{"id":514633,"date":"2021-03-23T09:35:13","date_gmt":"2021-03-23T09:35:13","guid":{"rendered":"https:\/\/www.capgemini.com\/us-en\/?post_type=client-story&#038;p=514633"},"modified":"2026-04-21T04:26:25","modified_gmt":"2026-04-21T09:26:25","slug":"scottish-waters-digital-transformation-introduces-automation","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/us-en\/news\/client-stories\/scottish-waters-digital-transformation-introduces-automation\/","title":{"rendered":"Scottish Water\u2019s digital transformation introduces automation"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/03\/scottish_water.png?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/03\/scottish_water.png?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/03\/scottish_water.png?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/03\/scottish_water.png?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/03\/scottish_water.png?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/03\/scottish_water.png?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/03\/scottish_water.png?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/03\/scottish_water.png?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/us-en\/wp-content\/uploads\/sites\/30\/2021\/03\/scottish_water.png\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Scottish Water\u2019s digital transformation introduces automation<\/h1><\/div><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section--story-content article-body section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div><div class=\"article-text article-quote-text\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Scottish Water&#8217;s digital transformation provides a blueprint for other businesses to follow when introducing automation to bolster previously manual processes<\/p>\n<\/blockquote>\n\n\n\n<p><strong>Region:<\/strong> UK<\/p>\n\n\n\n<p><strong>Sector:<\/strong> Energy and utilities<\/p>\n\n\n\n<p><strong>Client challenge:<\/strong> Scottish Water recognized the need to shift away from manual ways of working and begin implementing automation to support its processes<\/p>\n\n\n\n<p><strong>Solution:<\/strong> Scottish Water began its transformation by creating a strategy that established four key objectives: differentiating the customer experience, keeping customer prices low, ensuring that its assets and services would be resilient, reliable, and secure, and supporting the Scottish economy<\/p>\n\n\n\n<p>Since the announcement of its <a href=\"https:\/\/www.capgemini.com\/gb-en\/2018\/04\/scottish-water-announces-world-class-digital-partnership\/\">partnership with Capgemini<\/a>, Scottish Water has launched a multi-faceted digital transformation project. This included an app that cuts the inspection request time needed to connect customers to the water network from five days to four hours. The <a href=\"https:\/\/www.scottishwater.co.uk\/en\/About-Us\/News-and-Views\/160719-Paperless-Awards-Win\">hi-tech mobile process<\/a>, created by Scottish Water and Capgemini, means developers no longer face time consuming delays for on-site inspections to provide connections for their customers.<\/p>\n\n\n\n<p>Scottish Water began its transformation by creating a strategy that established four key objectives: differentiating the customer experience, keeping customer prices low, ensuring that its assets and services would be resilient, reliable, and secure, and supporting the Scottish economy \u2013 to find out more, read\u00a0<a href=\"https:\/\/www.capgemini.com\/au-en\/2019\/07\/how-to-manage-digital-transformation-projects-the-scottish-water-story\/\">a blog post about their journey<\/a>\u00a0or listen to\u00a0<a href=\"https:\/\/www.capgemini.com\/insights\/research-library\/cloud-realities-season-3\/\">a podcast<\/a>\u00a0in which\u00a0John Cairney,\u00a0Head of Strategy and Architecture at Scottish Water\u00a0and\u00a0Paul Haggerty,\u00a0Head of Water sector at Capgemini UK, discuss the role of automation in Scottish Water\u2019s digital transformation journey.<\/p>\n\n\n\n<p>https:\/\/w.soundcloud.com\/player\/?visual=true&#038;url=https%3A%2F%2Fapi.soundcloud.com%2Fusers%2F531910716&#038;show_artwork=true&#038;maxwidth=960&#038;maxheight=1000&#038;dnt=1<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Scottish Water\u2019s digital transformation provides a blueprint for other businesses to follow when introducing automation to bolster previously manual processes<\/p>\n","protected":false},"author":39,"featured_media":560720,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"fc19d09c-203e-4b00-9fee-053530910130\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","client_logo_id":0,"client_logo_url":"","primary_term":"","featured_focal_points":""},"tags":[],"brand":[],"service":[252],"industry":[],"partners":[],"country":[],"content-group":[],"class_list":["post-514633","client-story","type-client-story","status-publish","has-post-thumbnail","hentry","service-application-development-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast 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