Capgemini’s Digital Ecosystem Platform for Service Integration and Management

Capgemini’s Digital Ecosystem Platform is an advanced Service Integration and Management (SIAM) service offering capabilities that harnesses the flexibility and efficiency of a multi-sourced digital ecosystem so you can deliver business value.

Achieve your business objectives

Our Digital Ecosystem Platform elevates conversations between IT and business customers to focus on business outcomes. With a single-source of data-driven insights, IT can solve all kinds of challenges—including improving the quality and consistency of IT services—and it is positioned to effectively streamline IT operations, thus enabling a move to the cloud. Delivering data-driven IT services is the foundation for agility and a successful digital transformation strategy, which is required to meet new customer expectations and deliver great experiences.

Deliver the outcomes that drive value

SUPERIOR SERVICE QUALITY

  • Truly integrates suppliers
  • Creates single line of sight
  • Provides one version of data

ROBUST GOVERNANCE AND CONTROL

  • Engages business functional leaders
  • Integrates providers, technologies, and capabilities
  • Ensures alignment, cooperation, and accountability

COST SAVINGS AND OPERATIONAL EFFICIENCY

  • Reduces duplication across functions and suppliers
  • Leverages optimized ITIL-based process stacks.


LEADING-EDGE CUSTOMER EXPERIENCE

  • Capgemini’s Digital SIAM automation platform
  • Delivers Amazon-like digital marketplace

RAPID AND AGILE INNOVATION

  • Digital service fabric
  • Pre-configured ServiceNow automation tools
  • Advanced integration technologies (IPaaS)
  • Service governance and operating model

Our Offerings

Strategy & Roadmap Design

  • Multi-provider Service Operating Model Modernization
  • Readiness Assessment & Implementation Plan
  • Hybrid Cloud & SaaS Integration Plan
  • SIAM for Shared Services Transformation Program

Integration Deployment

  • Digital Ecosystem Platform Transformation
  • Service Management Office & Tool Transformation
  • SIAM Function Remediation and Modernization (CMDB, Catalog, SLAs & Analytics, etc.)
  • DevOps & Hybrid Cloud Integration
  • SIAM for Shared Services Deployment

Managed Services

  • SIAM Service Model & Governance Operations
  • SIAM Technology Automation, Evolution & Management
  • SIAM Function cross-tower operations (ITIL, CMDB, Catalog, SLAs & Analytics, etc.)
  • SIAM Unified Hybrid Cloud Management
  • SaaS Synthetic Quality Monitoring and Management

Client Stories

Our Experts

Ryan Murphy

Leading organizations through IT transformation via Cloud services.

Contact us

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