{"id":514875,"date":"2021-03-23T13:54:51","date_gmt":"2021-03-23T13:54:51","guid":{"rendered":"https:\/\/www.capgemini.com\/us-en\/?post_type=client-story&#038;p=514875"},"modified":"2026-04-14T04:58:22","modified_gmt":"2026-04-14T09:58:22","slug":"improving-it-service-management-for-salling-group-with-a-servicenow-solution","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/us-en\/news\/client-stories\/improving-it-service-management-for-salling-group-with-a-servicenow-solution\/","title":{"rendered":"Improving IT Service Management for Salling Group with a ServiceNow solution"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/03\/Capgemini_Client-story_Salling-Group_crop1.webp?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/03\/Capgemini_Client-story_Salling-Group_crop1.webp?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/03\/Capgemini_Client-story_Salling-Group_crop1.webp?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/03\/Capgemini_Client-story_Salling-Group_crop1.webp?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/03\/Capgemini_Client-story_Salling-Group_crop1.webp?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/03\/Capgemini_Client-story_Salling-Group_crop1.webp?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/03\/Capgemini_Client-story_Salling-Group_crop1.webp?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/03\/Capgemini_Client-story_Salling-Group_crop1.webp?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/03\/Capgemini_Client-story_Salling-Group_crop1.webp\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:35% 15%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Improving IT Service Management for Salling Group with a ServiceNow solution<\/h1><\/div><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section--story-content article-body section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div><div class=\"article-text article-quote-text\">\n<p class=\"wp-block-paragraph\">Salling Group A\/S (formerly Dansk Supermarked A\/S) is Denmark\u2019s largest retailer, with a market share of 34.9%. Salling Group talks about how a new ITSM implementation based on the ServiceNow technology and Capgemini as an implementation partner has transformed the agility of the IT Service department.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-embed-handler wp-block-embed-embed-handler wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Improving IT Service Management for Salling Group with a ServiceNow solution\" width=\"960\" height=\"540\" src=\"https:\/\/www.youtube.com\/embed\/RmEVpeqCRtQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">For our <a href=\"https:\/\/www.capgemini.com\/us-en\/about-us\/technology-partners\/servicenow\/\">ServiceNow<\/a> Capabilities, visit our partner page.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contact our experts today to learn about maximizing your IT business value with Service Integration.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Salling Group A\/S (formerly Dansk Supermarked A\/S) is Denmark\u2019s largest retailer, with a market share of 34.9%. Salling Group talks about<\/p>\n","protected":false},"author":39,"featured_media":716374,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"e5cd2a0c-3bd0-423a-94a2-0ab9d81ae77a\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","client_logo_id":0,"client_logo_url":"","primary_term":"","featured_focal_points":""},"tags":[],"brand":[],"service":[],"industry":[],"partners":[178],"country":[],"content-group":[],"class_list":["post-514875","client-story","type-client-story","status-publish","has-post-thumbnail","hentry","partners-servicenow"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salling Group: ServiceNow ITSM Improvement<\/title>\n<meta name=\"description\" content=\"Salling Group A\/S (formerly Dansk Supermarked A\/S) is Denmark\u2019s largest retailer, with a market share of 34.9%. 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