About DCX – Digital Customer Experience
The Capgemini Digital Customer Experience (DCX) practice specializes in driving business value and customer engagement at each stage of the customer journey from marketing and sales to commerce and service. By combining proven methodologies, deep technical expertise, design and strategy, its talented teams take an integrated approach to addressing the total experience, for both customers and employees. By creating immersive experiences that engage and convert, brands can realize their CX vision and get the future they want. We are a leader in customer experience (CX). Our holistic approach and breadth of experience enables companies to transform their business and transform the customer lifecycle. We implement technology, provide support and strategy for marketing, sales, service and commerce solutions. We work with several large B2B, B2C and D2C brands, delivering amazing results for clients including the cosmetic, entertainment, pharma, retail, manufacturing, energy, and telecommunication industries.
About Our Culture
Capgemini is a dynamic company that looks for team members to grow with us. We are committed to supporting you to GET THE FUTURE YOU WANT. That is our commitment to every employee. Capgemini offers a generous total rewards package, including flexible hours, autonomy, transparency, and a diverse and inclusive culture. With 11 Employee Resource Groups, we are committed to supporting your causes and getting involved in your community to help make it better. We have an electrical spirit and encourage professional development. No matter the location, or the role, every Capgemini employee shares one inspired mission: To be bold; to be YOU. Join us to get the future you want!
Solution Architects define and ensure a comprehensive and coherent view across Business, Information, Systems and Technology. They go beyond designing Salesforce as an IT system to deliver business change, which may also be supported and enabled by Salesforce. Solution Architects define services from a business perspective. They have deep business and industry expertise, are familiar with industry standards, and can work at the boardroom and senior management level. They are well versed in Field Service and specifically in the Salesforce Field Service application.
Required Skills and Experience:
You design and manage Salesforce enterprise solutions. You demonstrate leadership of topics in the architect community and show a passion for technology and business acumen. You work as a stream lead at CIO/CTO level in a major client organization. You lead Capgemini operations relating to market development and/or service delivery excellence. You are seen as a role model in the Salesforce ecosystem.
•Strong technical knowledge in delivering a particular solution stack using Salesforce (Sales Cloud, Service Cloud, Community Cloud). In depth understanding of technical configuration, customization and integration concepts for Salesforce
•At least 5 years of Salesforce implementation experience (at least 2 as Tech Lead / Dev Lead / Solution Architect)
•Working towards Salesforce Architect certification
•Participation in each phase of at least two full Salesforce lifecycle implementations
•Technical Lead / Solution Architect on at least two full Salesforce lifecycle implementations
•Strong Salesforce to external systems integration (using APIs and IPaaS tools like Mulesoft, etc.)
•Strong Salesforce skills in the areas of configuration, custom build using APEX and Lightning
•Salesforce certification (Admin, Dev, Architect)
•Salesforce App Builder and FSL Certifications
•Experience on at least two FSL Projects
•Experience managing offshore development resources in a particular technical area (those being configuration, customization, data migration, integration)
•Knowledge of/experience with formal delivery methodologies. Experience with Agile
•Excellent written and verbal communication skills as well as listening skills
•Significant Consulting/client facing background
•Outstanding teamwork and team lead skills
Solution Architects have expertise in a specific technology environment. They are responsible for software-specific design and realization, as well as testing, deployment and release management, or technical and functional application management of client-specific package based solutions (e.g. SAP, ORACLE). These roles also require functional and methodological capabilities in testing and training.
Required Skills and Experience:
You are an expert in one or more business processes and technology practices and are accountable for translating a business case into a detailed technical design. Alternatively, you are responsible for operational and technical issues and translate technical blueprints into requirements and specifications. You may also be responsible for integration testing and user acceptance testing. You act as a stream lead, guiding team members by experience. You are seen as active member within technology communities.
• Qualification: 6-8 years (2 years min relevant experience in the role) experience, Bachelor’s Degree.
• Certification: SE level 1 and seeking level 2.
• Must have experience in Package Configuration.
• Should be proficient in Business Analysis, Business Knowledge, Testing, Architecture Knowledge, Technical Solution Design and Vendor Management.
A global leader in consulting, technology, services, and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of client’s opportunities in the evolving world of cloud, digital, and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 300,000 team members in over 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Applicants for employment in the US must have valid work authorization that does not now require sponsorship of a visa for employment authorization in the US by Capgemini.
Visit us at www.capgemini.com. People matter, results count.