{"id":586294,"date":"2022-06-28T06:02:02","date_gmt":"2022-06-28T06:02:02","guid":{"rendered":"https:\/\/www.capgemini.com\/us-en\/?page_id=586294"},"modified":"2025-03-06T01:46:01","modified_gmt":"2025-03-06T06:46:01","slug":"excellence-in-patient-services","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/us-en\/solutions\/excellence-in-patient-services\/","title":{"rendered":"Excellence in patient services"},"content":{"rendered":"\n
\"\"<\/picture>\"\"<\/picture><\/div>
<\/div>

Excellence in patient services<\/h1><\/div><\/div><\/div><\/div><\/div>
<\/div><\/div><\/div>\n\n\n\n

[cg_button url=”https:\/\/www.capgemini.com\/us-en\/service\/healthcare-life-sciences\/lift-launch-excellence\/” id=”btn-1611915325239″ label=”Return to Main Page” align=”center” target=”_self” ]<\/p>\n\n\n\n

For a growing number of launches, sustainable treatment access and adoption comes down to the quality of the patient-support services. A successful launch requires a cohesive strategy for patient support that considers key patient challenges. Defining, prioritizing, and implementing a meaningful patient-services strategy requires a strong understanding of patient needs and the evolving solutions that are available to address them.<\/p>\n\n\n\n

As part of our capabilities in patient-services excellence, we work in close collaboration with your teams to identify the specific patient needs for your product and design any corresponding patient services around this. Building on our extensive experience with both insourced and outsourced methods, we help you define the most effective operating models and implement the supporting processes and systems.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
\"\"<\/figure>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":191,"featured_media":0,"parent":584467,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"{\"uuid\":\"54150b3f-0e32-46b3-83f8-a1c699d860b5\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"1ce4a720-9b6d-4e1f-af3e-6fedd3012c8a\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","footnotes":"","featured_focal_points":"","partner_card_description":"","gsap_animation":0},"brand":[],"partner_type":[],"service":[],"industry":[66,73],"partners":[],"page-type":[226],"content-group":[],"class_list":["post-586294","page","type-page","status-publish","hentry","industry-healthcare","industry-life-sciences","page-type-solutions"],"yoast_head":"\nExcellence in patient services - Capgemini USA<\/title>\n<meta name=\"description\" content=\"A successful launch requires a cohesive strategy for patient support that considers key patient challenges and the patient-services ecosystem.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/us-en\/solutions\/excellence-in-patient-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Excellence in patient services\" \/>\n<meta property=\"og:description\" content=\"A successful launch requires a cohesive strategy for patient support that considers key patient challenges and the patient-services ecosystem.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/us-en\/solutions\/excellence-in-patient-services\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini USA\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-06T06:46:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/4\/2020\/12\/3546-Excellence-in-patient-services-01-e1611844732346.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/us-en\/solutions\/excellence-in-patient-services\/\",\"url\":\"https:\/\/www.capgemini.com\/us-en\/solutions\/excellence-in-patient-services\/\",\"name\":\"Excellence in patient services - Capgemini USA\",\"isPartOf\":{\"@id\":\"https:\/\/www.capgemini.com\/us-en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.capgemini.com\/us-en\/solutions\/excellence-in-patient-services\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.capgemini.com\/us-en\/solutions\/excellence-in-patient-services\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/4\/2020\/12\/3546-Excellence-in-patient-services-01-e1611844732346.png\",\"datePublished\":\"2022-06-28T06:02:02+00:00\",\"dateModified\":\"2025-03-06T06:46:01+00:00\",\"description\":\"A successful launch requires a cohesive strategy for patient support that considers key patient challenges and the patient-services ecosystem.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.capgemini.com\/us-en\/solutions\/excellence-in-patient-services\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.capgemini.com\/us-en\/solutions\/excellence-in-patient-services\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.capgemini.com\/us-en\/solutions\/excellence-in-patient-services\/#primaryimage\",\"url\":\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/4\/2020\/12\/3546-Excellence-in-patient-services-01-e1611844732346.png\",\"contentUrl\":\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/4\/2020\/12\/3546-Excellence-in-patient-services-01-e1611844732346.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.capgemini.com\/us-en\/solutions\/excellence-in-patient-services\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.capgemini.com\/us-en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Solutions\",\"item\":\"https:\/\/www.capgemini.com\/us-en\/solutions\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Excellence in patient services\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.capgemini.com\/us-en\/#website\",\"url\":\"https:\/\/www.capgemini.com\/us-en\/\",\"name\":\"Capgemini USA\",\"description\":\"Just another www.capgemini.com site\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.capgemini.com\/us-en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Excellence in patient services - Capgemini USA","description":"A successful launch requires a cohesive strategy for patient support that considers key patient challenges and the patient-services ecosystem.