{"id":745805,"date":"2024-09-12T10:21:31","date_gmt":"2025-04-07T10:06:14","guid":{"rendered":"https:\/\/www.capgemini.com\/us-en\/client-story\/maximizing-visibility-and-minimizing-costs-with-a-fully-automated-dispute-management-solution\/"},"modified":"2026-03-09T04:28:24","modified_gmt":"2026-03-09T09:28:24","slug":"maximizing-visibility-and-minimizing-costs-with-a-fully-automated-dispute-management-solution","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/us-en\/news\/client-stories\/maximizing-visibility-and-minimizing-costs-with-a-fully-automated-dispute-management-solution\/","title":{"rendered":"Maximizing visibility and minimizing costs with a fully automated dispute management solution"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/08\/Global-beverage-giant-client-story-web-banner.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/08\/Global-beverage-giant-client-story-web-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/08\/Global-beverage-giant-client-story-web-banner.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/08\/Global-beverage-giant-client-story-web-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/08\/Global-beverage-giant-client-story-web-banner.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/08\/Global-beverage-giant-client-story-web-banner.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/08\/Global-beverage-giant-client-story-web-banner.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/08\/Global-beverage-giant-client-story-web-banner.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/08\/Global-beverage-giant-client-story-web-banner.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:47% 33%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Client story<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Maximizing visibility and minimizing costs with a fully automated dispute management solution<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/08\/Global-beverage-giant-client-story-case-study-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download the case study<\/span><span class=\"type\">209 KB pdf<\/span><\/a><\/div><\/div><\/div><div class=\"infoWrapper \"><div class=\"row\"><div class=\"col-md-4\"><span class=\"fieldName\">Client: A global beverage giant<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Region: Europe<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Industry: Consumer products<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-2\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/news\/client-stories\/maximizing-visibility-and-minimizing-costs-with-a-fully-automated-dispute-management-solution\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/news\/client-stories\/maximizing-visibility-and-minimizing-costs-with-a-fully-automated-dispute-management-solution\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-8\"><h2 class=\"intro-para-title\"><strong>Capgemini\u2019s Business Insightful Services with ADMnext completely streamlines penalty management<\/strong><\/h2><p class=\"intro-para-content\"><strong>Client Challenge:<\/strong> The company was facing recurring issues in managing penalties, leading to a financial impact and necessitating frequent manual intervention.<br><br><strong>Solution:<\/strong> Utilizing Business Insightful Services with ADMnext, the Capgemini team built a dashboard to capture and validate all penalties within a single smart solution.<br><br><strong>Benefits:<\/strong><\/p><ul class=\"box-list\"><li>Timely visibility into penalties which ensured validation leading to cost savings<\/li><li>Improved transparency in penalty reporting and validation<\/li><li>4,000 business hours saved<\/li><li>Improved accuracy in penalty validation with real time tracking and centralized information<\/li><li>Faster time-to-resolution, freeing analysts to focus on broader strategic goals<\/li><\/ul><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div><div class=\"article-text article-quote-text\">\n<p>This global beverage giant was facing a recurring issue in managing customer penalties incurred, which led to a financial impact and regular manual intervention. Completion of the organization\u2019s yearly audit revealed that the company had paid significant sums in penalties. As a result, the company struggled to maximize its efficiency. Further analysis revealed that this could largely be streamlined through an automated process that tracked and validated potential penalties. This also enabled the strengthening of clear and effective financial governance and acted as a differentiator for the company to keep pace in a highly competitive industry. This would help reduce the manual tracking and validation of individual penalties while providing greater visibility into payouts and reducing human interventions and errors in the process.