SAP Customer Experience

Do you know your customers at each step of their journey? Are you making the right connections across every touch point?

Customer experience matters to every business.

The only constant in today’s experience economy is change. Customer expectations and buyer demands are rapidly evolving, setting a new norm for experiences that are distinct, personalized, superior, and intuitive – at every touchpoint, every time. Whether you’re B2C or B2B, whether your audience consists of consumers, constituents, partners, or employees, your success depends on delivering seamless, engaging experiences.

That’s the power of the SAP Customer Experience portfolio.

The SAP Customer Experience portfolio covers every step in the process, from the first contact a customer has with a company through to when they choose to buy, by integrating various solutions for marketing, sales, and customer relationship management.

Deliver experiences your customers expect. 

Capgemini helps companies leverage the power of SAP Customer Experience solutions to deliver personal, unique, trusted, and connected customer experiences.

Our SAP Customer Experience suite of offerings allows our clients to transform their relationships with their customers and create experiences which provide rapid and sustainable value, both for their end-customer and their own organization.

eCommerce – delivering personalized e-commerce experiences

Sales and service solutions

Award-winning customer-experience skillsets

Capgemini knows customer experience. We combine our customer-experience know-how with proven services for SAP Customer Experience implementation, integration, and optimization. So, you can understand, anticipate, and exceed customer expectations throughout the entire buying journey.

Whether you’re B2C, B2B, or D2C, whether you’re regional or multinational, whether you manage a single e-commerce site or numerous channels – Capgemini can help you deliver exceptional, unified experiences across touchpoints, devices, and geographies.

Capgemini boasts a broad range of expertise and successes in customer-experience initiatives, including:

  • Leader: Gartner’s 2021 Magic Quadrant for SAP S/4HANA Application Services
  • #1 globally for SAP S/4HANA certifications
  • #2 globally for SAP Customer Experience certifications
  • 1,500+ SAP Customer Experience skilled consultants
  • 490+ SAP Customer Experience certified consultants
  • More than 500 e-commerce experts
  • Success with numerous commerce engagements in the past 10 years
  • A laudable track record of 92% on-time delivery for commerce initiatives
  • Implementation of SAP Customer Experience solutions at leading organizations around the world

Customer-focused businesses such as EMERGENCY MEDICAL PRODUCTS, EXLTUBE, and others are experiencing firsthand the competitive advantage of customer engagement enabled by Capgemini and SAP Customer Experience.

We help our clients in:

  • Creating experiences that build relationships
  • Continuously evolving and reinventing brand purpose and propositions with their customers
  • Embracing humanity, sensitivity, and intuition – grounded in rigorous analysis and cutting-edge technology
  • Delivering agile and scalable CX projects.

Blog post

SAP is redefining – not leaving – mainstream CRM

SAP isn’t exiting mainstream CRM, it is clarifying a leadership position for the future of...

Meet Our Experts

Don Swalinski

Meet Don Swalinski- Vice President, Customer Experience

Wayne Brazille

Meet Wayne Brazille, expert in SAP


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