The candidate should have at least 3 years experience in SAP Web CRM 2007 and more than 4 years in SAP CRM coupled with 6-10 years experience in the SAP IS-U/CCS Customer Service module. The ability to demonstrate a depth of understanding and Skills in configuration is essential. The candidate should have participated in at least 2 successful end to end SAP implementations.
� Participate in project implementations, upgrades, support and specific client initiatives. Your consulting expertise and hands on, team oriented approach will drive successful implementations and initiatives. � The ability to effectively work as a team member, team lead or to work independently and communicate with our clients and your team members is essential
� Minimum of 4 years of experience implementing SAP CRM with web interaction center along with expertise in SAP CR&B product suite. At least 2 full life cycle implementation� Detailed configuration experience with SAP CRM such as:o Utilities Front office processes like Move-in/Move outo Web Interaction Centero Web Channel Managemento Marketing/ Sales/ Service (not a must)� Detailed configuration experience with Customer Service including o Business Master Datao Web IC and associated Front Office Processes o Contacts, Regional Structure and o Move-In/Out and Disconnect / Reconnect processes� Experience with all phases of an implementation including business process blueprint, detailed design, configuration, testing, and support� Solid understanding of other areas of CCS including Billing, FI-CA and Device� Management� Integration experience with SAP Plant Maintenance (PM) and Customer Service (CS), formally Service Management (SM)� Excellent communication skills� Good Leadership skills and ability to manage a team of CRM consultants as a team lead� Travel as required
� Experience in the following areas of CCS: EMMA, Customer Relationship Management� (CRM), Sales & Distribution (SD), Telephony, Portals, Internet Self Service (ISS) or Biller Direct, or Workflow� Configuration of IS-U Work Management (WM) including Notifications� Experience in integrating IVR solutions� Experience is integrating CTI solutions� Experience in integrating Mobile Dispatch solutions such as MDSI� Experience with the industry solution for Public sector (IS-PS)
Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment. Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Applications Consultants have expertise in a specific technology environment. They are responsible for software-specific design and realization, as well as testing, deployment and release management, or technical and functional application management of client-specific package based solutions (e.g. SAP, ORACLE). These roles also require functional and methodological capabilities in testing and training.
Required Skills and Experience:
You focus on building solutions and on maintaining, optimizing and improving a client�s applications and systems. You contribute to a business and technical blueprint and customize the respective Software Package Core Module. You may also be responsible for unit testing, contribute to integration testing, and/or be responsible for the design and delivery of end-user training.
� Qualification: 3-7 years (2 years min relevant experience in the role) experience, Bachelor�s Degree
� Certification: Should have or seeking SE Level 1
� Should be proficient in Package Configuration
� Should have progressing skills in Business Analysis, Business Knowledge, Testing, Architecture Knowledge, Technical Solution Design and Vendor Management
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients� opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50 year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.
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