{"id":703997,"date":"2023-09-21T01:12:33","date_gmt":"2023-09-21T06:12:33","guid":{"rendered":"https:\/\/www.capgemini.com\/us-en\/?post_type=client-story&#038;p=703997"},"modified":"2025-03-05T04:58:15","modified_gmt":"2025-03-05T09:58:15","slug":"millerknoll-operates-as-one-b2c-enterprise","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/us-en\/news\/client-stories\/millerknoll-operates-as-one-b2c-enterprise\/","title":{"rendered":"MillerKnoll operates as one B2C enterprise"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/09\/Web-banner-Hero-image.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/09\/Web-banner-Hero-image.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/09\/Web-banner-Hero-image.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/09\/Web-banner-Hero-image.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/09\/Web-banner-Hero-image.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/09\/Web-banner-Hero-image.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/09\/Web-banner-Hero-image.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/09\/Web-banner-Hero-image.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/09\/Web-banner-Hero-image.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:43% 43%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Client Story<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">MillerKnoll operates as one B2C enterprise<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/09\/MillerKnoll-now-operates-as-one-B2C-enterprise.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download client story<\/span><span class=\"type\">690 KB  pdf<\/span><\/a><\/div><\/div><\/div><div class=\"infoWrapper \"><div class=\"row\"><div class=\"col-md-4\"><span class=\"fieldName\">Client: MillerKnoll<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Region: North America<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Sector: Consumer products<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/us-en\/?post_type=client-story&amp;p=701683\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/us-en\/?post_type=client-story&amp;p=701683&amp;text=Revitalizing%20operations%20to%20ensure%20continued%20success%20with%20ADMnext\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/us-en\/?post_type=client-story&amp;p=701683&amp;text=Revitalizing%20operations%20to%20ensure%20continued%20success%20with%20ADMnext\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h4 class=\"wp-block-heading\" id=\"h-millerknoll-is-synonymous-with-iconic-design-but-mergers-and-acquisitions-led-to-convoluted-work-processes-and-disparate-teams-often-performing-the-same-tasks-realizing-each-brand-had-to-maintain-its-product-portfolio-with-unique-needs-and-customer-service-the-company-built-a-foundation-that-provided-that-distinction-while-maintaining-a-consistent-set-of-technologies-underneath-the-result-is-a-more-intuitive-and-personalized-experience-for-customers-that-reflects-the-company-s-spirit-and-goals\">MillerKnoll is synonymous with iconic design, but mergers and acquisitions led to convoluted work processes and disparate teams often performing the same tasks. Realizing each brand had to maintain its product portfolio with unique needs and customer service, the company built a foundation that provided that distinction while maintaining a consistent set of technologies underneath. The result is a more intuitive and personalized experience for customers that reflects the company\u2019s spirit and goals.<\/h4>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\" id=\"quoteWrapper\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"541\" height=\"93\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/09\/5843-138791833_MillerKnoll-logo.png\" alt=\"\" class=\"wp-image-704000\" srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/09\/5843-138791833_MillerKnoll-logo.png 541w, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2023\/09\/5843-138791833_MillerKnoll-logo.png?resize=300,52 300w\" sizes=\"auto, (max-width: 541px) 100vw, 541px\" \/><\/figure>\n\n<\/div>\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How MillerKnoll supports many brands with one platform\" width=\"960\" height=\"540\" src=\"https:\/\/www.youtube.com\/embed\/Uz-kn-thbO8?