Automotive voice technology, the gateway to services on-the-go

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Voice-enabled customer service improves user experience and provides new options and revenue opportunities in the automotive industry

The automotive experience is changing. Daniel Davenport, Principal, Automotive Capgemini Invent, discusses how voice has grown as an interface for safety, convenience, and entertainment in the automotive industry. Speaking hands-free with a voice assistant is an ideal method to increase drivers focus on the road and creates a rich, relevant, and rewarding experience while on the move.

Capgemini’s ACE Platform The pillars of this platform are anchor, customize, and expand, and together these provide clients a deep understanding of digital voice assistants and provide a method to improve the user experience. User experience can still be a product differentiator and provide a platform for new service and revenue opportunities.

Learn more about our automotive capabilities and how Capgemini helps its clients make the digital transformation.


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