056628-SAP Sales & Service (C4C) Lead

SAP C4C Lead Developer

About DCX – Digital Customer Experience 

The Capgemini Digital Customer Experience (DCX) practice specializes in driving business value and customer engagement at each stage of the customer journey  from marketing and sales to commerce and service. By combining proven methodologies, deep technical expertise, design and strategy, its talented teams take an integrated approach to addressing the total experience, for both customers and employees. By creating immersive experiences that engage and convert, brands can realize their CX vision and get the future they want. 


About SAP Customer Experience 

Capgemini has been a leading SAP Global Integration Partner since 1993, helping clients navigate the most complex digital transformations in the world.  With 650+ SAP CX consultants and 285+ SAP CX certifications globally, we are #2 in SAP CX certifications in North America and top 3 SAP CX certified partner globally. Our SAP Customer Experience team has deep SAP technology experience and industry expertise across strategy, experience design, technology solution implementations, organization and operations management, performance measurement and optimization.   


Our team of CX experts have delivered over 850+ projects across commerce, CPQ, customer data platform, marketing, sales and service solutions for B2B, B2C and D2C brands. Delivering amazing results for manufacturing, retail, grocery, life sciences, automotive and high-tech companies, we help our clients get the future they want.    


About Our Culture 

Capgemini is a dynamic company that looks for team members to grow with us.  We are committed to supporting you to GET THE FUTURE YOU WANT.  That is our commitment to every employee.  Capgemini offers a generous total rewards package, including flexible hours, autonomy, transparency, and a diverse and inclusive culture.  With 11 Employee Resource Groups, we are committed to supporting your causes and getting involved in your community to help make it better.  We have an electrical spirit and encourage professional development. No matter the location, or the role, every Capgemini employee shares one inspired mission: To be bold; to be YOU. 

Join us to get the future you want! 

 Responsibilities and Requirements: 

  • 6-10 years of Overall IT experience with 4 – 5 years of experience with SAP Sales / Service cloud in Technical Leadership roles.  

  • Highly skillful in ABSL, UI Script, UI designer in SAP Cloud Applications Studio (SDK) to develop, deploy & Support complex SAP Sales/Service cloud solutions 

  • Strong debugging and problem-solving skills in SAP C4, CPI, ECC and S4 and familiarity with ABAP Development of Proxy’s, RFC modules and Idoc related development 

  • Familiarity with Cloud Platform Integration / SAP BTP Integration 

  • Experience in design and development of SAP Sales and Service cloud Custom Business Objects, Extensions and BAdI's. 

  • Experience in integrations with SAP and non-SAP systems using SOAP, REST and ODATA web services including Mash-ups and integration with external systems 

  • Experience with data workbench, data templates and conversions 

  • Experience defining systems strategy, developing systems requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines. 

  • Identify technical requirements, perform requirements management, lead technical design prototyping, process design, including scenario design and flow mapping, supervise technical consultants in developing code for additional non-standard functionality requirements as well as testing, training, defining support procedures and supporting implementations. 

  • Work independently or as part of a team to manage and complete multiple task assignments 

  • Identify business requirements with client team and facilitate solution development 

  • Demonstrate strong verbal and written communications skills 

  • Have a willingness to travel 80 – 100 percent of the time 

About Capgemini:   

A global leader in consulting, technology, services, and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of client’s opportunities in the evolving world of cloud, digital, and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people.  It is a multicultural company of 300,000 team members in over 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion. 

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. 

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. 

Click the following link for more information on your rights as an Applicant - http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law 

 Applicants for employment in the US must have valid work authorization that does not now require sponsorship of a visa for employment authorization in the US by Capgemini. 

Visit us at www.capgemini.com. People matter, results count. 



Posted on:

December 4, 2021

Experience level:


Education level:

Bachelor's Degree (±16 years)

Contract type:




Business units:





By continuing to navigate on this website, you accept the use of cookies.

For more information and to change the setting of cookies on your computer, please read our Privacy Policy.


Close cookie information