{"id":618062,"date":"2022-08-12T11:07:01","date_gmt":"2022-08-12T11:07:01","guid":{"rendered":"https:\/\/www.capgemini.com\/us-en\/?page_id=618062"},"modified":"2025-03-06T00:25:56","modified_gmt":"2025-03-06T05:25:56","slug":"deliver-engaging-customer-experiences-with-a-cohesive-cx-strategy","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/us-en\/solutions\/deliver-engaging-customer-experiences-with-a-cohesive-cx-strategy\/","title":{"rendered":"Deliver engaging customer experiences with a cohesive CX strategy"},"content":{"rendered":"\n<div class=\"wp-block-cg-blocks-hero-picture-card undefined  heroPictureCard\"><div class=\"heroPictureCardBgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/07\/Dotcom-banner_1200-X-350-1.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/07\/Dotcom-banner_1200-X-350-1.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/07\/Dotcom-banner_1200-X-350-1.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/07\/Dotcom-banner_1200-X-350-1.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/07\/Dotcom-banner_1200-X-350-1.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/07\/Dotcom-banner_1200-X-350-1.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/07\/Dotcom-banner_1200-X-350-1.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/07\/Dotcom-banner_1200-X-350-1.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/07\/Dotcom-banner_1200-X-350-1.jpg\" class=\"desktopImage\" alt=\"\" style=\"object-fit:cover;object-position:28.000000000000004% 47%\" loading=\"eager\"\/><\/picture><picture><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/07\/Dotcom-banner_1200-X-350-1.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/07\/Dotcom-banner_1200-X-350-1.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/07\/Dotcom-banner_1200-X-350-1.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/07\/Dotcom-banner_1200-X-350-1.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/07\/Dotcom-banner_1200-X-350-1.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/07\/Dotcom-banner_1200-X-350-1.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/07\/Dotcom-banner_1200-X-350-1.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/07\/Dotcom-banner_1200-X-350-1.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/07\/Dotcom-banner_1200-X-350-1.jpg\" class=\"mobileImage\" alt=\"\" style=\"object-fit:cover;object-position:28.000000000000004% 47%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 col-lg-6\"><div class=\"heroPictureCardBox\"><div class=\"heroPictureCardBoxTitle\"><h1 data-maxlength=\"144\">Deliver engaging customer experiences with a cohesive CX strategy<\/h1><\/div><\/div><\/div><\/div><\/div><div class=\"small-device\"><div class=\"brandLogoWrapper\"> <\/div><\/div><\/div>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/us-en\/solutions\/deliver-engaging-customer-experiences-with-a-cohesive-cx-strategy\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/us-en\/solutions\/deliver-engaging-customer-experiences-with-a-cohesive-cx-strategy\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\"> Amidst the excitement and uncertainty that businesses are now facing, as they emerge from restrictions and resume business, there are questions that need answers. What lessons from the last 18 months do we take forward? How do we help our employees and businesses manage regulations and while meeting customer demands?<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>We asked Forrester Consulting to explore evolving customer expectations and the benefits of moving beyond a single pillar implementation. Forrester Consulting conducted an online global survey with 426 directors and executives in marketing, IT, and LOB roles who have responsibility for technology purchase decisions and direct ownership of technology project management in North America, EMEA, and APAC.<\/p>\n\n\n\n<p>This study finds that while some problems persist as they always have, the successful approach to tackling these problems is clearer than it has ever been and shares several important recommendations.<\/p>\n\n\n\n<figure class=\"wp-block-image alignleft\"><a href=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/2021\/07\/Forrester-Report-Infographic.pdf\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/4\/2021\/09\/Capgemini_Infographic.jpg\" alt=\"\" class=\"wp-image-527613\"\/><\/a><\/figure>\n\n\n\n<p><strong>Click here for report infographics<\/strong><\/p>\n\n\n\n<div class=\"wp-block-cg-blocks-autocloud-form undefined autocloudform\"><div class=\"section--autoCloud-form\"><div class=\"wrapperAutoCloudSection\" id=\"linkToForm\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-12 col-lg-6 left-img align-self-center escaper-left\"><div class=\"carWheelImgWrapper\"><img decoding=\"async\" src=\"null?w=800&amp;quality=90\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><\/div><div class=\"  col-md-12\"><div class=\"autoCloudForm\"><h4 class=\"formHelpText\"> <strong><em>Download our Forrester Thought Leadership Paper to discover how your business can reimagine the customer journey through the lens of the art of the possible.