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n<\/div>\n\n<\/div>\n\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cI have found that Capgemini&#8217;s experience, especially around Salesforce commerce, is top in the industry. They brought their expertise on building out multi-branded global implementations of our platform. They also provided us the flexibility that we needed as we grew both our business and our team internally.\u201d<\/p>\n<cite>Frank DeMaria<br>Vice President of Digital Engineering &amp; Platforms<br>MillerKnoll<\/cite><\/blockquote>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-card-tabs undefined section--social-explore card-tabs-block\"><div class=\"container\"><\/div><div class=\"tabs\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-6 leftDiv\" id=\"leftDivId\"><div class=\"content-title\"><h2 class=\"card-tabs-heading\">Our Approach<\/h2><\/div><ul class=\"tabs-nav\"><li data-tab=\"a7d5e268-ff07-475f-bcbc-f20c1201db6d\"><a href=\"#\"><h3 class=\"infoitem-title\">Drive transformation<\/h3><\/a><\/li><li data-tab=\"c0d6d689-9361-4d2a-bdf4-e8ca423520c6\"><a href=\"#\"><h3 class=\"infoitem-title\">Innovation and agility<\/h3><\/a><\/li><li data-tab=\"0db327d6-e5de-4d4d-a660-11aaa14d766d\"><a href=\"#\"><h3 class=\"infoitem-title\">Ready to scale<\/h3><\/a><\/li><\/ul><\/div><div class=\"col-md-6 rightDiv\"><div class=\"tabs-content\"><div class=\"tab\" data-tab=\"a7d5e268-ff07-475f-bcbc-f20c1201db6d\"><div class=\"tab-title\"><a href=\"#\"><span><h3 class=\"infoitem-title\">Drive transformation<\/h3><\/span><\/a><\/div><div class=\"tab-inner\"><p>Capgemini worked with MillerKnoll to create a comprehensive, modern B2C platform on Salesforce that is central to the company\u2019s full digital transformation. Freed from repetitive and administrative tasks, employees can focus on what matters most: creating extraordinary shopping experiences for each brand\u2019s target audience and closing sales.<br><br><em>\u201cOne of the major things that we were able to do was to provide all of the brands on our portfolio a consistent set of features that each brand was able to use or not, as their needs arose.\u201d<\/em><\/p><\/div><\/div><div class=\"tab\" data-tab=\"c0d6d689-9361-4d2a-bdf4-e8ca423520c6\"><div class=\"tab-title\"><a href=\"#\"><span><h3 class=\"infoitem-title\">Innovation and agility<\/h3><\/span><\/a><\/div><div class=\"tab-inner\"><p>MillerKnoll\u2019s innovation and efficiency is no longer hindered by disparate teams, repeated tasks, and a lack of collaboration. The platform creates new levels of flexibility that enable the team to provide consistently high site quality, while tailoring a customer journey and overall atmosphere for each brand and its audience.<br><br><em>\u201cWe got better line of sight into the IT work happening, and that helped us identify the processes we could change. Having metrics helped us realize there are other things we can explore beyond processes and take a more holistic view.\u201d<\/em><\/p><\/div><\/div><div class=\"tab\" data-tab=\"0db327d6-e5de-4d4d-a660-11aaa14d766d\"><div class=\"tab-title\"><a href=\"#\"><span><h3 class=\"infoitem-title\">Ready to scale<\/h3><\/span><\/a><\/div><div class=\"tab-inner\"><p>Capgemini ensured the platform was built to scale and could grow along with MillerKnoll so the company can be ready for a dynamic market. The collaboration included extensive talks about upcoming trends, business goals, and the trajectory of the retail sector in general.<br><br><em>\u201cIn the digital space, we recognize that our customers want an intuitive and personalized experience. We are working to build the future of those technologies to support our ongoing customer needs.