Job Description / Skill Requirements:
• Project Management/ Project Coordination experience required
• 6+ years of experience in Information Technology and a broad awareness of or a Digital Commerce systems
• Ability to facilitate, coordinate and drive technical support resources using “Command & Control” methodology during an event to achieve resolution of the critical incident as quickly as possible to minimize impact to the business and customers
• Serve as an ITIL expert in the analysis / development of existing processes, procedures and methods to promote effective business and systems operations through standardization, improvement and simplification
• Influential relationship management skills with stakeholders, colleagues and users in pursuit of delivering high quality services whilst maintaining service targets
• Drive process change by integrating new processes with existing ones; maintain the proper balance between the need for change and the potential detrimental impact of changes to processes
• The ability to work with product teams, infrastructure teams, market teams to deliver quality output in a fast-paced environment
• Basic understanding about the Service Desk function
• Proven track record of communicating with internal and external senior/executive personnel
• A working knowledge of the outsourcing environment and IT Industry
• .Excellent written, spoken, and interpersonal communication skills.
• Self-motivated and directed, with keen attention to detail.
• Proven analytical and creative problem-solving abilities.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Self-discipline mindset
• Ability to work with DevOps team
• Ability to manage emergency and crisis
• Knowledge of AWS, Digital Commerce platform is added plus

Project Managers take full responsibility for managing a project or program. They normally manage a number of related streams or activities to achieve a desired business result, planned profitability levels, quality standards and highest-level client satisfaction. Project Managers are responsible for the project plan, budget, structure, schedule and staffing requirements for the delivery organization. A Project Manager usually has technical expertise in one or more other domains (e.g. a Project Manager with testing skills could perform a test manager function).

Required Skills and Experience:

You are responsible for coordinating project performance with the Project / Program Manager and for the timely and economic utilization of resources assigned to your project. You contribute to the overall project plan, highlighting dependencies with other projects. You manage day-to-day project activities, monitor and report on progress, and identify and mitigate potential showstoppers and issues.

Candidates should be flexible/willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment

• Qualification: Bachelor’s Degree

• Certification: Should have apprentice level and seeking EM Level 1.

• Should have progressing skills in Negotiating, Vendor Management, Financial Reporting, Change Management, Risk Management, Quality Management and Problem Diagnosis & Solution.

• Should have baseline skills in Financial Analysis.

About Capgemini

With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017. A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion (about $13.8 billion USD at 2016 average rate). Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

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Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

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