{"id":514864,"date":"2021-03-23T13:50:41","date_gmt":"2021-03-23T13:50:41","guid":{"rendered":"https:\/\/www.capgemini.com\/us-en\/?post_type=client-story&#038;p=514864"},"modified":"2025-03-05T05:37:58","modified_gmt":"2025-03-05T10:37:58","slug":"cable-call-center-customer-service","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/us-en\/news\/client-stories\/cable-call-center-customer-service\/","title":{"rendered":"Exceptional service through customer centricity"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header header--sub2 header--sub2b header--insights1  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/03\/2748-COX-Solution-Center-Web-Banner-e1590113998333.png?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/03\/2748-COX-Solution-Center-Web-Banner-e1590113998333.png?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/03\/2748-COX-Solution-Center-Web-Banner-e1590113998333.png?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/03\/2748-COX-Solution-Center-Web-Banner-e1590113998333.png?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/03\/2748-COX-Solution-Center-Web-Banner-e1590113998333.png?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/03\/2748-COX-Solution-Center-Web-Banner-e1590113998333.png?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/03\/2748-COX-Solution-Center-Web-Banner-e1590113998333.png?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/03\/2748-COX-Solution-Center-Web-Banner-e1590113998333.png?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/03\/2748-COX-Solution-Center-Web-Banner-e1590113998333.png\" class=\"header-img header-img-d\" alt=\"2748-COX-Solution-Center-Web-Banner-e1590113998333\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-10 offset-md-1\"><div class=\"box\"><div class=\"box-title\"><h1 data-maxlength=\"34\">Exceptional service through customer centricity<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4\"><div><a href=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/03\/2546_cable-call-center-customer-service-client_story.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\">Download report<\/a><\/div><a class=\"button-download--small button--turquois  \" type=\"download\" href=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/03\/2546_cable-call-center-customer-service-client_story.pdf\" target=\"_blank\" title=\"opens in a new window\" rel=\"noopener noreferrer\"><span>File size: 148 KB<\/span><span>File type: application\/pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content section--story-content article-body\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p class=\"wp-block-paragraph\">Customer service is absolutely vital in the telecommunications and cable industries. Retaining customers, acquiring new ones, and ensuring they have their needs met is a difficult balance to strike, especially for companies with siloed, legacy customer service systems.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Capgemini and Pega stepped in to work with a leading telecommunications and cable provider to ensure that its service capabilities were ahead of the curve. Through customer data unification and a Next-Best Action predictive algorithm, service agents are able to be more efficient, solve issues in less time, and even reduce the number to technicians and trucks that are required to be out in the field.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Are you looking to enhance your service team\u2019s operational efficiency? Read our story and feel free to contact us to learn more.<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>&#91;proper_form id=447347]<\/code><\/pre>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":39,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"{\"uuid\":\"98ddfb02-1b92-404f-87d9-86b0971a8462\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"51ffa07d-f44d-47da-b0c2-6cd548b96345\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","client_logo_id":0,"client_logo_url":"","primary_term":"","featured_focal_points":""},"tags":[],"brand":[],"service":[],"industry":[97],"partners":[174],"country":[324],"content-group":[],"class_list":["post-514864","client-story","type-client-story","status-publish","hentry","industry-telecoms","partners-pega-systems","country-usa"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - 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