Intelligent Customer Operations for Healthcare (Life Sciences and Med-Tech focus)

Driving frictionless customer interactions across the healthcare ecosystem

Capgemini’s Intelligent Customer Operations for Healthcare solution puts the patient and customer at the center of your business to deliver a seamless and connected digital health experience.

Our next-generation contact center service solution provides a digitally augmented yet human-centric experience through a persona-influenced service design that integrates humans and technology. This enables you to drive more meaningful, emotive, and frictionless customer relationships with your patients and customers across the entire healthcare and life sciences customer ecosystem – to deliver:

• 25% increase in first contact resolution
• 40% reduction in cost to serve
• 80% reduction in total transaction time
• 5% increase in Net Promoter Score
• 35% reduction in alert case counts