The digital economy has changed business forever, providing seemingly endless opportunities for organizations to grow and reach their customers like never before. But it has also brought unique challenges that demand new solutions to meet the needs of today’s customer.
A recent study showed that 75 percent of companies believe they are customer-centric, but only 30 percent of their customers agree. This gap shows that many organizations are struggling to meet customer-service needs in a time when customers demand a seamless experience from the moment they begin to engage on your website or in a physical store through to sales, e-commerce, support, and the experience of dealing with field teams.
|Capgemini’s expertise with delivering digital transformations enables organizations to provide an entire end-to-end customer experience and gain a competitive edge in the digital age. Together, we empower your people to deliver an enhanced customer experience, increased loyalty, revenue growth, and greater efficiency.
Our partnership with SAP and its Service Cloud portfolio provides essential tools for your organization to perform at its best.
Download our PoV The road to digital-service excellence to learn more.
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