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How document automation enhances the B2B customer experience

Documentation drives B2B commerce, but the traditional methods of handling these processes are slow and outdated.

With the global B2B eCommerce market projected to top $6.7 trillion, organizations need to invest today in optimizing their buyers’ path to purchase and the documentation required along the way.

Self-service is the driving force behind today’s winning B2B experiences, as 67% of buyers prefer digital self-service to traditional touchpoints, and these experiences require technical, intricate documentation solutions.

In this piece, readers will learn about:

  • The challenges and opportunities of building automated documentation solutions
  • How these solutions work within SAP technologies
  • Why selecting the right SAP partner is critical to success.

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