form__errors__list\"><\/ul>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t\t<div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"text\" class=\"form-control\" id=\"_mf_447347_4096_402997492\" name=\"_mf_447347_4096\" placeholder=\"First Name\" required \/><label for=\"_mf_447347_4096_402997492\" class=\"form-label\">First Name <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\">First Name is not valid.<\/div><\/div><div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"text\" class=\"form-control\" id=\"_mf_447347_5963_79474927\" name=\"_mf_447347_5963\" placeholder=\"Last Name\" required \/><label for=\"_mf_447347_5963_79474927\" class=\"form-label\">Last Name <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\">Last Name is not valid.<\/div><\/div><div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"text\" class=\"form-control\" id=\"_mf_447347_2522_1710567933\" name=\"_mf_447347_2522\" placeholder=\"Company\" required \/><label for=\"_mf_447347_2522_1710567933\" class=\"form-label\">Company <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\">Company is not valid.<\/div><\/div><div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"email\" class=\"form-control\" id=\"_mf_447347_8100_2475694447\" name=\"_mf_447347_8100\" placeholder=\"Email (Business Email only)\" required \/><label for=\"_mf_447347_8100_2475694447\" class=\"form-label\">Email (Business Email only) <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\">Email (Business Email only) is not valid.<\/div><\/div><div class=\"mf-field-wrapper  col-sm-12\">\n\t\t<div class=\"form-check checkbox-controls\">\n\n\t\t\t<input type=\"checkbox\" id=\"_mf_447347_7122_1954723225\" class=\"form-check-input\"\n\t\t\t\tname=\"_mf_447347_7122[]\"\n\t\t\t\tvalue=\"1\"\n\t\t\t\trequired\n\t\t\t>\n\n\t\t\t<label for=\"_mf_447347_7122_1954723225\" class=\"form-check-label consent-text\">\n\t\t\t\tBy submitting this form, I understand that my data will be processed by Capgemini as indicated above and described in the <a href=\"https:\/\/www.capgemini.com\/us-en\/terms-of-use\/\">Terms of use<\/a>. &nbsp;\t\t\t<\/label>\n\n\t\t<\/div>\n\t\t<\/div>\t\t\t<div class=\"mf_field mf_field--recaptcha\">\n\t\t\t\t<div class=\"g-recaptcha\" data-sitekey=\"6Lc3OpIUAAAAADY4ErEHF0HF6Tr7vuknduDU-fbl\"><\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"mf_field mf_field--submit\" >\n\t\t\t\t<div class=\"slide-button-background button-background\">\n\t\t\t\t\t<label for=\"slider-submit-_mf_447347_6427\" class=\"slide-text\">\n\t\t\t\t\t\tSlide to submit\t\t\t\t\t<\/label>\n\t\t\t\t\t<input\n\t\t\t\t\t\tid=\"slider-submit-_mf_447347_6427\"\n\t\t\t\t\t\ttype=\"range\"\n\t\t\t\t\t\tclass=\"mf_field__input slider-frm-btn\"\n\t\t\t\t\t\trel=\"_mf_447347_6427\"\n\t\t\t\t\t\tmin=\"0\"\n\t\t\t\t\t\tmax=\"100\"\n\t\t\t\t\t\tvalue=\"0\"\n\t\t\t\t\t\taria-label=\"Slide to submit\"\n\t\t\t\t\t\taria-describedby=\"slide-instruction-_mf_447347_6427\"\n\t\t\t\t\t\taria-valuenow=\"0\"\n\t\t\t\t\t\taria-valuemin=\"0\"\n\t\t\t\t\t\taria-valuemax=\"100\"\n\t\t\t\t\t\taria-orientation=\"horizontal\"\n\t\t\t\t\t\trole=\"slider\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\/>\n\t\t\t\t\t<!-- Icon element for Firefox (doesn't support ::before\/::after on inputs) -->\n\t\t\t\t\t<span class=\"slider-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<span id=\"slide-instruction-_mf_447347_6427\" class=\"sr-only\">\n\t\t\t\t\t\tUse right arrow keys to slide, or drag right with your finger. When you reach 100 percent, the form is submitted.\t\t\t\t\t<\/span>\n\t\t\t\t\t<!-- Mobile-only submit button fallback -->\n\t\t\t\t\t<button type=\"submit\" class=\"mf-mobile-submit-btn\" disabled>\n\t\t\t\t\t\t<span class=\"sr-only\">If you use a screen reader or VoiceOver, double-tap this button to submit the form.<\/span>\n\t\t\t\t\t\tSlide to submit\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t\t<input type=\"hidden\" name=\"submit_btn_txt\" class=\"submit_btn_txt\" value=\"Slide to submit\"\/>\n\t\t\t\t<input type=\"hidden\" name=\"submitted_state_txt\" class=\"submitted_state_txt\" value=\"Submitted\"\/>\n\t\t\t<\/div>\n\t\t\t\t\t\t<input type=\"hidden\" name=\"form_id\" data-validate=\"number\" class=\"mf_form__id\" value=\"451592\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"form_title\" class=\"mf_form__title\" value=\"2020-na-veeva-pov-ls-cx\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"wp_rest_nonce\" class=\"mf_form__wp_rest_nonce\" value=\"5c980120a1\" \/>\n\n\t\t\t\t<input type=\"hidden\" name=\"mf_form_conditional_logic\" class=\"mf_form__title conditional_logic\" value=\"\" \/>\n\t\t\t\t\n\t\t\t\t<input type=\"hidden\" name=\"mf_form_fields_country_dpo_field\" class=\"mf_form__title conditional_logic mf_form_fields_country_dpo_field\" value=\"\" \/>\n\n\t\t\t\t<!