049143-Senior Service Delivery Manager – Solution Integrator

The Solution Integrator performs a key role in pursuing
and winning large multi-year outsourcing deals in the range of $20 million to
$200 million by defining the overall solution strategy to effectively address
client needs and provide differentiation.  The Solution Integrator
conceptualizes and program manages the solution design and facilitates
integration of services across Applications, Infrastructure, and Business
Processes.  The Solution Integrator is also responsible to develop
the business and technology transformation strategy for the client.  This
position requires the ability to articulate deal strategy and value proposition
to C-level executives.  The ideal candidate would have broad business and
technology skills coupled with people management and client interface skills.

  • 10+ years of outsourcing experience with large systems
    integrators/ consulting companies in the domain of Applications Management
    ,  Infrastructure Services, and Business Process Outsourcing

  • Demonstrated track record of structuring, solutioning and
    winning deals in the $20 to $200 million range

  • Experience leading the architecture/ crafting of large
    complex outsourcing/ managed services deals

  • Experience developing solution strategy, governance
    models, SLA framework

  • Ability to have conversations with C-level executives

  • Ability to create business and technology transformation

  • Experience working in a global delivery model

  • Strong client presence and professional image. 
    Ability to present value-based proposals to clients

  • Advanced negotiation and financial modeling skills

  • Experience in pursuing and managing deal consultant led
    engagements (ISG, Everest, etc.)

  • Exceptional communication skills (written and verbal)

  • Must be willing to travel as business needs dictate


  • Leadership – Lead teams to respond effectively in order
    to accelerate wins for complex pursuits

  • Management – Be able to effectively manage across
    functional and organizational lines in a “dotted” line relationship

  • Thought Leadership – Proactively bring thought leadership
    and business outlook to effectively address client issues

  • Influencing Skills/ Persuasiveness – Use persuasiveness
    and influencing skills with internal teams to achieve pursuit objectives

  • Competitive spirit – A winning �can-do� attitude

  • Diplomacy/ Finesse – Use diplomacy and finesse across
    multiple internal business units to sell the overall pursuit objectives and
    ensure cooperation from the global team

  • Financial Acumen – Apply major elements of financial
    management to create deal structure

  Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.   Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.


Required Skills and Experience:


You are responsible for the quality provision of service, as well as for managing and reporting on it. You Oversee the execution of day-to-day operations to ensure contractual commitments are met. You proactively manage the day-to-day relationship with the client(s)/client representatives to ensure a high level of satisfaction, and you ensure that continuous improvements are put in place to help ensure the continuity of our contracts. You work closely with others to plan the overall client relationship strategy, concentrating on cost reduction, service improvement and new business.

  • Qualification: 12+ years of experience;Bachelor’s Degree
  • Certification: Certifications preferred.
  • Must have experience in Negotiating, Transition Management, Change Management, Project Financials, KPT & Reporting and Continuous (Service) Improvement.


Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.


This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.


Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law 




About Capgemini



Capgemini is a global leader in consulting, digital transformation, technology and engineering  services. The Group is at the forefront of innovation to address the entire breadth of clients� opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of �17billion.

Visit us at www.capgemini.com. People matter, results count.



Posted on:

June 30, 2020

Experience level:


Education level:

Bachelor's Degree (�16 years)

Contract type:







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