Gone are the days in which engineering excellence alone was enough to keep an automotive company ahead. Daniel Davenport, Principal, Automotive Capgemini Invent, discusses the methodology Capgemini has created with Smart Mobility Connect. This Customer Engine brings the technology, deep insight, and cross-industry expertise to quickly develop and implement innovative services to disrupt the market and surpass customers’ expectations.
Capgemini and Salesforce are accelerating the customer journey by providing a customer engine for the automotive industry, Smart Mobility Connect. Smart Mobility Connect brings the mobility ecosystem of the future to life through three core pillars: connected customer, connected services and products, and connected ecosystem.
The Customer Engine is a strategically-curated, client-tested collection of reusable assets that enables the rapid delivery of new capabilities like contactless commerce, digital sales models, and complex ecosystem integration.