-- Anti-spam field -->\n\t\t\t\t<input type=\"text\" \n\t\t\t\t\tname=\"website_url\" \n\t\t\t\t\tclass=\"mf_field__url\" \n\t\t\t\t\tautocomplete=\"off\"\n\t\t\t\t\ttabindex=\"-1\"\n\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\tstyle=\"position:absolute;left:-9999px;width:1px;height:1px;opacity:0;pointer-events:none;\" \n\t\t\t\t\/>\n\t\t\t<\/form>\n\n\t\t\t<div class=\"mf_form__success\" tabindex=\"0\" role=\"alert\">\n\t\t\t\t<h3>Thank you for your interest in Capgemini. A copy of the report will be emailed to you shortly.<\/h3><\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"mf_form__errors\">\n\t\t\t\t<p>We are sorry, the form submission failed. Please try again.<\/p>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t<script>\n\t\t\twindow.MF_CONFIG451592 = {\"451592\":{\"errors\":[],\"redirect\":\"https:\\\/\\\/go.capgeminigroup.com\\\/delivering-a-better-medical-inquiry-experience-thank-you\"}};\n\t\t<\/script>\n\t\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":27,"featured_media":0,"parent":584467,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"","cg_seo_canonical_relation":"{\"uuid\":\"cf6c6efb-dfd6-4b9a-bf17-4fe4efe612c4\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"8046b23c-ad35-4169-a57e-45a89b18e9cf\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","footnotes":"","featured_focal_points":"","partner_card_description":"","gsap_animation":0},"brand":[],"partner_type":[],"service":[],"industry":[66],"partners":[],"page-type":[226],"content-group":[],"class_list":["post-618350","page","type-page","status-publish","hentry","industry-healthcare","page-type-solutions"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Improving the medical call-center experience - Capgemini USA<\/title>\n<meta name=\"description\" content=\"Capgemini\u2019s Medical Call Center delivers a complete solution to improve the customer experience and get business insights. Download POV.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/us-en\/solutions\/delivering-a-better-medical-inquiry-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Improving the medical call-center experience\" \/>\n<meta property=\"og:description\" content=\"Capgemini\u2019s Medical Call Center delivers a complete solution to improve the customer experience and get business insights. Download POV.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/us-en\/solutions\/delivering-a-better-medical-inquiry-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini USA\" \/>\n<meta property=\"article:modified_time\" content=\"2023-07-15T14:45:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/2913-Veeva-POV-web-banner.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/us-en\/solutions\/delivering-a-better-medical-inquiry-experience\/\",\"url\":\"https:\/\/www.capgemini.com\/us-en\/solutions\/delivering-a-better-medical-inquiry-experience\/\",\"name\":\"Improving the medical call-center experience - Capgemini USA\",\"isPartOf\":{\"@id\":\"https:\/\/www.capgemini.com\/us-en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.capgemini.com\/us-en\/solutions\/delivering-a-better-medical-inquiry-experience\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.capgemini.com\/us-en\/solutions\/delivering-a-better-medical-inquiry-experience\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/2913-Veeva-POV-web-banner.png\",\"datePublished\":\"2020-06-24T12:07:00+00:00\",\"dateModified\":\"2023-07-15T14:45:06+00:00\",\"description\":\"Capgemini\u2019s Medical Call Center delivers a complete solution to improve the customer experience and get business insights. Download POV.