\u201d<\/em><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<div class=\"wp-block-cg-blocks-autocloud-form undefined autocloudform\"><div class=\"section--autoCloud-form\"><div class=\"wrapperAutoCloudSection\" id=\"linkToForm\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-12 col-lg-6 left-img align-self-center escaper-left\"><\/div><div class=\"  col-md-12\"><div class=\"autoCloudForm\"><h3 class=\"formHelpText\">Connect with us<\/h3>\t\t<div class=\"mf_forms__container \">\n\t\t\t\t\t\t\t\t<form id=\"mf_form_491528_1495699653\" class=\"mf_form__form row needs-validation\" action=\"\" method=\"post\" enctype=\"multipart\/form-data\" data-nosnippet>\n\n\t\t\t\t<div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"text\" class=\"form-control\" id=\"_mf_447347_4096_1676851036\" name=\"_mf_447347_4096\" placeholder=\"First Name\" required \/><label for=\"_mf_447347_4096_1676851036\" class=\"form-label\">First Name <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\" role=\"alert\">First Name is not valid.<\/div><\/div><div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"text\" class=\"form-control\" id=\"_mf_447347_5963_840868895\" name=\"_mf_447347_5963\" placeholder=\"Last Name\" required \/><label for=\"_mf_447347_5963_840868895\" class=\"form-label\">Last Name <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\" role=\"alert\">Last Name is not valid.<\/div><\/div><div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"text\" class=\"form-control\" id=\"_mf_447347_2522_2239029106\" name=\"_mf_447347_2522\" placeholder=\"Company\" required \/><label for=\"_mf_447347_2522_2239029106\" class=\"form-label\">Company <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\" role=\"alert\">Company is not valid.<\/div><\/div><div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"email\" class=\"form-control\" id=\"_mf_447347_8100_3675285544\" name=\"_mf_447347_8100\" placeholder=\"Email\" required \/><label for=\"_mf_447347_8100_3675285544\" class=\"form-label\">Email <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\" role=\"alert\">Email is not valid.<\/div><\/div><div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"text\" class=\"form-control\" id=\"_mf_491528_3794_3953365034\" name=\"_mf_491528_3794\" placeholder=\"Job Title\" required \/><label for=\"_mf_491528_3794_3953365034\" class=\"form-label\">Job Title <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\" role=\"alert\">Job Title is not valid.<\/div><\/div><div class=\"mf-field-wrapper  col-sm-12\">\n\t\t<div class=\"form-check checkbox-controls\">\n\n\t\t\t<input type=\"checkbox\" id=\"_mf_447347_7122_733815544\" class=\"form-check-input\"\n\t\t\t\tname=\"_mf_447347_7122[]\"\n\t\t\t\tvalue=\"1\"\n\t\t\t\trequired\n\t\t\t>\n\n\t\t\t<label for=\"_mf_447347_7122_733815544\" class=\"form-check-label consent-text\">\n\t\t\t\tI agree to Capgemini collecting &amp; processing my personal data to allow me to receive information on Capgemini services. For further information, please see our<a href=\"https:\/\/www.capgemini.com\/us-en\/privacy-policy\/\"> Privacy Notice<\/a>. &nbsp;\t\t\t<\/label>\n\n\t\t<\/div>\n\t\t<\/div>\t\t\t<div class=\"mf_field mf_field--hidden \">\n\t\t\t\t<label for=\"_mf_491528_6165_1277504817\">Page title\t\t\t\t\t<\/label>\n\t\t\t\t<input type=\"hidden\" id=\"_mf_491528_6165_1277504817\" class=\"mf_field__input empty\" name=\"_mf_491528_6165\" data-validate=\"text\" value=\"MillerKnoll operates as one B2C enterprise\"  \/>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"mf_field mf_field--hidden \">\n\t\t\t\t<label for=\"_mf_491528_8696_1018198870\">Page URL\t\t\t\t\t<\/label>\n\t\t\t\t<input\n\t\t\t\t\ttype=\"hidden\"\n\t\t\t\t\tid=\"_mf_491528_8696_1018198870\"\n\t\t\t\t\tclass=\"mf_field__input empty\"\n\t\t\t\t\tname=\"_mf_491528_8696\"\n\t\t\t\t\tdata-validate=\"text\"\n\t\t\t\t\tvalue=\"https:\/\/www.capgemini.com\/us-en\/news\/client-stories\/millerknoll-operates-as-one-b2c-enterprise\/\"\n\t\t\t\t\t\t\t\t\t\/>\n\t\t\t<\/div>\n\t\t\t\t\t<script type=\"text\/javascript\">\n\t\t\tvar utmSourceInputId = \"_mf_491528_8841_3725696009\";\n\t\t\twindow.MF = window.MF || {}; 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