058420-Salesforce Field Service Lightning

Salesforce Field Service Lightning 

 About DCX – Digital Customer Experience 

The Capgemini Digital Customer Experience (DCX) practice specializes in driving business value and customer engagement at each stage of the customer journey from marketing and sales to commerce and service. By combining proven methodologies, deep technical expertise, design and strategy, its talented teams take an integrated approach to addressing the total experience, for both customers and employees. By creating immersive experiences that engage and convert, brands can realize their CX vision and get the future they want. 

About Salesforce 

Capgemini is a strategic partner of Salesforce since 2007 with over 2000 certifications and a Salesforce Partner Value Index with a score of 9.7 out of 10. With 890+ North American team members and 1870+ dedicated DCX team members in India, we are well-positioned to deliver at scale. We are a leader in customer experience (CX). Our holistic approach and breadth of experience enables companies to transform their business and transform the customer lifecycle. We implement technology, provide support and strategy for marketing, sales, service and commerce solutions. 

We work with several large B2B, B2C and D2C brands, delivering amazing results for clients including the cosmetic, entertainment, pharma, retail, manufacturing, energy, and telecommunication industries.   

About Our Culture 

Capgemini is a dynamic company that looks for team members to grow with us.  We are committed to supporting you to GET THE FUTURE YOU WANT.  That is our commitment to every employee.  Capgemini offers a generous total rewards package, including flexible hours, autonomy, transparency, and a diverse and inclusive culture.  With 11 Employee Resource Groups, we are committed to supporting your causes and getting involved in your community to help make it better.  We have an electrical spirit and encourage professional development. No matter the location, or the role, every Capgemini employee shares one inspired mission: To be bold; to be YOU. 

Join us to get the future you want! 

Main Responsibilities: 

  • Gathering, developing and analyzing business requirements for solution design on Salesforce.com 

  • Solution design for organizations deploying Field Service Lightning 

  • Knowledge of Field Service Lightning components and capabilities, from Case to Work Order to Service Appointment 

  • Setting up FSL, including initial configuration, service territories, operating hours, scheduling policies, service resources, work rules and service objectives 

  • Optimization of the Dispatcher Console and FSL Mobile App 

  • Application design and configuration using Salesforce.com automation (SFA); 

  • Utilizing object oriented programming and design concepts to advise clients on Salesforce.com solutions; 

  • Developing custom applications and performing unit testing using Salesforce.com APEX and Visualforce pages 

  • Performing data migration using Salesforce.com Data Loader 

  • Designing and developing functionalities and web integration using Apex 

  • Designing user interfaces using Visualforce pages 

  • Using Force.com IDE to deploy and migrate applications 

  • Utilizing Eclipse as a platform for development, testing and code deployment 

  • Creating process and business flow diagrams use cases, story boards, training documents and job aids for end users and business users using Microsoft Visio and PowerPoint; Supporting and maintaining the applications on Salesforce.com to ensure optimal performance 

  • Leveraging Project Management Agile tools such as Jira or Rally  

Key Qualifications: 

  • Bachelor’s degree 

  • Willingness to travel up to 80% 

  • Authorized to work for any U.S. employer 

  • At least three years of Salesforce implementation experience in Field Service 

  • Participation in each phase of at least one full Salesforce FSL implementations 

  • Participation in each phase of at least three full Salesforce lifecycle implementations 

  • Management and successful delivery of all phases of at least one Salesforce implementations 

  • Participation of Salesforce projects from start to finish using agile delivery approach 

  • Experience in Salesforce to external systems integration 

  • Strong Salesforce skills in the areas of configuration, custom build using APEX and Lightning 

  • Applicable Salesforce certifications (Admin, App Builder, Service Cloud, FSL) 

  • Experience managing offshore development resources, tasks including configuration, customization, data migration, integration) 

  • Knowledge of/experience with formal delivery methodologies 

  • Knowledge of/experience with Field Service and associated skills 

  • Excellent written and verbal communication skills as well as listening skills 

  • Significant Consulting/client facing background 

  • Outstanding teamwork and team lead skills 

About Capgemini 

A global leader in consulting, technology, services, and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of client’s opportunities in the evolving world of cloud, digital, and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people.  It is a multicultural company of 300,000 team members in over 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion. 

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.  

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.   

Click the following link for more information on your rights as an Applicant - http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law 

Applicants for employment in the US must have valid work authorization that does not now require sponsorship of a visa for employment authorization in the US by Capgemini. 

Visit us at www.capgemini.com. People matter, results count. 




Posted on:

October 27, 2021

Experience level:


Education level:

Bachelor's Degree (±16 years)

Contract type:




Business units:





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