{"id":526973,"date":"2021-05-11T12:26:00","date_gmt":"2021-05-11T12:26:00","guid":{"rendered":"https:\/\/www.capgemini.com\/us-en\/?post_type=client-story&#038;p=526973"},"modified":"2025-03-05T05:29:06","modified_gmt":"2025-03-05T10:29:06","slug":"improving-user-experience-with-oracle-managed-services-automation","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/us-en\/news\/client-stories\/improving-user-experience-with-oracle-managed-services-automation\/","title":{"rendered":"Improving user experience with Oracle managed services automation"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header header--sub2 header--sub2b header--insights1  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/07\/4058-Office-depot-client-story-Web-banner.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/07\/4058-Office-depot-client-story-Web-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/07\/4058-Office-depot-client-story-Web-banner.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/07\/4058-Office-depot-client-story-Web-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/07\/4058-Office-depot-client-story-Web-banner.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/07\/4058-Office-depot-client-story-Web-banner.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/07\/4058-Office-depot-client-story-Web-banner.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/07\/4058-Office-depot-client-story-Web-banner.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/07\/4058-Office-depot-client-story-Web-banner.jpg\" class=\"header-img header-img-d\" alt=\"4058-Office-depot-client-story-Web-banner\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-10 offset-md-1\"><div class=\"box\"><div class=\"box-title\"><h1 data-maxlength=\"34\">Improving user experience with Oracle managed services automation<\/h1><\/div><p class=\"\">A leading retailer of office supplies needed to transform and adopt a unique omnichannel delivery model<\/p><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content section--story-content article-body\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p><strong>Industry:<\/strong> Retail<\/p>\n\n\n\n<p><strong>Location:<\/strong> North America<\/p>\n\n\n\n<p><strong>Technology and services:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Oracle Intelligent Digital Aide<\/li>\n\n\n\n<li>Business Process Framework<\/li>\n\n\n\n<li>Capgemini CloudNow Innovate methodology<\/li>\n\n\n\n<li>Oracle Cloud: EPM, SCM, HCM, Finance<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-business-need\">Business need<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The company needed to automate services and optimize its user experience to support its expansion after a recent acquisition<\/li>\n\n\n\n<li>A Capgemini partner since 2007, it wanted to build upon several major projects including Oracle E-Business Suite and cloud implementation for supply-chain management, human capital management (HCM) Oracle Time and Labor, and service contracts<\/li>\n\n\n\n<li>It needed to minimize run costs and provide a consistent and standard support-process experience to end users<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-solution\">Solution<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Delivered Capgemini\u2019s ADMnext (a full stack of disruptive, business-focused, transformation, and adaptive ADM services) and cloud acceleration toolkit solutions to streamline management functions for finance, supply chain, human capital, and enterprise performance<\/li>\n\n\n\n<li>Provided Platform-as-a-Service (visual builder cloud service and industrial control systems) support for building enterprise applications in the cloud<\/li>\n\n\n\n<li>Deployed Virtual Visual Management (eVVM), Oracle Intelligent Digital Aide (OIDA), and Business Process Focus (BPF) tools for service improvements<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-results\">Results<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The solution integrated managed services into the company\u2019s processes, minimizing run costs through automation and improving the user experience<\/li>\n\n\n\n<li>Delivered a standard application management services (AMS) model and automation of repeatable and routine tasks in managed services<\/li>\n\n\n\n<li>Provided a smooth support process experience for 66,000 associates<\/li>\n\n\n\n<li>Established one partner to serve two companies in charge of its Cloud HCM, enterprise resource planning, and enterprise performance-management support needs<\/li>\n<\/ul>\n\n\n\n<p>As an Oracle Platinum Partner, Capgemini is well positioned to help clients transform and thrive in the digital economy. Our Oracle Cloud applications and solutions can be optimized for specific needs across a variety of use cases to quickly deliver tangible value at a lower cost.<\/p>\n\n\n\n<p>For more information, please visit our <a href=\"https:\/\/www.capgemini.com\/us-en\/partner\/oracle\/\">Oracle Partner<\/a> page.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":39,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"{\"uuid\":\"a314bca8-cda2-4054-99d1-d2b0bc6a5fa2\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"6b7db770-f23e-44ec-bf44-a99627504913\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","client_logo_id":0,"client_logo_url":"","primary_term":"","featured_focal_points":""},"tags":[],"brand":[],"service":[],"industry":[],"partners":[173],"country":[324],"content-group":[],"class_list":["post-526973","client-story","type-client-story","status-publish","hentry","partners-oracle","country-usa"],"yoast_head":"<!-- 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