Driving customer satisfaction with real-time data

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Network Monitoring and Real-time Correlation Engine provides the insights needed to proactively solve issues.

When people say that information is power, they’re actually talking about data. And as networking and telecommunications companies are increasingly realizing, the ability to extract, read, and act on key data is the answer to business optimization, and to eventually creating a positive customer experience.

Capgemini’s Network Monitoring and Real-time Correlation Engine (NRCE) provides a service-level health view of a network by dynamically ingesting, correlating, aggregating, and calculating points of interest (POI) based on telemetry readings and call volumes.

These challenges are not new. Network outages are common, so being proactive not only reduces response costs but also improves client satisfaction. Most companies have the data within their enterprise but lack the right platform to bring it together to support the business. It is time to harness this data with NRCE.

NCRE has already delivered business results for one of our clients, a top-ten multichannel video service provider:

NRCE brings together multiple, diverse data points to deliver real-time information that impacts the bottom line and improves the customer experience. Capgemini understands how to use data to your advantage to help support your business goals and deliver a competitive edge.

Connecting with your customer and delivering an excellent experience increases the adoption of other service offerings. Every interaction you have with a customer should strive to differentiate, personalize, and drive loyalty.

Read more about NCRE in Leverage network and operational data to increase customer satisfaction.

Leverage network and operations...

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