<\/em><\/strong> <\/h4>\n\t\t<div class=\"mf_forms__container \">\n\t\t\t\t\t\t\t\t<form id=\"mf_form_528070_3788262997\" class=\"mf_form__form row needs-validation\" action=\"\" method=\"post\" enctype=\"multipart\/form-data\" data-nosnippet>\n\n\t\t\t\t\t\t\t\t<input type=\"hidden\" name=\"form_id\" data-validate=\"number\" class=\"mf_form__id\" value=\"528070\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"form_title\" class=\"mf_form__title\" value=\"venkata-achanti\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"wp_rest_nonce\" class=\"mf_form__wp_rest_nonce\" value=\"d0863da568\" \/>\n\n\t\t\t\t<input type=\"hidden\" name=\"mf_form_conditional_logic\" class=\"mf_form__title conditional_logic\" value=\"\" \/>\n\t\t\t\t\n\t\t\t\t<input type=\"hidden\" name=\"mf_form_fields_country_dpo_field\" class=\"mf_form__title conditional_logic mf_form_fields_country_dpo_field\" value=\"\" \/>\n\n\t\t\t\t<!-- Anti-spam field -->\n\t\t\t\t<input type=\"text\" \n\t\t\t\t\tname=\"website_url\" \n\t\t\t\t\tclass=\"mf_field__url\" \n\t\t\t\t\tautocomplete=\"off\"\n\t\t\t\t\ttabindex=\"-1\"\n\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\tstyle=\"position:absolute;left:-9999px;width:1px;height:1px;opacity:0;pointer-events:none;\" \n\t\t\t\t\/>\n\t\t\t<\/form>\n\n\t\t\t<div class=\"mf_form__success\" tabindex=\"0\" role=\"alert\">\n\t\t\t\t\t\t\t\t<p>Thank You! We have received your form submission.\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"mf_form__errors\">\n\t\t\t\t<p>We are sorry, the form submission failed. Please try again.<\/p>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t<script>\n\t\t\twindow.MF_CONFIG528070 = {\"528070\":{\"errors\":[],\"redirect\":\"\"}};\n\t\t<\/script>\n\t\n\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":191,"featured_media":0,"parent":584467,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"{\"uuid\":\"f04cd066-6a49-4f87-a33d-c11cb31640aa\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"3b6724ba-1556-40b1-9833-59569b7b0b99\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","footnotes":"","featured_focal_points":"","partner_card_description":"","gsap_animation":0},"brand":[],"partner_type":[],"service":[],"industry":[],"partners":[],"page-type":[],"content-group":[],"class_list":["post-618062","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Deliver engaging customer experiences with a cohesive CX strategy - Capgemini USA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/us-en\/solutions\/deliver-engaging-customer-experiences-with-a-cohesive-cx-strategy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Deliver engaging customer experiences with a cohesive CX strategy\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/us-en\/solutions\/deliver-engaging-customer-experiences-with-a-cohesive-cx-strategy\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini USA\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-06T05:25:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/prod.ucwe.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/07\/Dotcom-banner_1200-X-350-1.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/us-en\/solutions\/deliver-engaging-customer-experiences-with-a-cohesive-cx-strategy\/\",\"url\":\"https:\/\/www.capgemini.com\/us-en\/solutions\/deliver-engaging-customer-experiences-with-a-cohesive-cx-strategy\/\",\"name\":\"Deliver engaging customer experiences with a cohesive CX strategy - Capgemini USA\",\"isPartOf\":{\"@id\":\"https:\/\/www.capgemini.com\/us-en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.capgemini.com\/us-en\/solutions\/deliver-engaging-customer-experiences-with-a-cohesive-cx-strategy\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.capgemini.com\/us-en\/solutions\/deliver-engaging-customer-experiences-with-a-cohesive-cx-strategy\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/07\/Dotcom-banner_1200-X-350-1.jpg\",\"datePublished\":\"2022-08-12T11:07:01+00:00\",\"dateModified\":\"2025-03-06T05:25:56+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.capgemini.com\/us-en\/solutions\/deliver-engaging-customer-experiences-with-a-cohesive-cx-strategy\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.capgemini.com\/us-en\/solutions\/deliver-engaging-customer-experiences-with-a-cohesive-cx-strategy\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.capgemini.com\/us-en\/solutions\/deliver-engaging-customer-experiences-with-a-cohesive-cx-strategy\/#primaryimage\",\"url\":\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/07\/Dotcom-banner_1200-X-350-1.jpg\",\"contentUrl\":\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/07\/Dotcom-banner_1200-X-350-1.jpg\",\"width\":1200,\"height\":350},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.capgemini.com\/us-en\/solutions\/deliver-engaging-customer-experiences-with-a-cohesive-cx-strategy\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.capgemini.com\/us-en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Solutions\",\"item\":\"https:\/\/www.capgemini.com\/us-en\/solutions\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Deliver engaging customer experiences with a cohesive CX strategy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.capgemini.com\/us-en\/#website\",\"url\":\"https:\/\/www.capgemini.com\/us-en\/\",\"name\":\"Capgemini USA\",\"description\":\"Just another www.capgemini.com site\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.capgemini.com\/us-en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Deliver engaging customer experiences with a cohesive CX strategy - Capgemini USA","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capgemini.com\/us-en\/solutions\/deliver-engaging-customer-experiences-with-a-cohesive-cx-strategy\/","og_locale":"en_US","og_type":"article","og_title":"Deliver engaging customer experiences with a cohesive CX strategy","og_url":"https:\/\/www.capgemini.com\/us-en\/solutions\/deliver-engaging-customer-experiences-with-a-cohesive-cx-strategy\/","og_site_name":"Capgemini USA","article_modified_time":"2025-03-06T05:25:56+00:00","og_image":[{"url":"https:\/\/prod.ucwe.