050503-ServiceNow Enterprise Architect—Integration and Asset Management

About Capgemini
Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

About Infrastructure Services:
The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support.  Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.  

Visit us at www.capgemini.com. People matter, results count.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini

Job Title: SIAM/ServiceNow COE

Location: Atlanta, GA

Travel: 25%

Job Description:  

This is a client facing role in the Sale/pursuit life cycle.  This role will work closely with clients, partners and other business units to ensure consulting engagements are successful.  The role is responsible for understanding the client’s business needs and clearly translating the Statement of Work to the successful delivery of the Project.  The candidate will be expected to work as part of a Pursuit team, working alongside overall project manager to deliver a successful cloud/Service Management consulting solution.  He/she must be fully flexible and mobile across the US and possibly EMEA for extended periods and potentially across the Capgemini Group

Proven experience in Service Integration deals for ITSM assessments and technology  migrations, primarily ServiceNow
Strong client facing skills and a good listener.  Ability to push a point/right solution to different stakeholders (both technical and non-technical)
A strong background in end to end infrastructure technologies and architecture, ideally from more than one company
Strong Pre-sales and pursuit life cycle involvement
Project delivery for application discovery service both agent and agentless. Provide application modeling. 
ServiceNow, BMC or similar expertise gained from production application deployment, proven experience of delivering complex cloud project engagements
Excellent verbal and written communications skills; excellent presentation and facilitation skills; 
Possess the ability to clearly articulate the pros and cons of technology choices and solution design decisions and to construct and present rational options to clients and prospective clients on the options they have;
Comfortable facilitating group discussions and leading client strategy and design activities; able to translate client needs and opportunities into architecture specifications that can be referred to by the analyst, development and migration teams; 
Have a focus on getting the job done and done properly;
Be willing to learn, grow and stretch into new roles and different industries/domains;
Have a fully-flexible approach to working hours and working away from home during the week; willing to work nationally, with the potential to work internationally if desired.

Essential skills, knowledge & experience:

The include the ability to understand and communicate the following at an executive level both internally and externally:

ServiceNow Architecture experience ideally with the appropriate vendor certification
Understanding of service integration solutions and experience of integrating service management and ITIL solutions into traditional hosting/delivery models 
Strong understanding of ITIL with v4 certification preferred
Strong understanding with architect, solutioning and deployment with 3 or more of the following ServiceNow modules:
Core ITSM
ITOM
ITBM
CSM
HR
SecOps
Experience as principal technical lead on at least one major project.
Good understanding of application architectures
Demonstrable experience in the elicitation & specification of architectural, functional and non-functional requirements
A good appreciation of the cost drivers in systems delivery and operations and the commercial consequences of the technical decisions made by you and/or others
Ability to develop productive client relationships at different management levels and identify and develop opportunities for new business

Desirable technical skills, knowledge & experience:
ServiceNow pre-sales and module trained / certified architect 
Architectural certification (e.g TOGAF)
Experience of implementing architectural governance and proactively managing issues and risks throughout the delivery lifecycle.
Good familiarity with the disciplines of enterprise software development such as configuration & release management, source code & version controls, and operational considerations such as monitoring and instrumentation
Experience of consulting or service provider roles (internal, or external); 
Strong knowledge on software development methodologies like Agile/Scrum, Kan Ban etc. 
A good degree-level education is highly desirable
Delivery, program, or project management experience     
 

What we offer:
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.
We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.
Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.
Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences.  

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Ref:

050503

Posted on:

February 26, 2021

Experience level:

Manager

Education level:

Bachelor's Degree (±16 years)

Contract type:

Regular

Location:

Atlanta

Business units:

CIS-L1

Department:

US071780

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