Duck Creek Technologies

Paving a path to the future for P&C insurance companies.

For today’s insurers, the ability to prepare for the future, whatever it brings, is paramount. The onset and momentum of the digital transformation in nearly every industry was a wakeup call for insurers, highlighting the need for modern, open and customer-centric technologies to support changing customer expectations and a new way of doing business. An insurer’s IT strategy must not only include innovating for digital engagement, but also for data, analytics, and cloud delivery. This means overhauling digital channels and modernizing core business systems to become more prepared for a rapidly changing future business environment.

New technologies are only transformative if they are implemented correctly and optimized in line with carriers’ business goals. To reap the full benefits of such systems, insurers need an integration partner with core systems experience, deep insurance industry know-how, and the digital capabilities to handle every possibility. For P&C carriers that invest in Duck Creek solutions to modernize their core systems, Capgemini is that partner.

Helping create future-ready insurers with a dedicated Duck Creek team

As a Duck Creek Platinum Partner, Capgemini has worked with more than 60 large and mid-size carriers on Duck Creek implementations since 2007. In addition, Capgemini has advanced, industry-recognized digital capabilities that allow us to provide strategic roadmaps to our clients as they embrace the future needs of a connected world. Capgemini’s collective core policy transformation and commercial domain experience, combined with combined with deeply focused, Duck Creek-specific skills, produce unparalleled results in Duck Creek implementations. Our acquisition of TCube Solutions in 2017 broadened our scope of work on existing Duck Creek implementation projects for several of our clients. For others, we now have more options than ever to deliver the best solution for specific needs.

                           Capgemini Differentiators

Proven implementation services and supporting accelerators

As a Duck Creek Platinum delivery partner, Capgemini is committed to investing in accelerators, tools and methodologies, such as, Software Manufacturing Insurance Products (SMIP), DevOps, Smart QA, and Reinsurance Management, that enable insurers to transform their business with Duck Creek solutions. We leverage our unique and proven accelerators to shorten project timelines, maximize efficiency, and mitigate risks across all core and digital implementations. As Capgemini’s dedicated Duck Creek practice continues to expand, so does our library of accelerators.

Whether you are implementing Duck Creek’s full suite or need help with a facet of your policy, rating, billing, or claims solution, we can help improve your business processes. Learn more about our Duck Creek-ready solutions and accelerators in our Duck Creek brochure.

Our Experience

Large Global Insurance Carrier

Challenge

The client, one of the largest global P&C carriers, needed to standardize and radically improve their policy administration system to stay current with product enhancements and technology upgrades. Core policy administration transformation across small commercial, middle-market and financial lines in NA and Australia.

Solution

The highlight of our solution was parallel development of multiple products roll out within divisions (small commercial, middle-market wholesale, etc.) and organization.

  • Used common pool of resources (product model, common code base, accelerators) across multiple products.
  • Leveraged product modelling for marketplace offerings and performance tuning for large schedule policies. Large, balanced team composed of onshore, near shore and offshore members allowed “relay” style implementation – passing critical modules back and forth providing virtually 24-hour cover.

This implementation ensured improved speed to market and lower cost of total ownership.

A Major UK Carrier

Challenge

A major UK-based carrier, in the midst of implementing Duck Creek’s Policy and Billing solutions, was faced with complex program roadmap, numerous internal and external integrations, and issues with the incumbent SI vendor. The client engaged Capgemini to complete the program implementation for their direct-to-consumer features and affinity partners.

Solution

Capgemini, in close collaboration with the client, recreated a new program execution plan.

  • Capgemini reviewed the full program including requirements definition, configurations, architectural approach to integrations, functional and non-functional testing, and project oversight.
  • We also adopted a SAFE Agile approach, that promoted a true ‘one team’ culture.

Ultimately, the program was completed on schedule helping the client to reduce production support costs and gain trust of their partners.

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