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/07\/Dotcom-banner_1200-X-350-1.jpg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/us-en\/solutions\/deliver-engaging-customer-experiences-with-a-cohesive-cx-strategy\/","url":"https:\/\/www.capgemini.com\/us-en\/solutions\/deliver-engaging-customer-experiences-with-a-cohesive-cx-strategy\/","name":"Deliver engaging customer experiences with a cohesive CX strategy - Capgemini USA","isPartOf":{"@id":"https:\/\/www.capgemini.com\/us-en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.capgemini.com\/us-en\/solutions\/deliver-engaging-customer-experiences-with-a-cohesive-cx-strategy\/#primaryimage"},"image":{"@id":"https:\/\/www.capgemini.com\/us-en\/solutions\/deliver-engaging-customer-experiences-with-a-cohesive-cx-strategy\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/07\/Dotcom-banner_1200-X-350-1.jpg","datePublished":"2022-08-12T11:07:01+00:00","dateModified":"2025-03-06T05:25:56+00:00","breadcrumb":{"@id":"https:\/\/www.capgemini.com\/us-en\/solutions\/deliver-engaging-customer-experiences-with-a-cohesive-cx-strategy\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capgemini.com\/us-en\/solutions\/deliver-engaging-customer-experiences-with-a-cohesive-cx-strategy\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.capgemini.com\/us-en\/solutions\/deliver-engaging-customer-experiences-with-a-cohesive-cx-strategy\/#primaryimage","url":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/07\/Dotcom-banner_1200-X-350-1.jpg","contentUrl":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/07\/Dotcom-banner_1200-X-350-1.jpg","width":1200,"height":350},{"@type":"BreadcrumbList","@id":"https:\/\/www.capgemini.com\/us-en\/solutions\/deliver-engaging-customer-experiences-with-a-cohesive-cx-strategy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.capgemini.com\/us-en\/"},{"@type":"ListItem","position":2,"name":"Solutions","item":"https:\/\/www.capgemini.com\/us-en\/solutions\/"},{"@type":"ListItem","position":3,"name":"Deliver engaging customer experiences with a cohesive CX strategy"}]},{"@type":"WebSite","@id":"https:\/\/www.capgemini.com\/us-en\/#website","url":"https:\/\/www.capgemini.com\/us-en\/","name":"Capgemini USA","description":"Just another www.capgemini.com site","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capgemini.com\/us-en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"brand_term":[],"parsely":{"version":"1.1.0","canonical_url":"https:\/\/capgemini.com\/us-en\/solutions\/deliver-engaging-customer-experiences-with-a-cohesive-cx-strategy\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"WebPage","headline":"Deliver engaging customer experiences with a cohesive CX strategy","url":"https:\/\/www.capgemini.com\/us-en\/solutions\/deliver-engaging-customer-experiences-with-a-cohesive-cx-strategy\/","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/us-en\/solutions\/deliver-engaging-customer-experiences-with-a-cohesive-cx-strategy\/"},"thumbnailUrl":"","image":{"@type":"ImageObject","url":""},"articleSection":"Uncategorized","author":[],"creator":[],"publisher":{"@type":"Organization","name":"Capgemini USA","logo":""},"keywords":[],"dateCreated":"2022-08-12T11:07:01Z","datePublished":"2022-08-12T11:07:01Z","dateModified":"2025-03-06T05:25:56Z"},"rendered":"<meta name=\"parsely-title\" content=\"Deliver engaging customer experiences with a cohesive CX strategy\" \/>\n<meta name=\"parsely-link\" content=\"https:\/\/www.capgemini.com\/us-en\/solutions\/deliver-engaging-customer-experiences-with-a-cohesive-cx-strategy\/\" \/>\n<meta name=\"parsely-type\" content=\"index\" \/>\n<meta name=\"parsely-pub-date\" content=\"2022-08-12T11:07:01Z\" \/>\n<meta name=\"parsely-section\" content=\"Uncategorized\" \/>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/capgemini.com\/p.js"},"archive_status":false,"featured_image_src":"https:\/\/www.capgemini.com\/us-en\/wp-content\/themes\/capgemini2025\/assets\/images\/mockup.png","featured_image_alt":false,"jetpack-related-posts":[{"id":584418,"url":"https:\/\/www.capgemini.com\/us-en\/solutions\/customer-experience-simplified\/","url_meta":{"origin":618062,"position":0},"title":"Customer experience simplified","author":"chaitanyakadrekar","date":"July 29, 2022","format":false,"excerpt":"Customer experience simplified Redefine your strategy for immediate value at scale Customers are prioritizing their experiences more than ever, forcing businesses to step back and re-evaluate their approach to delivering powerful, personalized experiences. However, awareness is not enough. Organizations need to understand exactly how unique customer journeys impact their business.