Contact Center Modernization-Banking

Publish date:

Contact Center Modernization

Capgemini’s Contact Center Modernization solution connects together the world-class CRM functionality of Salesforce with Amazon Connect. The solution ensures that call center agents have the most current information about incoming calls before even answering the call. The Amazon Connect integration enables also outbound calling with the ability to automatically document the customer’s response.

Download the full brochure to know more.

 

 

Contact Center Modernization...

File size: 2.59 MB File type: PDF
cookies.

By continuing to navigate on this website, you accept the use of cookies.

For more information and to change the setting of cookies on your computer, please read our Privacy Policy.

Close

Close cookie information