Navigating Disruption: Customer

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Companies are facing multiple challenges: a collapse of their current business models, ongoing support and engagement of customers and employees, and overwhelmed business technology tools and systems.

In this webcast, our experts will address questions such as:

  • The 7 habits of the digital revolution
  • How to build and maintain loyalty with new buying and consumption patterns
  • Where to start your customer experience journey
  • Which sectors are being affected the most when it comes to CX?
  • What are the 2 to 3 most important areas a brand should focus on in the current business environment as it pertains to customer experience?
  • In a work from home environment, what’s going to happen to creativity? How can remote teams be inspired to be innovative, creative and keep the customer-centric approach – the main pillar of CX?
  • How do you see customer behavior’s changing in the long term? Will customer expectations be forever changed?
  • How do we expect the retail experience to be re-invented as we phase out of COVID, and going forward?

Watch the webinar on-demand

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Our Featured Experts

Jonathan Brassington

Expert in BPM, Enterprise Integrations, SOA

Michelle Berryman

Expert in Cloud and Digital Transformation

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