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capgemini.com\/us-en\/solutions\/excellence-in-patient-services\/","og_locale":"en_US","og_type":"article","og_title":"Excellence in patient services","og_description":"A successful launch requires a cohesive strategy for patient support that considers key patient challenges and the patient-services ecosystem.","og_url":"https:\/\/www.capgemini.com\/us-en\/solutions\/excellence-in-patient-services\/","og_site_name":"Capgemini USA","article_modified_time":"2025-03-06T06:46:01+00:00","og_image":[{"url":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/4\/2020\/12\/3546-Excellence-in-patient-services-01-e1611844732346.png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/us-en\/solutions\/excellence-in-patient-services\/","url":"https:\/\/www.capgemini.com\/us-en\/solutions\/excellence-in-patient-services\/","name":"Excellence in patient services - Capgemini USA","isPartOf":{"@id":"https:\/\/www.capgemini.com\/us-en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.capgemini.com\/us-en\/solutions\/excellence-in-patient-services\/#primaryimage"},"image":{"@id":"https:\/\/www.capgemini.com\/us-en\/solutions\/excellence-in-patient-services\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/4\/2020\/12\/3546-Excellence-in-patient-services-01-e1611844732346.png","datePublished":"2022-06-28T06:02:02+00:00","dateModified":"2025-03-06T06:46:01+00:00","description":"A successful launch requires a cohesive strategy for patient support that considers key patient challenges and the patient-services ecosystem.","breadcrumb":{"@id":"https:\/\/www.capgemini.com\/us-en\/solutions\/excellence-in-patient-services\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capgemini.com\/us-en\/solutions\/excellence-in-patient-services\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.capgemini.com\/us-en\/solutions\/excellence-in-patient-services\/#primaryimage","url":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/4\/2020\/12\/3546-Excellence-in-patient-services-01-e1611844732346.png","contentUrl":"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/4\/2020\/12\/3546-Excellence-in-patient-services-01-e1611844732346.png"},{"@type":"BreadcrumbList","@id":"https:\/\/www.capgemini.com\/us-en\/solutions\/excellence-in-patient-services\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.capgemini.com\/us-en\/"},{"@type":"ListItem","position":2,"name":"Solutions","item":"https:\/\/www.capgemini.com\/us-en\/solutions\/"},{"@type":"ListItem","position":3,"name":"Excellence in patient services"}]},{"@type":"WebSite","@id":"https:\/\/www.capgemini.com\/us-en\/#website","url":"https:\/\/www.capgemini.com\/us-en\/","name":"Capgemini USA","description":"Just another www.capgemini.com site","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capgemini.com\/us-en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"brand_term":[],"parsely":{"version":"1.1.0","canonical_url":"https:\/\/capgemini.com\/us-en\/solutions\/excellence-in-patient-services\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"WebPage","headline":"Excellence in patient services","url":"https:\/\/www.capgemini.com\/us-en\/solutions\/excellence-in-patient-services\/","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/us-en\/solutions\/excellence-in-patient-services\/"},"thumbnailUrl":"","image":{"@type":"ImageObject","url":""},"articleSection":"Uncategorized","author":[],"creator":[],"publisher":{"@type":"Organization","name":"Capgemini USA","logo":""},"keywords":[],"dateCreated":"2022-06-28T06:02:02Z","datePublished":"2022-06-28T06:02:02Z","dateModified":"2025-03-06T06:46:01Z"},"rendered":"<meta name=\"parsely-title\" content=\"Excellence in patient services\" \/>\n<meta name=\"parsely-link\" content=\"https:\/\/www.capgemini.com\/us-en\/solutions\/excellence-in-patient-services\/\" \/>\n<meta name=\"parsely-type\" content=\"index\" \/>\n<meta name=\"parsely-pub-date\" content=\"2022-06-28T06:02:02Z\" \/>\n<meta name=\"parsely-section\" content=\"Uncategorized\" \/>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/capgemini.com\/p.js"},"archive_status":false,"featured_image_src":"https:\/\/www.capgemini.com\/us-en\/wp-content\/themes\/capgemini2025\/assets\/images\/mockup.png","featured_image_alt":false,"jetpack-related-posts":[{"id":586288,"url":"https:\/\/www.capgemini.com\/us-en\/solutions\/lift-product-launch-excellence\/","url_meta":{"origin":586294,"position":0},"title":"LIFT: product-launch excellence","author":"chaitanyakadrekar","date":"June 28, 2022","format":false,"excerpt":"LIFT: product-launch excellence In addition to these macro trends, launching teams often face a unique set of challenges specific to their asset and the market they are launching it into Launch landscape and challenges The biopharma launch landscape is more complex now than ever. Today, successful launches require agile teams\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":567278,"url":"https:\/\/www.capgemini.com\/us-en\/services\/enterprise-management\/enterprise-service-management\/","url_meta":{"origin":586294,"position":1},"title":"Enterprise service management","author":"translator0services","date":"April 23, 2021","format":false,"excerpt":"Enterprise service management FacebookLinkedinEnterprise service management goes well beyond IT. It digitizes and