Future Franchise Services drive frictionless operations

Service experience is more important than ever. Eighty-six percent of buyers will pay more for a better customer experience and 92 percent say they will completely abandon a brand after two or three negative experiences.

How can your franchisees make every interaction a positive one, to best serve customers, and deliver on your promises as a franchise?

Capgemini’s Future Franchise Services (powered by ServiceNow) can enhance service delivery and customer experience by delivering frictionless franchise operations. It is a solution that lets you rapidly implement a range of services that provide a holistic, effective, and user-friendly approach to managing and automating franchise and retail workflows.

Download Drive frictionless operations with Future Franchise Services to learn how to deliver exceptional experiences and sustainable business outcomes.