057293-IT Communication Program Analyst – Austin, TX

About Capgemini
Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

About Infrastructure Services:
The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support.  Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.  

Visit us at www.capgemini.com. People matter, results count.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini

Job Title: Infrastructure Consultant 1 – Outreach & Growth program analyst

Location:  Austin, TX 

Travel:    No

Job Description:

  • Build and manage marketing campaigns in cooperation with and approval from DIR and SCPs per the Annual Customer Outreach Plan
  • Manage inbound or self-generated sales opportunities to both new and existing STS Customers
  • Identify gaps in provided offerings to propose and design new STS services
  • Advertise and co-host marketing webinars
  • Collaborate with DIR and SCPs to manage Service Offering descriptions on Portal
  • Ensure adherence to Branding Identity while building marketing material
  • Analyze results of campaigns using reports and dashboards
  • Cooperate with Operational Intelligence to manage and update reporting to ensure performance metrics of the Outreach and Growth process
  • Cooperate with PPM to oversee Customer Onboarding process
  • Attend monthly alignment meetings with DIR and SCPs and track resulting action items using DGF
  • Provide oversight of STS opportunities to ensure stakeholders adhere to process
  • Provide input on the Annual Customer Outreach Plan


What You Bring:  

  • Minimum of 5 years of experience in managing sales process, marketing campaigns, or IT Service Management processes
  • Demonstrated experience in Request for Solution or Request Management processes
  • Conceptual understanding of solution design, cost estimation, customer onboarding, and invoicing
  • Experience with marketing material creation, graphic design, and branding elements
  • Excellent analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • ITIL certification and ServiceNow experience preferred


Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

What we offer:
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.
We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.
Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.
Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences. 




Posted on:

September 15, 2021

Experience level:

Experienced (Non Manager)

Education level:

Bachelor's Degree (±16 years)

Contract type:




Business units:





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