Our application support team goes far beyond handling tickets. We provide a comprehensive set of services to ensure that your site is operating at peak efficiency at all times. Our support consultants are well versed in the management of hardware, software, operating systems, and related integration activities, so you can turn to us to support your entire environment. Working collaboratively with other teams across Capgemini, we can help you successfully execute your growth strategies, including international expansion and unified commerce.
Dedicated Support Teams
Our support organization includes hundreds of experienced professionals fully committed to supporting clients post-launch. Unlike other firms, you can rest assured that our dedicated support teams will never be re-assigned to other implementation projects during busy times.
We evaluate the needs of each client and create a customized plan to manage risk and maximize opportunities.
Digital Industry Expertise
Many of our support consultants have direct retail and eCommerce experience. Having previously worked for online retailers and brands, they bring a real-world view to projects and engagements.
Leveraging our holistic engagement model, our application support consultants are well-versed in digital strategy, experience design, and implementation, which means they’re ready to hit the ground running once you launch.
Full-Service Commerce-Optimized Data Center
We provide the optimal infrastructure for your environment, ensuring high availability and performance whether you use cloud, virtual, or dedicated hosting options.
We understand that site development is just the beginning. If your site also requires hosting, our data center is readily available to provide best-in-class uptime and performance. We combine knowledge of servers, network, and technology, with a solid understanding of the eCommerce platform, to optimize all aspects of your digital store, including infrastructure, systems, applications, and processes.
Our data center is highly scalable with capacity that grows with your business and meets both planned and unplanned surges in demand.
Our digital-optimized data center provides unmatched reliability and redundancy with SSAE-16/SAS-70 Type II certiﬁcation, reliable HVAC, state-of-the-art ﬁre suppression, a multi-layer power grid, and direct access to hundreds of communication networks.
Our data center is PCI compliant, with uniﬁed security management, intrusion detection, data backups, and enhanced code management.
Our Service Offerings:
- DELIVERY MANAGEMENT
- ACCOUNT MANAGEMENT AND APPLICATIONS PLANNING
- APPLICATION CONSULTING, INCLUDING DESIGN, EVALUATION, AND TROUBLESHOOTING
- 24/7/365 APPLICATIONS MONITORING
- ONGOING DEVELOPMENT SUPPORT
- RESPONSE-TIME SLA GUARANTEES
- FULL PROJECT LIFE CYCLE DELIVERY
- POST-LAUNCH PROJECT TRANSITION, EXECUTION, AND DELIVERY
- DEVELOPER TRAINING AND CO-DEVELOPMENT
- COMMISSIONING PROCESS, INCLUDING CODE REVIEW
- AGILE-BASED, SPRINT-CYCLE METHODOLOGY
- CODE AND RELEASE MANAGEMENT
- ROADMAP PLANNING
- SITE TAKEOVERS AND ASSESSMENTS
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