Benefiting from the Pega and Capgemini partnership.

Drive customer experience and operational efficiency excellence

Connecting with customers in the experience economy takes more than just sales and marketing. It requires smart automation and optimized business processes built around the customer relationship.

Customers expect engaging, personalized, and compelling journeys, spanning channels and touch points, that are available anytime and anywhere across the whole customer lifecycle. To meet these ambitions, organizations require a seamless connection between front-end systems and complex back-end operations. These need to be orchestrated, automated, and integrated into the customer journey whilst being enriched with actionable insights that adapt quickly to market and customer needs. This provides an experience that is relevant and brings value at speed for both the business and customer.

With its unified platform, Pega delivers on this need. Along with Capgemini, this alliance enables customer engagement and operational efficiency while bringing together Pega’s market-leading case management and AI capabilities to provide the brain and the muscle to meet your customers’ end-to-end needs.

Industry-focused customer-service transformation

Every organization faces unique challenges, and Capgemini’s market-leading expertise in digital transformation and Pega delivery equips them to overcome hurdles and thrive. Together, we enrich and transform experiences for clients across industries and verticals.

We help citizens find jobs, transform lending operations for banks, and improve customer retention and value for telecommunications and media companies. We have also helped revolutionize operations for many world-leading organizations in life sciences, healthcare, and automotive.

At Capgemini, we combine business strategy and technology to realize our customers’ goals. With more than 2,000 Pega-certified practitioners and a team of digital innovation, consulting, and transformation leaders, it is no wonder that, since 2006, we have consistently garnered Pega awards. Most recently, we earned two 2020 Partner awards for Excellence in Digital Transformation and Excellence in Growth and Delivery.

Capgemini delivers a growing range Pega-focused services, including:

  • Advisory
  • Business-process design and optimization
  • Governance
  • Case management
  • Customer engagement
  • Contact-center transformation
  • Marketing and sales automation
  • AI and data-driven real-time insights
  • UI/UX
  • Upgrade
  • DevOps and cloud migration

Proven solutions and accelerators

We offer a broad portfolio of horizontal and sector focused solutions built around Pega technology:

Across industries, forwarding-thinking organizations such as Skandiabanken, Swedbank, Swedish Employment Agency and other innovators are experiencing firsthand the personalized customer experiences and optimized business value enabled by Capgemini and Pega.

To learn more about how Capgemini and Pega can help you solve some of your most critical business issues, contact us today at

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Meet Our Pega Experts

Sreekumar Vadakkepat

I lead the CX Ecosystem team for the Capgemini Group, and am responsible for developing our Group’s strategy and overseeing the execution of market business plans with our partners. I am passionate about using data to drive the customer experience management and customer relationship management domains in fulfilling their potential for end customers.

Ranoj Saha

I am the Customer Process Management Practice lead for DCX Global CoE in Capgemini India. In my role I am assisting our customers in to achieve CX (Customer Experience) through adoption of iDPA (Intelligent Digital Process Automation), Process Management Roadmap definition, evangelizing centre of excellence, process automation & optimization and process implementation using Pega. I have deep expertise in practice development, digital transformation using Pega, Rightshore model driven delivery management and Agile methodologies.

Thiago Cunha Nascimento

I lead the Capgemini Digital Services team for the South America region. I help my clients to transform its client experience journey with our Capgemini CX offers: Connected Marketing, Empowered Sales, Augmented Services and Commerce Realized. Besides, I also lead the Insights & Data practice, potentializing our clients businesses through Data Solutions and Artificial Intelligence. I am specialized on Enterprise Architecture with deep knowledge on Digital Transformation solutions, with great experiences over Energy, Utilities, Consumer Products and Telcos industries.


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