Benchmarks and insights for your brand

Publish date:

Create a roadmap for success with new data from the Capgemini Customer Experience Maturity Model Survey

Delivering an outstanding omnichannel customer experience is critical to success in commerce. And yet, even best-in-class retailers often struggle with customer experience.

With this in mind, Capgemini’s Digital Customer Experience (DCX) practice launched the Capgemini Customer Experience (CX) Maturity Model Survey. The goal of our survey is to understand how well businesses are delivering on the promise of customer experience across four key areas:

  1. Business strategy
  2. Digital marketing
  3. Customer journey
  4. Technology

Businesses can use the data presented here to benchmark themselves against their peers, and that insight can then form the foundation for a comprehensive roadmap to take their customer experience strategy to the next level.

Fill out the form below to request a copy of the report based on our survey.

Thank you for requesting our report: Benchmarks and insights for your brand.

We are sorry, the form submission failed. Please try again.


By continuing to navigate on this website, you accept the use of cookies.

For more information and to change the setting of cookies on your computer, please read our Privacy Policy.


Close cookie information