The automotive experience is changing. Daniel Davenport, Principal, Automotive Capgemini Invent, discusses how voice has grown as an interface for safety, convenience, and entertainment in the automotive industry. Speaking hands-free with a voice assistant is an ideal method to increase drivers focus on the road and creates a rich, relevant, and rewarding experience while on the move.
Capgemini’s ACE Platform The pillars of this platform are anchor, customize, and expand, and together these provide clients a deep understanding of digital voice assistants and provide a method to improve the user experience. User experience can still be a product differentiator and provide a platform for new service and revenue opportunities.