Capgemini’s Digital Ecosystem Platform is an advanced Service Integration and Management (SIAM) service offering capabilities that harnesses the flexibility and efficiency of a multi-sourced digital ecosystem so you can deliver business value.
Achieve your business objectives
Our Digital Ecosystem Platform elevates conversations between IT and business customers to focus on business outcomes. With a single-source of data-driven insights, IT can solve all kinds of challenges—including improving the quality and consistency of IT services—and it is positioned to effectively streamline IT operations, thus enabling a move to the cloud. Delivering data-driven IT services is the foundation for agility and a successful digital transformation strategy, which is required to meet new customer expectations and deliver great experiences.
Deliver the outcomes that drive value
SUPERIOR SERVICE QUALITY
- Truly integrates suppliers
- Creates single line of sight
- Provides one version of data
ROBUST GOVERNANCE AND CONTROL
- Engages business functional leaders
- Integrates providers, technologies, and capabilities
- Ensures alignment, cooperation, and accountability
COST SAVINGS AND OPERATIONAL EFFICIENCY
- Reduces duplication across functions and suppliers
- Leverages optimized ITIL-based process stacks.
LEADING-EDGE CUSTOMER EXPERIENCE
- Capgemini’s Digital SIAM automation platform
- Delivers Amazon-like digital marketplace
RAPID AND AGILE INNOVATION
- Digital service fabric
- Pre-configured ServiceNow automation tools
- Advanced integration technologies (IPaaS)
- Service governance and operating model