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-a-complete-penalty-snapshot-from-business-insightful-services-with-admnext\">A complete penalty snapshot from Business Insightful Services with ADMnext<\/h2>\n\n\n\n<p>The organization turned to Capgemini, its trusted consulting partner, to help design and build a streamlined penalty management solution. Using Business Insightful Services with ADMnext, the Capgemini team devised an automated single-screen Penalties Dashboard on Power BI, which serves as the definitive source for logging, managing, processing, and analyzing penalties.<\/p>\n\n\n\n<p>This dashboard boasts a number of key features, such as automated daily reminders and advanced filtering options, that help analysts gain insights and track penalties efficiently. In addition, with the Integrated Penalties app, analysts can update a wide array of information on penalties. It also enables the tracking and completion of missing penalty information for enhanced data accuracy. Finally, the solution\u2019s data export functionality fosters seamless collaboration and reporting.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-getting-more-from-data-via-business-insightful-services-with-admnext\">Getting more from data via Business Insightful Services with ADMnext<\/h2>\n\n\n\n<p>The successful deployment of the Penalties Dashboard enabled the company to gain heightened visibility and insights into penalty management. Enhanced automation reduced the need for human intervention and provided a centralized penalty logging and reporting system that would send an alert in the event of any penalties that were yet to be validated and approaching their due dates.<\/p>\n\n\n\n<p>With the implementation of the new system, the company achieved significant benefits across multiple fronts. This included accurate penalty tracking, resulting in substantial cost reductions and notable enhancements to operational efficiency and employee satisfaction. Specifically, the Capgemini team delivered timely insights into penalties totaling millions of euros, ensuring validation and substantial savings. Additionally, the teams\u2019 efforts enhanced transparency in penalty reporting and validation, saving 4,000 business hours. The system also improved accuracy in penalty validation through real-time tracking and centralized information, leading to faster resolutions that enabled analysts to focus on broader strategic goals.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-cheers-to-the-future\">Cheers to the future<\/h2>\n\n\n\n<p>The success of this solution has made Capgemini a highly favored partner for the company. Unsurprisingly, the organization is now looking to continue the partnership and expand the breadth of the Penalties Dashboard to other areas of its business.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<section class=\"section latestStoriesBlock \"><div class=\"container\"><div class=\"contentTitle\"><h2 class=\"story-heading\">Client stories<\/h2><\/div><div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-4 col-lg-8\">\n\t\t\t\t\t\t<div class=\"storyBox \">\n\t\t\t\t\t\t\t<div class=\"imageWrapper focused-image-container\">\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.capgemini.com\/news\/client-stories\/enhancing-qa-effectiveness-and-paving-the-way-for-a-big-four-consultancys-seamless-digital-transformation\/\" aria-label=\"Enhancing QA effectiveness and paving the way for a big-four consultancy\u2019s seamless digital transformation\"  tabindex=\"-1\">\n\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/04\/Big-four-consustancy-client-story-web-banner.jpg?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/04\/Big-four-consustancy-client-story-web-banner.jpg?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/04\/Big-four-consustancy-client-story-web-banner.jpg?w=500&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/04\/Big-four-consustancy-client-story-web-banner.jpg\" alt=\"\" style=\"object-position: 0% 0%; object-fit: cover;\" class=\"focused-image\" \/>\n\t\t\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"storyInfo\">\n\t\t\t\t\t\t\t\t<span class=\"storyTag\">ADMnext<\/span>\n\t\t\t\t\t\t\t\t<a class=\"storyTitle\" href=\"https:\/\/www.capgemini.com\/news\/client-stories\/enhancing-qa-effectiveness-and-paving-the-way-for-a-big-four-consultancys-seamless-digital-transformation\/\" aria-label=\"Enhancing QA effectiveness and paving the way for a big-four consultancy\u2019s seamless digital transformation\" >\n\t\t\t\t\t\t\t\t\t<h3 class=\"story-subtitle\">Enhancing QA effectiveness and paving the way for a big-four consultancy\u2019s seamless digital transformation<\/h3>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div><div class=\"col-md-8 col-lg-4\"><div class=\"row\"><div class=\"storyBox btmSpaceThreeStory col-lg-12 col-md-6\">\n\t\t\t\t\t\t<div class=\"imageWrapper focused-image-container\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.capgemini.com\/news\/client-stories\/helping-a-global-heavy-construction-company-realize-5m-in-annual-cost-savings\/\"  aria-label=\"Helping a global heavy construction company realize $5M in annual cost savings\" tabindex=\"-1\">\n\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/02\/Global-heavy-construction-client-story-web-banner.jpg?