\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":631475,"url":"https:\/\/www.capgemini.com\/us-en\/solutions\/keys-to-cx-success\/","url_meta":{"origin":618062,"position":1},"title":"Delivering memorable and delightful experiences for today\u2019s customers","author":"chaitanyakadrekar","date":"September 29, 2022","format":false,"excerpt":"Delivering memorable and delightful experiences for today\u2019s customers FacebookLinkedinEverything has changed in today\u2019s economy. It is normal to see evolution and trends emerge across industries, but no one could have predicted the disruption the pandemic would cause. Businesses had to quickly adapt to a new reality of social distancing and\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":702266,"url":"https:\/\/www.capgemini.com\/us-en\/solutions\/generative-ai-for-customer-experience\/","url_meta":{"origin":618062,"position":2},"title":"Generative AI for customer experience","author":"","date":"July 19, 2023","format":false,"excerpt":"Redefine CX with Generative AI.","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/07\/01.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/07\/01.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/07\/01.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/07\/01.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":621417,"url":"https:\/\/www.capgemini.com\/us-en\/solutions\/sap-cx-lookbook\/","url_meta":{"origin":618062,"position":3},"title":"CAPGEMINI SAP CUSTOMER EXPERIENCE LOOKBOOK","author":"chaitanyakadrekar","date":"December 1, 2021","format":false,"excerpt":"CAPGEMINI SAP CUSTOMER EXPERIENCE LOOKBOOK FacebookTwitterLinkedin To deliver winning solutions across a wide range of industries requires a unified team, process, and organization that always puts the client first. We take pride in making the time to understand the businesses we serve on a granular level and then utilize those\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/08\/4413-CX-lookbook-web-banner-latest-1.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/08\/4413-CX-lookbook-web-banner-latest-1.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/08\/4413-CX-lookbook-web-banner-latest-1.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/08\/4413-CX-lookbook-web-banner-latest-1.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":728048,"url":"https:\/\/www.capgemini.com\/us-en\/solutions\/sap-cx-solutions-putting-customers-first-with-end-to-end-expertise\/","url_meta":{"origin":618062,"position":4},"title":"SAP CX solutions: Putting customers first with end-to-end expertise","author":"labheshwarighadi","date":"September 5, 2024","format":false,"excerpt":"SAP Customer Experience (CX) FacebookLinkedin Putting customers first with end-to-end expertise Capgemini and SAP are delivering transformative solutions that enhance engagement, streamline operations, and drive growth for businesses striving to meet the evolving demands of customers. Leveraging SAP Customer Experience (SAP CX) technology and Capgemini's deep industry expertise and innovative\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":586136,"url":"https:\/\/www.capgemini.com\/us-en\/insights\/hot-topics\/marketing-for-customer-experience\/","url_meta":{"origin":618062,"position":5},"title":"Marketing for customer experience","author":"translator0insights","date":"May 14, 2025","format":false,"excerpt":"Marketing for customer experience FacebookLinkedin From data to delight: Reimagining CX with AI-powered marketing. In today\u2019s fast-evolving landscape, marketing stands at a crossroads. Once rooted in creativity and brand storytelling, it has become a data-driven, tech-powered engine\u2014often fragmented, stretched, and overwhelmed. The rise of AI and large language models has\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Capgemini USA","distributor_original_site_url":"https:\/\/www.capgemini.com\/us-en","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/pages\/618062","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/users\/191"}],"replies":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/comments?post=618062"}],"version-history":[{"count":3,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/pages\/618062\/revisions"}],"predecessor-version":[{"id":740922,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/pages\/618062\/revisions\/740922"}],"up":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/pages\/584467"}],"wp:attachment":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/media?parent=618062"}],"wp:term":[{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/brand?post=618062"},{"taxonomy":"partner_type","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/partner_type?post=618062"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/service?post=618062"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/industry?post=618062"},{"taxonomy":"partners","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/partners?post=618062"},{"taxonomy":"page-type","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/page-type?post=618062"},{"taxonomy":"content-group","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/content-group?post=618062"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}