{"id":561155,"date":"2019-05-29T09:47:00","date_gmt":"2019-05-29T09:47:00","guid":{"rendered":"https:\/\/www.capgemini.com\/us-en\/?post_type=client-story&#038;p=561155"},"modified":"2025-12-11T05:58:14","modified_gmt":"2025-12-11T10:58:14","slug":"tropical-smoothie-cafe-growth-required-a-new-recipe-for-technology-support","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/us-en\/news\/client-stories\/tropical-smoothie-cafe-growth-required-a-new-recipe-for-technology-support\/","title":{"rendered":"Tropical Smoothie Cafe growth required a new recipe for technology support"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/TSC_RainbowArray_02-2.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/TSC_RainbowArray_02-2.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/TSC_RainbowArray_02-2.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/TSC_RainbowArray_02-2.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/TSC_RainbowArray_02-2.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/TSC_RainbowArray_02-2.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/TSC_RainbowArray_02-2.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/TSC_RainbowArray_02-2.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/TSC_RainbowArray_02-2.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Client Stories<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Tropical Smoothie Cafe growth required a new recipe for technology support<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2022\/05\/Tropical-Smoothie-Cafe-growth-required-a-new-recipe-for-tech-support-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download the client story<\/span><span class=\"type\">695 KB pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/us-en\/news\/client-stories\/tropical-smoothie-cafe-growth-required-a-new-recipe-for-technology-support\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/us-en\/news\/client-stories\/tropical-smoothie-cafe-growth-required-a-new-recipe-for-technology-support\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">One of the leading fast-casual restaurants in the U.S. needed to strengthen its expanding franchisee network with consistent and reliable technology support. Capgemini\u2019s Agile Store solution delivered a single point of contact to call and a dedicated website to submit and track technology-related issues, so franchisees could concentrate on delivering a great guest experience.<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>According to the U.S. Department of Health and Human Services, Americans eat less than the recommended amounts of vegetables, fruits, whole-grains, dairy products, and oils every day.<\/p>\n\n\n\n<p>Tropical Smoothie Cafe is committed to supporting healthier lifestyles. It is guided by a simple belief: when you eat better, you feel better. With more than 730 U.S. locations, it is known for its better-for-you food and smoothies with a tropical twist.<\/p>\n\n\n\n<p>The company was growing exponentially and, as the number of locations increased, so did the complexity of the franchisee\u2019s technical-support needs. Tropical Smoothie Cafe selected Capgemini to develop a universal technology support model to consolidate and standardize processes. Now, franchisees can contact Cafe Tech Support to get all of their IT needs addressed quickly, often during the first contact with the support team. <\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Tropical Smoothie Cafe finds new recipe for tech support\" width=\"960\" height=\"540\" src=\"https:\/\/www.youtube.com\/embed\/TqKpCJJoHQY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Capgemini\u2019s <a href=\"https:\/\/www.capgemini.com\/us-en\/solutions\/agile-store-solutions\/\">Agile Store solution<\/a> provides a range of technologies and services to help restaurants and retailers reimagine and remake their store and restaurant channels, offering greater convenience and value to customers and guests, while transforming operations to be more efficient and contribute to increased profitability.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/4\/2019\/03\/Tropical-Smoothie-landing-page.jpg\" alt=\"\" class=\"wp-image-90395\"\/><\/figure>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Capgemini&#8217;s Agile Store solution streamlined IT support, providing a single point of contact and a dedicated website for issue tracking. This allowed franchisees to focus on delivering an excellent guest experience, aligning with the cafe&#8217;s commitment to promoting healthier lifestyles. <\/p>\n","protected":false},"author":103,"featured_media":561162,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"d9b65e15-6e78-472e-afca-66cd800964ab\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","client_logo_id":0,"client_logo_url":"","primary_term":"","featured_focal_points":""},"tags":[],"brand":[],"service":[38],"industry":[66,291,246,88],"partners":[],"country":[324],"content-group":[],"class_list":["post-561155","client-story","type-client-story","status-publish","has-post-thumbnail","hentry","service-enterprise-management","industry-healthcare","industry-hospitality-travel","industry-retail","industry-retail-wholesale-trade","country-usa"],"yoast_head":"<!-- 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