{"id":514905,"date":"2019-06-25T14:05:00","date_gmt":"2019-06-25T14:05:00","guid":{"rendered":"https:\/\/www.capgemini.com\/us-en\/?post_type=client-story&p=514905"},"modified":"2025-03-05T06:22:15","modified_gmt":"2025-03-05T11:22:15","slug":"major-tire-and-wheel-retailer-uses-ai-driven-pva-to-better-connect-with-customers","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/us-en\/news\/client-stories\/major-tire-and-wheel-retailer-uses-ai-driven-pva-to-better-connect-with-customers\/","title":{"rendered":"Major tire and wheel retailer uses AI driven PVA to better connect with customers"},"content":{"rendered":"\n
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Major tire and wheel retailer uses AI driven PVA to better connect with customers<\/h1><\/div>
Download report<\/a><\/div>File size: 825 KB<\/span>File type: application\/pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n
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Experience is Everything<\/h2>\n\n\n\n

Client challenges<\/strong><\/p>\n\n\n\n

A major US tire and wheel retailer wanted to sharpen its competitive edge by improving the customer experience and strengthening its omnichannel presence. Specifically, the retailer wanted to roll out a technology solution that would enable it to better connect with customers booking appointments with its service center, and reinforce its reputation as a forward-thinking, technology-minded organization.<\/p>\n\n\n\n

Solution<\/strong><\/p>\n\n\n\n

Together with Capgemini, the tire retailer rolled out an AI-driven Personalized Voice Assistant (PVA) powered by the latest Intel\u00ae technologies as well as Google\u2019s Cloud platform. Using natural language processing the solution enables customers to use voice to book appointments with the service center from either their mobile phone, Google Home\/Assistant or Amazon Alexa devices.<\/p>\n\n\n\n

Results<\/strong><\/p>\n\n\n\n