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.capgemini.com\/us-en\/solutions\/delivering-a-better-medical-inquiry-experience\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.capgemini.com\/us-en\/solutions\/delivering-a-better-medical-inquiry-experience\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.capgemini.com\/us-en\/solutions\/delivering-a-better-medical-inquiry-experience\/#primaryimage\",\"url\":\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/2913-Veeva-POV-web-banner.png\",\"contentUrl\":\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/2913-Veeva-POV-web-banner.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.capgemini.com\/us-en\/solutions\/delivering-a-better-medical-inquiry-experience\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.capgemini.com\/us-en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Solutions\",\"item\":\"https:\/\/www.capgemini.com\/us-en\/solutions\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Improving the medical call-center experience\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.capgemini.com\/us-en\/#website\",\"url\":\"https:\/\/www.capgemini.com\/us-en\/\",\"name\":\"Capgemini USA\",\"description\":\"Just another www.capgemini.com site\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.capgemini.com\/us-en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Improving the medical call-center experience - Capgemini USA","description":"Capgemini\u2019s Medical Call Center delivers a complete solution to improve the customer experience and get business insights. Download POV.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capgemini.com\/us-en\/solutions\/delivering-a-better-medical-inquiry-experience\/","og_locale":"en_US","og_type":"article","og_title":"Improving the medical call-center experience","og_description":"Capgemini\u2019s Medical Call Center delivers a complete solution to improve the customer experience and get business insights. Download POV.","og_url":"https:\/\/www.capgemini.com\/us-en\/solutions\/delivering-a-better-medical-inquiry-experience\/","og_site_name":"Capgemini USA","article_modified_time":"2023-07-15T14:45:06+00:00","og_image":[{"url":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/2913-Veeva-POV-web-banner.png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/us-en\/solutions\/delivering-a-better-medical-inquiry-experience\/","url":"https:\/\/www.capgemini.com\/us-en\/solutions\/delivering-a-better-medical-inquiry-experience\/","name":"Improving the medical call-center experience - Capgemini USA","isPartOf":{"@id":"https:\/\/www.capgemini.com\/us-en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.capgemini.com\/us-en\/solutions\/delivering-a-better-medical-inquiry-experience\/#primaryimage"},"image":{"@id":"https:\/\/www.capgemini.com\/us-en\/solutions\/delivering-a-better-medical-inquiry-experience\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/2913-Veeva-POV-web-banner.png","datePublished":"2020-06-24T12:07:00+00:00","dateModified":"2023-07-15T14:45:06+00:00","description":"Capgemini\u2019s Medical Call Center delivers a complete solution to improve the customer experience and get business insights. Download POV.","breadcrumb":{"@id":"https:\/\/www.capgemini.com\/us-en\/solutions\/delivering-a-better-medical-inquiry-experience\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capgemini.com\/us-en\/solutions\/delivering-a-better-medical-inquiry-experience\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.capgemini.com\/us-en\/solutions\/delivering-a-better-medical-inquiry-experience\/#primaryimage","url":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/2913-Veeva-POV-web-banner.png","contentUrl":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/2913-Veeva-POV-web-banner.png"},{"@type":"BreadcrumbList","@id":"https:\/\/www.capgemini.com\/us-en\/solutions\/delivering-a-better-medical-inquiry-experience\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.capgemini.com\/us-en\/"},{"@type":"ListItem","position":2,"name":"Solutions","item":"https:\/\/www.capgemini.com\/us-en\/solutions\/"},{"@type":"ListItem","position":3,"name":"Improving the medical call-center experience"}]},{"@type":"WebSite","@id":"https:\/\/www.capgemini.com\/us-en\/#website","url":"https:\/\/www.capgemini.com\/us-en\/","name":"Capgemini USA","description":"Just another www.capgemini.com