Emotional Intelligence increasingly important at all levels

A recent study from the OECD suggests that the risk posed by automation is not distributed equally among workers. The jobs that will be most affected will be those that require low to medium levels of education and lesser-skilled jobs at more junior levels.

According to the recent Capgemini Research Institute The age of AI is human – why an emotionally intelligent workforce will be the key requisite for success, 84% of executives and 58% of employees believe emotional intelligence will become a “must have” skill for all employees as people transition to the new future of work. The report also found companies are not investing enough in their workforce.

Read how increasing the emotional intelligence of your workforce can lead to more sales and lower turnover.

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Developing a more emotionally intelligent workforce

Build a holistic talent-development plan

  • Assess EI skills
  • Design, develop, and deploy targeted training
  • Identify key skills and use technology

Use an EI lens when attracting and promoting talent

  • Build EI into hiring practices
  • Take a diversified approach to recruitment
  • Integrate performance and EI assessments

Create a culture that values EI and continuous improvement

  • Generate awareness about the value of EI
  • Identify role models and change agents
  • Provide incentives and encourage EI

Emotional intelligence refers to the ability to recognize, understand, utilize, and regulate emotions effectively in everyday life. The four main components are: self-awareness, self-management, relationship management, and social awareness. It is essential that companies embed EI throughout the organization.


Organizations mature in their emotional-intelligence practices


Employees willing to improve their emotional-intelligence skills


Organizations training non-supervisory employees in EI

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