Customer experience and a global automotive recovery

Publish date:

Forrester and Capgemini explore how to react

The expectations of the automotive consumer were in flux coming into 2020. A global pandemic has thrown those changes into different directions. How will consumers react? What updates to the customer experience will be required to meet the new set of demands?

Take a look at this webinar featuring experts from Forrester and Capgemini to hear about:

  • The Forrester Automotive Customer Experience Index and how it shows the importance of the customer experience to company success
  • The Capgemini Customer Experience Audit measuring OEMs readiness for the new normal
  • How the automotive markets in China and Germany have restarted and what they see from their customers
  • Learnings from the global experience to improve the recovery in North America.

Download the webinar

Thank you for downloading our webinar, please check your inbox for the content.

We are sorry, the form submission failed. Please try again.


By continuing to navigate on this website, you accept the use of cookies.

For more information and to change the setting of cookies on your computer, please read our Privacy Policy.


Close cookie information