site","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capgemini.com\/us-en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"brand_term":[],"parsely":{"version":"1.1.0","canonical_url":"https:\/\/capgemini.com\/us-en\/solutions\/delivering-a-better-medical-inquiry-experience\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"WebPage","headline":"Improving the medical call-center experience","url":"https:\/\/www.capgemini.com\/us-en\/solutions\/delivering-a-better-medical-inquiry-experience\/","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/us-en\/solutions\/delivering-a-better-medical-inquiry-experience\/"},"thumbnailUrl":"","image":{"@type":"ImageObject","url":""},"articleSection":"Uncategorized","author":[],"creator":[],"publisher":{"@type":"Organization","name":"Capgemini USA","logo":""},"keywords":[],"dateCreated":"2020-06-24T12:07:00Z","datePublished":"2020-06-24T12:07:00Z","dateModified":"2023-07-15T14:45:06Z"},"rendered":"<meta name=\"parsely-title\" content=\"Improving the medical call-center experience\" \/>\n<meta name=\"parsely-link\" content=\"https:\/\/www.capgemini.com\/us-en\/solutions\/delivering-a-better-medical-inquiry-experience\/\" \/>\n<meta name=\"parsely-type\" content=\"index\" \/>\n<meta name=\"parsely-pub-date\" content=\"2020-06-24T12:07:00Z\" \/>\n<meta name=\"parsely-section\" content=\"Uncategorized\" \/>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/capgemini.com\/p.js"},"archive_status":false,"featured_image_src":"https:\/\/www.capgemini.com\/us-en\/wp-content\/themes\/capgemini2025\/assets\/images\/mockup.png","featured_image_alt":false,"jetpack-related-posts":[{"id":618985,"url":"https:\/\/www.capgemini.com\/us-en\/solutions\/exceed-customer-expectations-with-a-cloud-contact-center\/","url_meta":{"origin":618350,"position":0},"title":"Exceed customer expectations with a cloud contact center","author":"urnamukhopadhyay","date":"August 18, 2022","format":false,"excerpt":"Exceed customer expectations with a cloud contact centerAMAZON-Con...20 MB pdf FacebookLinkedinCustomer expectations are growing and every interaction is important. But the challenge for companies is to meet rising expectations without increasing costs. Amazon Connect provides an omnichannel cloud Contact-Center-as-a-Service (CCaaS) solution built from the ground up on AWS cloud that\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/08\/AWS-Customer-connect-featured-image.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/08\/AWS-Customer-connect-featured-image.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/08\/AWS-Customer-connect-featured-image.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/08\/AWS-Customer-connect-featured-image.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":577844,"url":"https:\/\/www.capgemini.com\/us-en\/careers\/career-paths\/cvs-recruitment-2021\/","url_meta":{"origin":618350,"position":1},"title":"Drive seamless patient experiences for Capgemini\u2019s clients","author":"chaitanyakadrekar","date":"June 13, 2022","format":false,"excerpt":"Drive seamless patient experiences for Capgemini\u2019s clients Capgemini\u2019s next-generation contact-center service provides a digitally augmented, human-centric experience that drives a more meaningful, emotive, and frictionless relationship with our clients\u2019 customers. Our Customer Operations practice is looking for candidates to join our team of professionals in North America to deliver a\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":566759,"url":"https:\/\/www.capgemini.com\/us-en\/solutions\/digital-customer-interactions-2\/","url_meta":{"origin":618350,"position":2},"title":"Digital customer interactions","author":"translator0solutions","date":"February 3, 2022","format":false,"excerpt":"SolutionDigital customer interactions Download Factsheet2 MB pdf FacebookLinkedinDrive enhanced engagement and loyalty through delivering a frictionless customer experience Deliver enhanced customer experience excellence through frictionless customer interactions Capgemini\u2019s\u00a0Digital Customer Interactions\u00a0solution puts your customers at the center of your business, delivering a digitally-augmented yet human-centric experience on behalf of your organization.\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"Digital Customer Interactions","src":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/02\/Capgemini_Solutions_Digital-Customer-Interactions.