Transformation means service is no longer a cost center

Publish date:

A touchless future will make service the new face of sales

The pandemic changed consumer behavior forever. Research shows 77 percent of consumers will be more cautious about cleanliness, health, and safety in the post-pandemic era.

Touchless service embraces new advanced automation tools that create internal efficiencies and empower both customers and employees with actionable information. Customer service and infield touchpoints powered by these technologies are now the best and, in some cases, the only opportunity to connect with customers.

Capgemini helps companies across industries rethink the journey they provide for both customers and employees in order to provide better experiences. Our talent, tools, and processes help companies and brands leverage digital channels to engage and inspire buyers and consumers.

Read Stop thinking about service as a cost center to support a service transformation and make it the new face of sales.

Thank you for downloading (Stop thinking about service as a cost center). The POV has been sent to your entered email address.

We are sorry, the form submission failed. Please try again.


Related Resources

Customer Experience

Boost revenue and increase loyalty with Capgemini and Microsoft

EaaS transforms the relationship between manufacturers, B2B enterprises, and end customers...

Customer Experience

Boost revenue and customer loyalty with Equipment-as-a-Service

A servitization model transforms sales, engages customers, and creates new revenue...

Customer Experience

Servitization moves to discrete manufacturing

IoT, cloud, and artificial intelligence provide a pathway to recurring revenue


By continuing to navigate on this website, you accept the use of cookies.

For more information and to change the setting of cookies on your computer, please read our Privacy Policy.


Close cookie information