automates adjacent functions like HR, security, finance, and CRM, to put the focus on the end-to-end customer experience.The emergence of cloud and digital services, mixed with traditional, legacy services, creates complexity in the IT value chain,\u00a0including hybrid\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":565092,"url":"https:\/\/www.capgemini.com\/us-en\/about-us\/technology-partners\/awards-and-recognition\/","url_meta":{"origin":586294,"position":2},"title":"Awards and recognition","author":"translator0aboutus","date":"January 11, 2022","format":false,"excerpt":"Each year we are recognized as a global business and IT innovator by our technology partners. Below you bring you a selection of some of the most recent key awards and recognitions that we have received.","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"Capgemini_Awards-and-recognition","src":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/07\/Capgemini_Awards-and-recognition_d9339c.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/07\/Capgemini_Awards-and-recognition_d9339c.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/07\/Capgemini_Awards-and-recognition_d9339c.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2024\/07\/Capgemini_Awards-and-recognition_d9339c.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":583355,"url":"https:\/\/www.capgemini.com\/us-en\/services\/enterprise-management\/intelligent-business-operations\/industry-awards\/","url_meta":{"origin":586294,"position":3},"title":"Industry awards","author":"translator0services","date":"April 11, 2022","format":false,"excerpt":"Industry awards FacebookLinkedinTake a look at the industry awards we have received over the last few years for our work in intelligent business operations. 2026 2025 Global Business Process Outsourcer (BPO) Partner of the Year BlackLine\u2019s Premium Platinum, Gold, and Silver Partner Statuses for 2026 Premium Platinum Global Alliance Partner\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/04\/2020-AI-Breakthrough-Awards.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/04\/2020-AI-Breakthrough-Awards.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/04\/2020-AI-Breakthrough-Awards.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/04\/2020-AI-Breakthrough-Awards.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/04\/2020-AI-Breakthrough-Awards.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":566835,"url":"https:\/\/www.capgemini.com\/us-en\/solutions\/intelligent-production-systems\/","url_meta":{"origin":586294,"position":4},"title":"intelligent production systems","author":"translator0solutions","date":"July 12, 2022","format":false,"excerpt":"Solutionsintelligent production systems FacebookLinkedinDe-risk, accelerate and scale your operations transformation. Gain the tools and abilities to enable your vision.Intelligent Production Systems (IPS) help you accelerate delivery of assets and their care throughout the lifecycle and achieve breakthrough performance. In end-to-end production and release of patient therapies, our team works with\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":759246,"url":"https:\/\/www.capgemini.com\/us-en\/solutions\/connected-commerce-in-retail-consumer-products-and-services\/","url_meta":{"origin":586294,"position":5},"title":"Connected commerce in retail, consumer products and services","author":"tejasdhonsale","date":"February 22, 2026","format":false,"excerpt":"Digital channels remain the fastest-growing global channel for consumer products companies, outpacing others by a rate of three or more.","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"Connected Commerce Web banner","src":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/02\/Connected_Commerce_Web-banner.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/02\/Connected_Commerce_Web-banner.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/02\/Connected_Commerce_Web-banner.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2026\/02\/Connected_Commerce_Web-banner.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]}],"jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Capgemini USA","distributor_original_site_url":"https:\/\/www.capgemini.com\/us-en","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/pages\/586294","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/users\/191"}],"replies":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/comments?post=586294"}],"version-history":[{"count":4,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/pages\/586294\/revisions"}],"predecessor-version":[{"id":741128,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/pages\/586294\/revisions\/741128"}],"up":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/pages\/584467"}],"wp:attachment":[{"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/media?parent=586294"}],"wp:term":[{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/brand?post=586294"},{"taxonomy":"partner_type","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/partner_type?post=586294"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/service?post=586294"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/industry?post=586294"},{"taxonomy":"partners","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/partners?post=586294"},{"taxonomy":"page-type","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/page-type?post=586294"},{"taxonomy":"content-group","embeddable":true,"href":"https:\/\/www.capgemini.com\/us-en\/wp-json\/wp\/v2\/content-group?post=586294"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}