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/02\/Capgemini_Solutions_Digital-Customer-Interactions.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/02\/Capgemini_Solutions_Digital-Customer-Interactions.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/02\/Capgemini_Solutions_Digital-Customer-Interactions.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":567219,"url":"https:\/\/www.capgemini.com\/us-en\/industries\/insurance\/health-insurance\/","url_meta":{"origin":618350,"position":3},"title":"Healthcare payer","author":"translator0industries","date":"February 8, 2021","format":false,"excerpt":"Healthcare payer FacebookLinkedin We help health insurers thrive in a fast-changing landscape with innovative, AI-based, data-driven solutions, and agile strategies. In today\u2019s competitive, highly regulated healthcare payer industry, digital innovation, cybersecurity, and data transparency are essential. Health insurers must expand product access, elevate quality, and refine cost management to deliver\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":709413,"url":"https:\/\/www.capgemini.com\/us-en\/solutions\/software-driven-transformation\/","url_meta":{"origin":618350,"position":4},"title":"Software-Driven transformation","author":"jayantapakrashi","date":"February 8, 2024","format":false,"excerpt":"SolutionSoftware-Driven transformation FacebookLinkedinSoftware-driven products and services are a strategic response to industry challenges for enterprises to stay competitive. Software has become part of the product\u2019s intelligence, increasing value for your organization.Software enables products and services to become \u2018smart,\u2019 connected, and even autonomous. It unlocks performance and capabilities and enables new\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/11\/Software-Driven-Transformation-banner.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/11\/Software-Driven-Transformation-banner.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/11\/Software-Driven-Transformation-banner.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/11\/Software-Driven-Transformation-banner.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":746281,"url":"https:\/\/www.capgemini.com\/us-en\/solutions\/reimagine-customer-service-with-google-cloud-conversational-ai\/","url_meta":{"origin":618350,"position":5},"title":"Reimagine customer service with Google Cloud Conversational AI","author":"chaitanyakadrekar","date":"April 16, 2025","format":false,"excerpt":"TelcoReimagine customer service with Google Cloud Conversational AIDownload brochure1 MB pdf FacebookLinkedin Elevate customer journeys using generative AI for personalized experiences. Gen AI is transforming customer service by acting as an advanced assistant that enhances self-service options and augments human agents. Insights from the Capgemini Research Institute report, Unleashing the\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Capgemini USA","distributor_original_site_url":"https:\/\/www.capgemini.com\/us-en","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/pages\/618350","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/comments?post=618350"}],"version-history":[{"count":4,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/pages\/618350\/revisions"}],"predecessor-version":[{"id":699026,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/pages\/618350\/revisions\/699026"}],"up":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/pages\/584467"}],"wp:attachment":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/media?parent=618350"}],"wp:term":[{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/brand?post=618350"},{"taxonomy":"partner_type","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/partner_type?post=618350"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/service?post=618350"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/industry?post=618350"},{"taxonomy":"partners","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/partners?post=618350"},{"taxonomy":"page-type","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/page-type?post=618350"},{"taxonomy":"content-group","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/content-group?post=618350"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}