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/02\/Global-heavy-construction-client-story-web-banner.jpg?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/02\/Global-heavy-construction-client-story-web-banner.jpg?w=500&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/02\/Global-heavy-construction-client-story-web-banner.jpg\" alt=\"\" style=\"object-position: 0% 0%; object-fit: cover;\" class=\"focused-image\" \/>\n\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"storyInfo\">\n\t\t\t\t\t\t\t<span class=\"storyTag\">Manufacturing<\/span>\n\t\t\t\t\t\t\t<a class=\"storyTitle\" href=\"https:\/\/www.capgemini.com\/news\/client-stories\/helping-a-global-heavy-construction-company-realize-5m-in-annual-cost-savings\/\"  aria-label=\"Helping a global heavy construction company realize $5M in annual cost savings\">\n\t\t\t\t\t\t\t\t<h3 class=\"story-subtitle\">Helping a global heavy construction company realize $5M in annual cost savings<\/h3>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div><div class=\"storyBox btmSpaceThreeStory col-lg-12 col-md-6\">\n\t\t\t\t\t\t<div class=\"imageWrapper focused-image-container\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.capgemini.com\/news\/client-stories\/helping-an-automotive-giant-with-a-comprehensive-cloud-migration-and-service-contract-function-transformation\/\"  aria-label=\"Helping an automotive giant with a comprehensive cloud migration and service contract function transformation\" tabindex=\"-1\">\n\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/01\/Multinational_automotive_manufacturer_client_story_web_banner.jpg?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/01\/Multinational_automotive_manufacturer_client_story_web_banner.jpg?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/01\/Multinational_automotive_manufacturer_client_story_web_banner.jpg?w=500&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/01\/Multinational_automotive_manufacturer_client_story_web_banner.jpg\" alt=\"\" style=\"object-position: 0% 0%; object-fit: cover;\" class=\"focused-image\" \/>\n\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"storyInfo\">\n\t\t\t\t\t\t\t<span class=\"storyTag\">Automotive<\/span>\n\t\t\t\t\t\t\t<a class=\"storyTitle\" href=\"https:\/\/www.capgemini.com\/news\/client-stories\/helping-an-automotive-giant-with-a-comprehensive-cloud-migration-and-service-contract-function-transformation\/\"  aria-label=\"Helping an automotive giant with a comprehensive cloud migration and service contract function transformation\">\n\t\t\t\t\t\t\t\t<h3 class=\"story-subtitle\">Helping an automotive giant with a comprehensive cloud migration and service contract function transformation<\/h3>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div><\/div><\/div><\/section>\n\n\n\t\t<section\n\t\t\tclass=\"section section--lifeatcap-learning section--event-slider-careerInvent \">\n\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class='career-invent-header'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"slider slider-fader f53483d7-a199-4fb7-9b7d-779a9c25511e\">\n\t\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"slider-list \">\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"slide active \">\n\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\tclass=\"slide-bg-wrapper wp-block-cg-blocks-career-invent is-style-sapphire3\">\n\t\t\t\t\t\t\t\t<div class=\"bgImagesection\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"col-md-6 col-sm-12 box-inner \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"explore-header\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-maxlength=\"68\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Consumer products\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tConsumer products\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"box-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 data-maxlength=\"144\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Reimagine the future of consumer products in the new era of connected commerce.\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"white-space: pre-wrap;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tReimagine the future of consumer products in the new era of connected commerce.\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\"> <a 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