Single-view systems cannot handle modern communications customers

Publish date:

Moving from individual interactions to meaningful, context-based customer engagement in telecommunications

Today’s digital-native society has redefined standards for customer experience, but Communications Service Providers (CSPs) have not kept their experiences up to par.

The issue is an over-reliance on legacy billing systems that are ill-suited to handling the complexity inherent in demands from CSP customers. These platforms are meant for individual record-keeping, not handling contextual, personalized interactions.

However, there is a way forward. Through a Legacy Isolation through Digital Architecture (LIDA) approach, these organizations can quickly augment their existing digital ecosystem to deliver on customer needs. Our PoV here dives into:

  • The reason CSPs have fallen behind
  • How microservices can get CSPs to market faster
  • The value of a persistent customer context layer.

Download our report now and start delivering on your customers’ expectations

B2B Telco PoV

File size: 3.11 MB File type: PDF

Related Resources

Telecom

B2B Digital Telco Operator Observatory

For B2B telco operators, the future hinges on the ability to transform from a communications...

Telecom

Re-invent the Customer Experience with 5G

How Telco Operators and industry players can leverage new network capabilities to enable new...

cookies.

By continuing to navigate on this website, you accept the use of cookies.

For more information and to change the setting of cookies on your computer, please read our Privacy Policy.

Close

Close cookie information