{"id":566759,"date":"2022-02-03T10:14:23","date_gmt":"2022-02-03T15:14:23","guid":{"rendered":"https:\/\/www.capgemini.com\/?page_id=648662"},"modified":"2024-08-09T04:04:39","modified_gmt":"2024-08-09T09:04:39","slug":"digital-customer-interactions","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/us-en\/solutions\/digital-customer-interactions-2\/","title":{"rendered":"Digital customer interactions"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/05\/Capgemini_Solutions_Digital-Customer-Interactions.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/05\/Capgemini_Solutions_Digital-Customer-Interactions.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/05\/Capgemini_Solutions_Digital-Customer-Interactions.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/05\/Capgemini_Solutions_Digital-Customer-Interactions.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/05\/Capgemini_Solutions_Digital-Customer-Interactions.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/05\/Capgemini_Solutions_Digital-Customer-Interactions.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/05\/Capgemini_Solutions_Digital-Customer-Interactions.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/05\/Capgemini_Solutions_Digital-Customer-Interactions.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/05\/Capgemini_Solutions_Digital-Customer-Interactions.jpg\" class=\"header-img header-img-d\" alt=\"Capgemini_Solutions_Digital-Customer-Interactions\" style=\"object-fit:cover;object-position:70% 25%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Solution<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Digital customer interactions <\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/02\/Digital-Customer-Interactions-June21.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download Factsheet<\/span><span class=\"type\">2 MB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro pt48\" id=\"introParaWrapper\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/us-en\/solutions\/digital-customer-interactions-2\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/us-en\/solutions\/digital-customer-interactions-2\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Drive enhanced engagement and loyalty through delivering a frictionless customer experience<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content section--story-content article-body\" id=\"quoteWrapper\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/04\/DCI-Digital-Customer-Interactions-Outcome-graphics.jpg\" alt=\"DCI Digital Customer Interactions Outcome graphics\" class=\"wp-image-577179\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-deliver-enhanced-customer-experience-excellence-through-frictionless-customer-interactions\">Deliver enhanced customer experience excellence through frictionless customer interactions<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Capgemini\u2019s&nbsp;<strong>Digital Customer Interactions<\/strong>&nbsp;solution puts your customers at the center of your business, delivering a digitally-augmented yet human-centric experience on behalf of your organization.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our offer is a next-generation digital contact center service solution that leverages AI augmentation to deliver a persona-influenced service design that integrates humans and machines. This enables you to drive a more meaningful, emotive, and frictionless relationship with your customers. Our committed enhanced business outcomes include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>A<a href=\"https:\/\/www.capgemini.com\/us-en\/services\/customer-first\/customer-experience\/augmented-service\/\"> personalized customer experience<\/a><\/strong>&nbsp;\u2013 an aligned, cross-generation contact experience strategy that creates a virtuous circle of satisfied customers that help your business grow within the context of the \u201cnew normal\u201d<\/li>\n\n\n\n<li><strong>An omnichannel customer journey \u2013&nbsp;<\/strong>leverage digital-first customer interactions across a range of channels, including phone, email, chatbots, social media, self-service platforms, and user portals<\/li>\n\n\n\n<li><strong>An improved Net Promoter Score \u2013&nbsp;<\/strong>increased customer satisfaction scores enhance your brand value and loyalty<\/li>\n\n\n\n<li><strong>Enhanced customer engagement \u2013&nbsp;<\/strong>meaningful customer conversations across digital channels.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Each brand is unique, and each customer segment has different needs and expectations:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Digital Customer Operations for Healthcare<\/strong>&nbsp;\u2013 drive frictionless patient and member interactions&nbsp;to reinvent customer experience for the healthcare industry.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-reshape-your-customer-journeys-by-leveraging-a-human-digital-mix\">Reshape your customer journeys by leveraging a human-digital mix<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our offer leverages human interaction design, organizational design, and scalable AI-enabled tools to reshape and streamline your customer promise, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Human-integrated digital-first approach<\/li>\n\n\n\n<li>Customer journey orchestrator<\/li>\n\n\n\n<li>Strategy and insights-led service design.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Digital Customer Interactions<\/strong>&nbsp;drives synergies across your upstream and downstream process value chain. This drives smooth customer interactions, helping you transition to \u2013 what we call \u2013 the&nbsp;Frictionless Enterprise.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><a href=\"https:\/\/www.capgemini.com\/business-services-thought-leadership\/innovation-nation\/the-frictionless-enterprise\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2020\/07\/Frictionless-Enterprise-blockchain-for-supply-chain.jpg\" alt=\"The Frictionless Enterprise-blockchain for the supply chain\" class=\"wp-image-495863\"\/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-contact-business-services\">Contact Business Services<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To learn more about how Capgemini\u2019s&nbsp;<strong>Digital Customer Interactions<\/strong>&nbsp;helps you deliver a superior, frictionless customer experience, contact:&nbsp;<a href=\"mailto:businessservices.global@capgemini.com\">businessservices.global@capgemini.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To stay up to date with our latest thought leadership pieces, product launches, and news \u2013&nbsp;<a href=\"https:\/\/go.capgeminigroup.com\/l\/95412\/2021-09-06\/5f7gry#;\" target=\"_blank\" rel=\"noreferrer noopener\">click here<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":151,"featured_media":681187,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"{\"uuid\":\"660bf278-c6cf-4fe8-a18a-7fa6a882ea05\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"34be8462-bb3e-4233-9b0e-a0f3cc3fa694\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","footnotes":"","featured_focal_points":"","partner_card_description":"","gsap_animation":0},"brand":[],"partner_type":[],"service":[],"industry":[],"partners":[],"page-type":[226],"content-group":[],"class_list":["post-566759","page","type-page","status-publish","has-post-thumbnail","hentry","page-type-solutions"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - 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